Needed the flooring in our back room redone, and I am beyond impressed by how quickly and…read moreefficiently these guys were able to complete the job. If I could, I would rate this company 6 six starts for how incredible the turnout looks. Thank you so much Carpet House Flooring! We will definitely be recommending you & coming back for more services if needed. Cannot wait to put the furniture back in and enjoy this room!

We bought a house that needed re flooring immediately. Went to Carpet House and explained our…read moredilemma. They responded a can do attitude. Within 2 weeks we had new carpet and wood flooring in our entire house. It took a lot of stress out of our move.!

Builders Group Construction did an amazing job on our Bathroom remodel in Oakwood, Ohio. They…read morecompletely transformed the space. We went from a basic tub/shower combo to a beautiful set up with a garden tub and a new, tiled walk-in shower. The details really make it; the marble mosaic floor looks incredible, and the wainscoting tile around the entire bathroom gives it a clean, high-end finish. The bathroom is finished with a white vanity and black accents that ties everything together. The construction crew was professional, they kept the space clean during the remodel, and the quality of work shows in every part of the room. I would have gladly given 5 stars if I was simply reviewing Justin (the project manager), Kevin and the construction crew. However, the owner of the company, Mark, has poor people skills. When we had an issue with lack of communication between Brittany and us and Brittany and Justin (which essentially cost us $3000) and I reported it to Mark, he blew it off and talked to me like I was an inconvenience to him. All he had to do was say they dropped the ball and apologize, but his ego would not allow him to do so and he instead said, "I don't know what to tell you, you can do it or not, its up to you." That is very poor customer service in my opinion. I also feel that during the "selling the job" phase, Justin should have been included in the initial meeting with us and Brittany (who sold the job) so there was no miscommunication between the two of them. With all things being said, I would still recommend Builders Group Construction, but I would not deal with Mark again.

Edit: After completing and submitting a quick line by line analysis of the original cost estimate…read morequoted, the work that was completed, and the final invoice, the company representatives were responsive and understanding of my frustration on the price estimate and invoice correlation (or lack there of). They quickly reached out at that point and to make sure that the billing issue was corrected. Our new total is a little under $1k, which actually lines up much better to what we were originally quoted and the work the was actually done. The invoicing system that this company is using is a new to them system and caused quite a bit of issues in the pricing of our project. I do not think that my experience is the normal experience for this company, however, I do HIGHLY recommend thoroughly reviewing your cost estimate prior to work being completed and making sure that you have a THOROUGH understanding of what you are paying for. Original issue: They originally quoted us $3000 for a total wall replacement and new Subfloor. They were able to adjust the wall and replaced a square of floor board and still tried to charge us almost $1700. Attached shows the original estimate which included taking the entire wall out and replacing. The final $1339 invoice is not including the $304 deposit that we made on the original estimate. That included, puts the total paid $1643. There entire invoicing system seems insufficient for customer needs. I have a limited idea what I actually am paying for at this point. The original estimate I assumed was paying for entire day or 2 labor, but of course I have no idea since labor and materials don't have their own line items. From the entire billing process it seems as though they arbitrarily put in numbers. I was told I would get a 10% military discount, but I have no idea if that is the case as their is no line item showing that on the invoice. I am extremely disappointed in the billing process of this company, had I known that I would being paying 66% of the original estimate for 25% of the work, I would have actually had them do all of the work I was quoted for. I genuinely feel deceived and robbed at this point. I guess the only silver lining is my door shuts easily now... I will also say the quote process was easy and well executed.

Comically atrocious customer service. Easily the worst I've ever been treated in recent memory. The…read moremanager, Jeff Green, has spent half a century selling carpet, and the unsavory stories abound in the industry about his character. (I checked in with a couple other shops.) Then again, I suppose carpet salesmen are not always known for their integrity. (Buddy's Carpet Barn, anyone?) Anyway, I'd steer clear.

We have been doing business with Dayton Carpet Liquidators for over 20 years. They have excellent…read moreflooring products at a reasonable price. They have been very helpful in making sure we get the right carpet for our home, and encouraged us to take samples home to that end. The owner, staff and installers are all professionals focused on great customer service.

Fast, low prices, VERY good customer service. I don't know how to describe a glass store, but I…read morealmost wish I had more issues to bring to them because they handled everything so well!

I love our new Provia door and Shane and Kolton were very professional and cared about how things…read morewent together correctly. I will recommend this company and these two installers 100%. Thank you gentlemen, a job well done. Judy and Dave Green Lebanon, OH

Thank you to Fred and his son who replaced my bathroom floor. They did a great job and were very…read morecourteous and kind. They both went above and beyond to do quality job for me and to uncover a hidden AC vent. Thank u so much. 2 thumbs up.

We want to thank A-1 Carpet for a wonderful job on our living room and bedroom carpet. The young…read moreman who was our salesperson was very knowledgeable and helpful. The job was completed in a timely manner and we were so very satisfied. Jim and Jerry L.

Alex was amazing to work with. She went over different vinyl flooring options. She recommended a…read moreperfect floor for our needs. The installers were prompt and professional. They explained everything that was going to happen. The floor looks amazing, and they will be doing the other rooms in our home.

I had a very difficult situation and needed to get carpet installed quickly, I was only in town for…read moreshort period of time and needed help fast. This store went above and beyond to help me and I am so grateful for not only their great service, but their understanding of my situation. I would highly recommend this store!

I had a driveway gate and a fence installed from Cedar Grove Fence... The adjuster, installion crew…read moreand the job was fantastic .. Yes, I would hire them again..

Cedar Grove just completed their install recently and we couldn't be happier. The customer service…read morewas great. Jeff was very helpful and made great recommendations. The install crew did a fantastic job and kept our yard as neat as possible considering the amount of digging that has to be done. It took a little longer than anticipated but it was worth the wait.

We are very pleased with the quality of the our new kitchen set. However, we are very dissatisfied…read morewith the customer service. When we asked any questions about issues with the order, Jeremy got very defensive and really did not listen. If I would ever need additional furniture, I would seed a different dealer.

We ordered an Amish Entertainment center January 2021. It was crafted beautifully. However, it…read morewas a very long wait. Delivered September 2021. It came in a month earlier, but either the owner, Jeremy, or his assistant, wasn't satisfied with the finishing. They sent it back for refinishing. Good luck having a large store do that. We love the way the draws close. Very smooth. I'd like to add an additional comment on the dining set, see our previous post. We now use it daily and it cleans beautifully. Just a drop of water on a microfiber cloth. Of great importance, if one of the chairs should be damaged, (very unlikely)you can just order another one. I have seen numerous complaints from customers of large furniture stores, stating that when they wanted a replacement, the item was no longer available. That's a big advantage in ordering custom handmade furniture.