Leeds Store - Terrible experience and customer service. I went in with 2 jackets and a pair of trousers. The trousers I just wanted shortening a few inches. I put them on and they quickly pinned them in place on me, didn't get me to move around or sit down and check where they had pinned it and that it was at the correct length, or measure me. They ended up making them too short and I had to return to get them lengthened again: Now they are only just long enough, with to no spare fabric on the hem.
The blue jacket I wanted advice on how to make it fit perfectly. Again they quickly pinned them in place whilst on me and said I needed material taking in at the top back and letting out at the bottom. I enquired about the length and they said they couldn't do anything about the length despite agreeing it was too long. This ended up being the only item I wasn't disappointed with.
The grey jacket was again pinned quickly, as though they were in a rush, and I was told again I needed material taking off the top back but also that the shoulders needed reducing. The shoulders on both jackets were the same width, so why did one need shoulder adjustments and the other not?
After their first adjustment of the grey jacket the material ruched around the shoulders when I put it on. They said they would sort it out and to come back a day later to collect it, and they would call me if they had any problems. My partner went in the next day to tell them I couldn't make it that day and they informed her they had done nothing to the jacket as the tailor had to see me in it to see the problem. I had received no phone call to inform me of this.
I went in to have it fitted by the tailor, who pinned it in place, and finally they took their time, assessing the jacket and how it fit. They did not get me to move in the jacket or do anything other than stand in place.
When I returned to collect the jacket the problem had been reduced but not solved, and I was informed that was the best they could do. They charged me extra for the second alteration, despite it being their fault and in total for the 1 jacket it was £80!! To top off the cheek, the woman taking my payment said "we haven't charged you for adjusting the trousers a second time", when they were only correcting their mistake.
I had to return to this store 5 times in one week costing a fortune in parking charges, wasting my time, with bad communication and pretty shoddy workmanship. I am now left with 1 jacket too long and too large on the shoulders, 1 pair of trousers that are barely long enough and my wedding jacket ruching and not fitting snugly. I would avoid using this company at all costs, but if you do use them do not be pressured by their customer service and ensure you try on everything after having it tailored (they will actively encourage you to rush out the door with it, without having tried it on - I wonder why). read more
