It's disturbing to me the bad reviews on this company. I think folks need to understand that most of the miscommunication and scheduling issues are usually made by the vendor that sold the product and those same vendors are usually the blame. My wife & I had a similar situation and although I choose not to name the Cabinet Vendor, we can attest that it wasn't the fault of Stone Dynamics. The gentleman that took the measurements (Bobby L.) was spot-on and we are very grateful for his professional accuracy. The installers showed up on time but were given false information as to whether or not there was demolition & removal involved (by the cabinet vendor). Once we rectified that, a three man crew completed the removal and the installation with a few obstacles but finished in record time and the final product is nothing short of fantastic! These guys were amazing and we couldn't be more pleased with our new Kitchen. Before you jump to conclusions on Stone Dynamics, you might want to look at the original vendor you chose that sold you the cabinets & countertops. When we decide to remodel our bathrooms, we will certainly include Stone Dynamics to do the work! read more

My advice is pay attention to all the 1 star and negative reviews. We recently hired this company for a granite countertop installation. While the final product is satisfactory, the process leading up to it left much to be desired. Once you pay, yes you pay in full before an installation date can be scheduled they become unhelpful, unfriendly and rude. You are at their mercy. The first slab that arrived had a manufacturing defect and an incorrect sink cutout, which made it unusable. They screwed a 2X4 into our cabinets in order to hold the sink in place. This is totally unacceptable. Scratched up the sink as they assumed we are replacing the sink. This is only a year old sink. Although the company switched out the slab this is poor quality control on their part and should have been checked beforehand. The braces for the sink was still incorrect and had to be removed. Again, wrong measurements. Dealing with management is a total nightmare. Yelling at us and blaming the sink cut-out error on us, although they do the final laser measurements beforehand. Maybe they were not aware that they were on speakerphone and everyone in the room heard the conversation. I cannot even repeat the rude and personal comments made by Michael. The installation crew was average--adequate in execution but not particularly impressive in communication or attention to detail. Definitely a language barrier here. Given these factors, I would not recommend this contractor to others at all. A quality product is important, but respectful, professional and reliable service matters just as much. Only time will tell if this is a quality product or not but i do not expect any after sale service. read more

How much pain and incompetence can you tolerate? How much of a delay would you like, in your project? That self-insight will determine whether to choose this fabricator. If you like speed, service and clean installations-- move along. There are other fine choices. But, If you prefer: 1 faulty templating; 2 on-delivery-date determination that the countertop (delivered in two pieces instead of the expected one piece- why?!) could not be supported by the kitchen island (yet the fabricator approved the design originally); 3 shamelessly installing of a very prominently chipped marble bathroom vanity (really?) - and blaming the customer as 'picky'; 4 cutting the replacement marble weeks later , returning to install it and discover to wrong side was prepared --( yes, two left versions)... .... and more such incompetencies-- Well you've picked the right folks. It certainly is ...'dynamic'. That said, opt for Peace instead of Fiasco. read more

Absolutely awful experience from start to finish. Was referred by Lowes for countertop install. Waited forever for templatting and install. It is hard to reconcile poor support with quality and value. All these negative reviews here in Yelp are consistent in mentioning rude and difficult experiences with incompetent and rude "customer service" staff. Do not use these folks! read more

Rude as hell. Do not waste your time with these people. The owner called me a liar about a line item on the bill. They took my money and then didn't do what they were paid to. I had to hire a third party, at the last minute to install a sink that they charged me $200 to do and told me I was wrong. They also cut out the sink hole and refused to provide that piece. You pay for a slab, they cut out a large portion and probably make cutting boards to sell on the side. read more

Difficult to work with. Can not follow simple instructions on who to contact to arrange someone to meet them to get into our property. They were slow to respond and I never spoke to the same person twice. Very disorganized read more

I would strongly recommend you avoid this company. I wish I had. We had them install granite in our new home in July. That started the nightmare. Very unprofessional installers. They left glue all over my custom cabinets, continually kicking them as they tried to install. They were cutting granite inside the house with the sparks hitting my cabinents. My sink is not centered. They did not return my drain from the sink nor did they offer to pay for it. The island granite was not centered and off by an inch. The stove opening is not centered and one piece was installed crooked. They did not silicone the granite to the wall or the cabinents. We had not gotten our stove at this time and they said we could not have the piece of granite that went behind the stove. They sent someone to come and see all of this and he tried to tell us that it was only an 1/8 of an inch off and that was within specifications. He ran around with his magic tape measure that apparently only measures an 1/8 of an inch when we knew it was off by an inch. He told me " well thats just glue on your cabinets, it will come off". I guess I was wrong in assuming that spending $5,000 on granite would get you a quality product. After yelling they finally sent another crew to move the island. They proceeded to damage the drywall and chip the granite trying to move the whole length of drywall to fix the stove opening. Again no offer of fixing the drywall damage or chips in the granite. They tried to install a different piece of granite for the one that was cut crooked. It is exactly the same. This crew then proceeded to get angry and literally throw a piece of granite into our front yard. I would have been better off using Lowes or Home Depot and saved myself a lot of money, aggravation, and stress. read more

We went personally to Stone Dynamics and picked out the perfect granite slab for our new kitchen. They delivered and installed a different slab (which we didn't recognize in our yet-to-be lighted kitchen. They later admitted that it wasn't what we had ordered, that they had taken the liberty to replace it with a slab of their choosing! Under no circumstances would we ever do business with them again. read more

Disappointing customer service and installation. We drove 2 hours one way to pick out the slab. When there we discovered the 2nd sink (which came with the countertops) was too large for the bar area. The lady at stone dyanamics actually brought it to our attention, stated she would address it and did not. Installers arrived with the large sink and slab had been cut for that sink. We ended up paying out of pocket for a smaller sink and a second slab had to be cut. Installation was disappointing; we have 3 inch backsplash around the sink and 4 inch around the stove! Adhesive dripped down into my cabinets and was left on my door facing. Backsplash that meets the stove is about 1/2 inch too short on one side. We called and made stone dyanamics aware. They gave us lip service only. Installers that returned with the second slab not even aware of the issues we had addressed. Very disappointed to have spent so much money on stone. read more