Honestly & integrity are important especially when shopping for a pre-owned vessel. Too bad both…read moreare lacking in this business and sales associate, Hunter Eutsler. After making a counter offer on a boat they were selling for a third party, we suggested making a deposit to show our good faith. Hunter said that wasn't necessary as, "I won't sell it out from under you." Imagine our surprise to find the boat gone from the lot! When asked, Hunter admitted he sold it. He had not contacted us to see if we might increase the offer. And did he even present our offer to the boat owner? He tried to cover-up this gross behavior by saying he left us a voicemail. Since we had provided our landline phone number, which is connected to a recording device, we knew this to be untrue. In hindsight we should have checked with their yelp reviews, and then we would have have been forwarded, "Let the buyer beware." In our estimation, neither company nor their employee are creditable representatives of good will and fair dealing we should expect in the Ozarks. And that is the kindest thing we can say.

I had my Kawasaki Teryx UTV picked up for repair by Branson West Marine and Power Sports in Branson…read moreWest, Missouri on August 2, 2022. One week later, they called to tell me the machine repairs were completed, and they delivered it back to me later that day. Upon inspection, I found a 5" rip in the driver's seat, which was not there when they originally picked it up. I immediately called them up and spoke to Julie Feagans, Operations Manager of this business. She asked me to send her a picture of the ripped seat, which I did. She then called me, and said she did not believe they were responsible for this rip. She also had the Service Manager on the line, and he proceeded to tell me that he took pictures of this machine earlier that morning, and the rip was in the picture at that time, and that the seat showed major wear and tear. Really? (see picture) They picked the machine up one week before, had it in their shop for an entire week, but because he took a picture of the rip on the morning of the return, that means the rip was already there? And this seat was like new, as you can see in the picture. There was no wear and tear visible anywhere on the seat as he claimed. So, he lies to the Operations Manager, and she just takes his word for it? She even told me originally that she talked to the person that worked on my machine, and he told her he never saw the rip. So, in my opinion, this business can't be trusted with your equipment, and if they damage it, they will not take responsibility for what they do! Beware, and find a reputable dealer to work on your equipment so you don't end up with a damaged machine like I did. They will not take responsibility and will not make it right if they damage it!

Called the day before to see what new side by side they had in stock. They told me they had…read moreseveral model and when I got there they certainly did. We waited for over 30 minutes for someone to help us. At one point a guy came in the showroom and offered our dog a treat. We told him which model we were interested in buying. He told us his job was to give dog treats and the guy we needed was outside. Really? They also sell boats and wave runner, which are clearly the more important inventory. We gave up and moved onto another dealership, which I can attest have much better prices than this place. What I observed during our 30 minute was 2 guys in the parts department with nothing to do. One guy restocking life jackets and such, and then there was dog treat guy. My dog did appreciate the dog treat, but otherwise it was a waste of time.

Took my '02 Beautiful Road King in for a specific issue a few days ago which Myron (who I had…read morenever met before) had fixed with genuine Harley parts before I even left the shop. I left my bike and trusted him with full confidence to give my Harley a once over service of anything he felt needed to be fixed and serviced in order to prep for a long ride. He serviced exactly "everything" I suspected needed to be serviced including one thing I didn't know about and nothing that didn't need to be serviced. Feel like I'm back on a brand new bike. There is one thing in this world that there is no substitute for and that is experience! My sense is that Myron has forgotten more than what other Harley mechanics will ever even know about fixing and servicing Harley's!!

Myron is an incompetent hack. I gave him a list of things that needed done to my bike in the spring…read moreof 2023. When I got the bike back half the stuff I asked him to fix had been ignored. Additionally he disconnected my speakers and didn't connect them back. One of the things I paid out the nose to have fixed was the charging system: battery, stator and voltage regulator. By spring of 2024 I was back to not being able to ride because the battery wouldn't hold a charge and I didn't have extra cash to have it fixed again so I missed out on riding all of 2024 because Myron is an incompetent thief and hack. Today I got a call from the garage I took it to this year telling me that none of the electrical system had even been touched, and that whoever had it apart last time failed to tighten down a bolt, and so that loose bolt had destroyed everything in there. I'll be looking into suing Myron for his incomopetence, negligence and thievery. Check out the pictures to see what the incompetent prick did to my bike.

Ordered parts from these guys a couple of times for honda fury, They have not let me down so far,…read moreparts came fast and fit/no returns yet, So far /So good, did not know they are such a big dealership, I'll buy again, Better then the run around I got up here in S ,Mich ,

Here I am, north of Boston, Massachusetts. Why do I review?, because I order all my Honda parts…read morefrom these folks. A very user friendly website to order your Honda parts without a headache. Thank you boys & girls over there at Heartland Honda. I appreciate your professionalism and expedient service. Keep up the good work.