Cody Fuqua and his team have been nothing short of a major disappointment. We've encountered…read morerepeated issues with both our home and auto policies due to their carelessness and lack of communication. After canceling our renters insurance and replacing it with a homeowners policy, we continued to be charged for months. Despite numerous follow-ups--many of which were ignored--it took over a year to receive a refund, which was then sent to an incorrect address not even listed on our file. Even more concerning, they mistakenly placed my fiancé's sister's VIN on our auto policy--leaving his vehicle technically uninsured for an unknown period of time. This is a serious oversight that could have had significant legal and financial consequences. To make matters worse, they directed us to Caliber Collision for repairs (an entirely separate nightmare), assured us we wouldn't owe anything due to full coverage, then later billed us $500. In short, this office operates with poor attention to detail, unreliable communication, and a complete lack of accountability. If you're going to use State Farm--already a questionable decision in itself--do yourself a favor and find a different agent.

Now seeing other reviews, I'm glad I'm not the only one who felt the agents in this office are…read morepushy. I've had the most difficult experiences communicating with these people. I receive sarcastic and simply pompous remarks. For example, how they know they're unprofessional and that I don't have to remind them, or I just get a constant thumbs-up emoji if I ask them to quit calling me multiple times in a row. These agents have no customer relations training and are extremely pushy and "gimmicky" feeling. Anytime I've wanted to make changes, I'm spoken down to or made to feel as though I'm making the wrong decision if I'm not adding a life insurance policy or extra bells and whistles to my auto policy. Additionally, I had to fight tooth and nail last year to have a policy removed; I didn't even approve them continuing to charge me. I kept asking them over and over again to remove some sort of disability coverage and they kept saying that "it'll make your payments less combined if you keep it." This was not true and went on for months.

Jordan was my agent for the last five years before moving. He financed two cars for me. Did my…read morehomeowners and both cars. And my wife's jewelry. He is the BEST agent I've ever worked with and I've been a client for 10+ years. 100000% the best.

Jordan and all of his employees are some of the most personable and helpful people ever! He is…read morealways looking out for the best interest of my family and I and I honestly consider him more of a buddy than my insurance agent! Never, have I felt that they were trying to overcharge me, or sell me something that I didn't need. He will certainly be our agent for as long as possible.

Working with Rob has been a great experience! He answered all my questions, helped me get the best…read morecoverage on my home and car, and was prompt to respond. He was knowledgeable and friendly and I highly recommend their services!

I've done my business with Chris Jones for several years now. I was previously with GEICO and…read moreChris' agency up and called me one day to tell me what my auto-insurance rate would be with them (a BIG decrease from what I was paying), and I have ever since been with them. I now also have several other policies I've moved over to them (because it is comparable/slightly cheaper with State Farm and just more simple to have it all under one roof). I've been very pleased with all the service I've gotten from Chris Jones and his office! I highly recommend reaching out to them if you are with one of the bigger, commercial insurance companies just to get a quote. Even if you are with another company, I think the friendliness and kindness of the associates that work with Chris are worth switching agencies.

This company bashed USAA. How terrible they were etc. Fast forward a few months later. My premiums…read moreskyrocketed just like USAA. My wife added a 2017 Chevrolet Spark that sits in my driveway. Paid off BTW. My monthly premium went up $150. When I called to ask of course they didn't respond. Not open on weekends or after 4 pm local. Then I was contacted by said agent. He promised lower monthly premium after I paid the $450 payment on December. The payment went down to $308. Of course the tough guy "Veteran" charged me a different price after two months. Stay way clear of this Insurance Agency.

Amber was very helpful in evaluating my annual homeowner's policy and providing suggestions for…read morepossible financial savings, as requested.

I recently moved from NYC to Franklin and needed to quickly find short-term health insurance. Not…read moreonly did Zac find an affordable policy that was perfect for my family, he did it in a day! He is great to work with and has a wide portfolio of products and knowledge. We will definitely work with him again and really appreciate his warm welcome to the community!

From the owner: Zac has been serving customers and building relationships for over 15 years. His attention to…read moredetail and a genuine heart for people help him continually exceed his customers' needs and expectations. While Health and Life Insurance is his profession, his passion has always been financial freedom, which is why he is so excited about Private Family Banking where he can blend his passion with his expertise. "Having a financial vehicle that serves today's financial needs, builds for retirement, and perpetuates a lasting inheritance for your children, all using the same money in the safest tax sheltered financial vehicle available is the perfect recipe for financial freedom. I want to help others build a Legacy. This is the best vehicle to get us there."

I moved my business over to Keith Wainauski and Farmers Insurance a few months back and it has been…read moregreat. Not only was Keith able to save me a lot of money but he really knows how to take care of his clients. An insurance policy is only as good as the person taking care of you and I know that my family will be well taken care of with Keith as our agent. I would recommend everyone to contact Keith to see if he can save you some money.

I had been with another insurance company for over 10 years. After getting to know Keith…read moreWainauski, I switched my policies over to him because I am confident in Keith's dedication to taking care of his clients. He saved me money too!

I highly recommend Core Insurance Advisors. Not only are they professional and knowledgeable, they…read more actually care about the person they are helping. I have worked with other companies and did not get the level of service that I did with my current agent Jolene Handsides. Jolene went above and beyond to research and provide the best possible plan for health insurance for me. She looked at every scenario and provided informative information. She took into consideration, my finances, current health, future doctors in the area, hospitals and ratings - you name it she looked at everything. I highly recommend this organization to take care of you. You will be in the best hands possible by working with an agent at Core Insurance.

Linda is awesome! When you have trusted & knowledgeable local experts available who will help to…read moreguide you through the process in selecting the right plan specific to your healthcare needs AND at no cost to you), why would anyone want to navigate the overwhelming Medicare insuranceprocess on their own?

Very thorough and professional He explains everything to you…read moreand easy to understand language. I really appreciate his patience and answering all my questions.

Hit by a Trexis insured driver on April 30th. Myself and the other driver were cordial with each…read moreother, exchanged insurance info and got a police report filed. Got home and called my insurance company. Then I Google "Trexis insurance reviews" and my stomach sank. Gotta admit, its very sketchy for an insurance company to have no social media presence in this day and age. I braced myself for a hassle, and accepted that I might have to file through my own insurance. But honestly, things with Trexis went fairly smooth. They sent me a link to a website through which to send photos of the damage. Within a week, the vehicle was declared a total loss, and the claim was forwarded to their total loss department. Made me a very fair offer. Minus one star because things were kinda drug out at this point, and I had to act as a go-between between Trexis and my loan company more than once to get things moving. Not sure on which end the miscommunication was happening, but somebody definitely dropped the ball more than once. But in the end, all was resolved. Finance company received the payoff on May 25th, and I received a check for the balance two days later. Not the smoothest of procedures, but far, far better than I'd feared. Calling it a win. Edit - I feel I should point out that I have a family member with a spare vehicle that I was able to borrow, so I didn't bother with trying to get a rental. That may have played into my positive experience. Not changing my star rating, because thats based upon my own experience, but in the name of full disclosure, I thought I should clarify this point.

I had an accident involving a TREXIS insured driver, worst customer service I ever dealt with. They…read morewould not answer emails or return phone call. They shorted me on the payment. If there was a lower then one star rating I would give it.