I was referred to Crossroads by a coworker who knows alot more about cigars and smoking than I do…read more I am on occasional pipe smoker and had some questions about how to get my Dad's Nimrod pipe lighter working. The location is convenient and there was plenty of street parking. When I walked in, I was greeted by someone who I believe to be the owner. I felt very welcome. Sometimes if you go into an older auto parts store (small NAPA stores) you have a bunch of "regulars" staring at you as you try to explain what you need without really knowing what you need. I did NOT feel like that and was thankful for that. There were two pipe smokers and one cigar smoker taking advantage of the lounge area. I inherited my Dad's pipe lighter that I never knew that he had. It turns out the flint had swelled up inside and needed to be "drilled" out and replaced. He did some simple maintenance on it and told me what I needed to do. He was able to recommend a lighter fuel and Zippo flint that would make my lighter work. He was very professional and at no time was I treated like someone who doesn't know what he is doing; which I do not! It was a pleasant experience and I look forward to going back to take advantage of their large selection of pipes, cigars and tobacco.

Small in size and in offerings, but very good especially considering the area. If you enjoy a…read morequaint and warm place to smoke your cigars inside, this is your place.

The man who works behind the counter is absolutely one of the most rude, unhinged people I have…read moreever met in my life. It is by far the worst customer service I have ever received in my entire life. We had went in to look for juice and I asked him what he recommended for vape juice, and at first, he was nice enough and recommended a few. Mind you that I was doing the talking, and my boyfriend was not. My boyfriend started to look behind him at the selection behind him, and that's when the guy exploded, calling my boyfriend disrespectful and told him to look at him when *he* was talking to my boyfriend. He never did once speak to him, so I'm unsure of why he decided to come unhinged. I went back another time looking for coils, and when I walked in, the same guy was behind the counter. He did not look up from his Nintendo switch and I waited a good minute for him to acknowledge me, even after I spoke to him. He acted like I was being rude for interrupting his game play. I asked him if he had the coil I was looking for, he asked to see my vape and I obliged. He took a half second look at it and said no, then looked back down at his switch and mumbled if that was it. I left upset. I rarely write reviews, but this is the exception. Unless you're a student on campus and have no other choice, please DO NOT visit this store. You will leave upset like I did and wondering what just happened.

Nice smoke shop. Just dropped daughter off at Purdue this weekend. Glad there is a nice place to…read moreget a good cigar. Not sure why the 2 stars. Good customer service too.

Nice spot to play my lottery ,I'm not a smoker , this tobacco shop should have what you need, want…read more, hopefully. I just play my lottery here,girls are friendly,

I've never had bad service or poor attitudes from their employees, ever... I've been going there…read morefor many years now...So the one saying someone screamed at her for asking a question is either a one-off or she was rude to start with herself...

Prices and staff are solid. I always seen to be able to go in with an idea of what I want in mind,…read moreand walk out satisfied

Staff in here are usually very nice, but aren't very helpful with picking out something. It is very…read moreexpensive compared to other places and found myself paying $45 for something that I just got at another place for $30.

The man that I believe runs this place is very attentive and always respectful. Most employees, are…read morejust as kind but don't know what I want and I don't expect them to reread my mind. I will continue to visit and hope in the near future can buy my premier menthol cigarette tobacco. I hate going to OSV the woman in there makes her own prices which are double to anyone else's, called stupid and ended up getting at gas stations now. Will be back soon enough to check back too see if he had any luck getting the product in store. thank you gentlemen for the great experience and consistent prices no matter who works always the same$.

* DO NOT COME HERE ! - ZERO STARS !!! THEY DON'T CARE ABOUT…read moreTHEIR CUSTOMERS !! Let me start off by saying I've been here to this shop and their other locations many times. Purchased many vape units/disposables/coils/E juice/salt Nic. Ect.. I will say that their customer service sucks, they do not care about their customers nor do they have much knowledge about vaping and their prices are highly overpriced compared to other shops or online. I must have bought multiple devices and regardless of the brand, they all fail, or do not function accurately. They tell their customers to contact the brand/maker and it's not their problem, basically take it up with the brand name/maker. Indy Smoke Time and all their locations are a joke, they are horrible and I will never ever step foot into their shops again. Managers keep changing because they all suck and have no customer service skills. * DO NOT COME HERE ! THEY DON'T CARE ABOUT THEIR CUSTOMERS !! - Vape Shop with NO REVIEWS and NO GOOD POSITIVE REVIEWS !!

This store opened another store on the north side next to Payless. Same manager. I am almost 60 and…read moreexpect helpful employees but when the manager is there, he is just plain rude! I have never met such an angry man. The other employees are very helpful but they have a high turnover probably because the manager has a horrible attitude. I recommend going to the smoke shop on Earl ave