Horrible costumer service! No interest in helping your even wanting my business. Rather pay extra money than go there

Stay away from this Place, if you think you deserve to be treated respectfully!!! I had given a pair of Suit Pants for Hemming and Size Alteration on December 1st, 2015 evening at this store. While turning in the pants to the person at the Cash Register, I had informed her that the waist button just fell off and it needed to be sewed back. The person entering the order asked me to leave the button in the pants pocket and that she will have it sewed for no extra charge. As I was telling her that my total for alteration of over $30 was more than what I had paid for the pants themselves. When I went back to collect the pant on December 2nd evening, the older lady present in the store (who I was informed is probably also the manager there) was getting ready to go on a break. I told her I was there to collect my Pants and she let me in. I tried the pants on and felt like the person that worked on it did a pretty good job. I also noticed that the waist button was still missing. I informed it to the lady and she replied that it was not done because it was not mentioned in the order. The Lady that took my order was also not around at that time. When I tried to explain what happened last evening and requested her to check with her colleague, she responded very rudely. She told that sewing the button is extra $7 which was not charged, and very reluctantly said that she would sew "a" button. I told her that I needed the original button which I had left in the pockets, when she was trying to sew in some other button (which looked really awkward). She behaved in a very uncivilized manner saying "No one will peep inside your pants to look for what kind of button it is", and tried to touch the pants I was wearing to prove her point that the button for the waist of the pants is not similar to what is sewed over the back pockets. I told her it looks exactly like those buttons as I had seen it, and had put it myself in the pocket of the pants. Fortunately, I noticed the original button I had put in the pants pocket on a sewing machine in the shop and told her that this was the button. In the end she sewed it, but it was a very unpleasant experience for me. I wanted to bring this matter to the attention of the store owner or manager, so that any corrective measures would be taken and other customers wouldn't have to go through a similar experience. I ran into the lady that took my order later in teh week and explained her what had happened. She seems to be a nice and decent woman who informed me that the lady who behaved rudely with me could be the manager itself, and that the owner of the brand lives in Toronto. I thought it would be moot point if the person I was going to talk to was the person that caused the problem. The (nicer) lady informed me that the company values customer feedback and suggested that I could email everything to an e-mail address. I e-mailed the business explaining what had happened, but they never responded or even acknowledged the receipt of my e-mail. Reading some recent reviews, it looks like the rude lady is still around and the situations hasn't changed. Although I like the way the work was done, I would neither return to the store in future nor recommend it to others. read more