Luis was a really great guy he was very professional and patient with me and my demands the company is a very affordable and they try to do anything to make sure I feel like family read more

Unfortunately, I fell prey to a sales pitch delivered by talented sales people. The bid I received from Stonecreek was the highest of all 5 bids that I received by far, but they offered the longest warranty and promised excellent results, so I hired them. Immediately after signing the contract, everything went downhill. I couldn't even list all of the ways this has gone wrong. From the start, communication dropped almost entirely. They sent subcontractors to do the install and were not here to supervise them, so nobody caught the numerous building code violations before they called the job "done". I've lost count of the number of opportunities I've given them to fix these issues and somehow they still can't get it right. Save yourself the headache and find someone else who takes pride in their work. read more

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Check reviews carefully. They pay for good reviews and lie to their employees by telling them they are not solicitors. They tell these kids that they are to do everything they can to maintain contact even after they have been informed that soliciting is not allowed and asked to leave. This kid tried to open my door and remove my no soliciting sign. He used profanity and threw a tantrum when I closed my door and would not listen to his pitch. According to the posted reviews The work their roofers do in reviews with photos is clearly shoddy and they pad their material budgets according to real reviews. read more

I have worked with several roofing companies in AZ, OR and CA and this company has the worst customer service and does not guarantee their workmanship! There were multiple leaks and no permanent fixes offered. I finally went to another company and had the entire roof redone. May have to enter the legal system with this company ..... not looking forward to this!! Buyer beware ..... enter with caution. read more

After noticing some water damage on my ceiling, I reached out to several companies to diagnose and fix what I assumed to be a roof repair. I talked to several companies and stonecreek was not only the most affordable, but they were very professional and knowledgeable in their field. From the person who came to check out the roof, to the front office staff, and the person who did the install, each member of the team communicated well and answered all my questions. Plus they stand by their work and give a healthy warranty on their repair. Would definitely recommend Stonecreek to anyone needing roof help! read more

Buyer beware -- make sure you ask for specific pictures, reports and information needed to register warranties. My home needed a new roof and Stonecreek was hired to replace the entire roof. The installation process was seamless (December 2021 - February 2022). However within 18 months of installation there were 3 roof leaks that caused internal damage. Stonecreek attempted to repair the damage for the first two and upon the third I had them only repair the roof and contracted others to repair the damage inside. Now three years after installation there is another significant leak. When I contact Stonecreek I am told the warranty for workmanship has expired and because I didn't specifically ask for the information required to register the 15 year warranty there was nothing they could do! I called in a different roof inspector and was told that the roofing material had failed. Because I didn't want any further internal damage I am now re-roofing with different material (and of course with a different roofing company!). Stonecreek declined to contact the manufacturer on my behalf and has refused to provide the information that I need to submit a claim to the manufacturer on my own ...... yikes!!!! Good luck to anyone who has already used Stonecreek - my advice to you is to get all the documentation and contact all the warranty providers to ensure you are prepared if something fails during the warranty period. Beware if you are considering using this company for your roof! read more

Beware of Stonecreek Roofing 0 stars. Buyers regret, consumer beware! Poor workmanship on the roofing job they on my house. I have multiple leaks in my house now. While the roof was being laid, areas they claimed were finished developed brand new leaks! Sheetrock had to be repaired in my kitchen where there'd never even been a leak in the first place. I should have seen the writing on the wall. I called the ROC and I am filing a complaint. Save yourself from the nightmare frustration don't give your hard earned money to this inept company. l asked Stonecreek to please make my roof right, but they are refusing. I had no other choice, so I reached out to the ROC in hopes of getting a secure roof. I have the dated receipt from my final pmt., I know these things are time sensitive. The ROC told me I need to file. All I wanted was a good sound roof to protect my home, my largest investment. If I can save anyone from experiencing the worry, frustration and buyers remorse l've had to deal with I will feel some sense vindication. read more

Need to edit this review about Stonecreek Roofing.....Going from 5 star to 1 star averaging out to 3 star. My original review below is still all true. HOWEVER we discovered after the fact--Stoncreek broke off the top section of one of our gate panels on the gate to our back yard. AND we discovered the roofers did NOT clean nails out of the gutters as they worked. ALL those nails in the gutter (AT LEAST 40-50 nails), came pouring out on the next rain, and I ended up with a flat tire on my car. We contacted Stonecreek. After several attempts to get a response, they asked for receipts so they could reimburse us. After that we tried several more attempts--still nothing. And as you can see, this is now 5 months after my original review. If we do get a positive response, I'll edit this review again. Otherwise I have to say--you may like the finished product, we do. BUT at what price? What could go wrong and will they correct it? They did not for us. We are very disappointed in the non-response and not paying to replace a gate panel they broke and not paying for my new tire from their carelessness with all those nails being deposited in our gutter instead of the trash. So we paid for a new roof AND to fix our fence AND a new tire for my car. That's a pretty expensive roof!! Original review posted when work was done June/July 2024 read more

Customer service was poor. I was blown off twice on appointments for various excuses, despite receiving confirmation emails and was rescheduled without consulting with me on acceptable dates and times. When I called them out on it, I received no response or apology. I got the very distinct impression that they were not interested in my business which is fine had they been forthright about it rather than causing me a lot of inconvenience. I decided to work with other companies where customer service mattered. read more

This was a disaster. I could write an entire book about how poor the communication is internally. It could be how many mistakes, shortcuts, and just how much ineptitude was involved in this job. They got a code to the lockbox and it was not communicated to their crew for some reason. So my concrete guys showed up while their crew was trying to break into the building. They knocked loose a concrete mold specifically set for an industrial lift that was being installed. They tried to foam over rotted moldy wood with black mold. They tried to do this 3 times! they had com come back 3 times just for that. They did not finish part of the skylight/solar tube install and I had to borrow an extending ladder and actually finish that myself. There is even more that this but it was such a bad situation it is upsetting me to keep writing. It was a giant mess. You do not want to conduct business with this mess. read more

Stonecreek Roofing - They tried to foam over this mold and rotten wood without removing it. No one double checked it. My other crew doing a different job caught - Roofing Near Me - Phoenix, Arizona

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We recently used Stonecreek to replace a roof on a log cabin. It was a great experience, though it had its challenges. Having to coordinate with a less than cooperative solar company, Stonecreek was very accommodating. The start day was rescheduled more than once, yet Stonecreek remained flexible and then mobilized on just three days notice after over a month delay. All of Stonecreek's personnel were very professional and easy to work with. The job was performed efficiently in one full day, including the work around the solar system, and the cabin looks great! read more

It was wonderful working with this company. We found out our roof was leaking during a rainstorm and had someone out that very day. We got quotes from multiple people and they were by far the cheapest. They put a tarp on our roof and came back later that week and fully repaired. Very easy to work with and would highly recommend. read more

Thank you Dan ! I'm very happy with my roof .Stonecreek showed up when they said were very professional and finished when they said. No surprises will recommend! read more

Jerry was very professional in giving me a quote and going over my roofing needs. I highly recommend him and this company for any roofing work. My quote was very competitive and I could tell the top notch quality in in workmanship and materials used on my roof. Would highly recommend them to anyone who has a roof that needs replacement!! read more

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Stonecreek was fantastic! We had them put on our new roof. We switched tile as well as the underlayment on our roof. We are so happy with their quality of work. It has made it through the March rains without a hitch. Ten year warranty on workmanship and 30 years of warranty on the underlayment. We had four different companies give us quotes. We felt Stonecreek offered the best for us. We're so glad we chose them. read more

I've worked with the owner and his wife and they are super reliable, honest people who truly care about other people. It's been a pleasure working with them and I would 100% recommend them! read more

Got my roof replaced and was charged extra to replace wood in the middle of my house. They claim the wood was changed but if you walk on top it sags. Most of the facia board was replaced but it was replaced with common board. Look elsewhere and don't believe the fake reviews. Minimum work, bad craftsmanship and expensive for what you get. read more

Very good job, value and communication. Jerry is very knowledgeable. I recommend Stonecreek roofing.

It was time for a new roof, and I called around and got a few quotes. Stonecreek wasn't the most expensive or the cheapest but really seemed to know what they were talking about and went into great detail. Bringing samples was really helpful. I liked that they are GAF certified too so they can take care of any problems without affecting my warranty. I'd use them again for sure. read more

This company is OUTSTANDING from initial contact to completion of the job. They delivered on everything and offered better solutions. I would not hesitate to use this company again. Black roof looks amazing. read more

Stonecreek Roofing - Black is the after photo! - Roofing Near Me - Phoenix, Arizona

The roofing crew was amazing. Very hard working men, arrived every day just before 7 a.m. and worked hard all day. They did a great job. However, communication from Stonecreek was terrible. I received a phone call telling me they were going to TRY to deliver materials on Friday and start work on Mondya and would call me back to confirm and go over a couple of things....no phone call. Materials were delivered on Friday. Sunday evening I received a text message telling me they would not be starting Monday and we're "more than likely" going to start on Tuesday and that I would be receiving a call on Monday to go over a couple of things. No call on Monday. Monday evening I texted and asked if I should expect a crew on Tuesday...no response. The crew showed up on Tuesday and completed the job a few days later. The following Tuesday I received a call from an assistant stating that the someone would be by on Wednesday at 9 am.... she finally showed at almost 10 a.m. The woman is either way over worked or not very good at her job, either way, I was not impressed. read more

The roofers did a great job on my roof and even fixed slippage on parts of the roof that weren't being covered by insurance. The office staff was courteous and prompt in addressing questions. read more

I really wanted to give this company a 5 star review. The ladies in the office are phenomenal! They took care of all the paper work with our insurance company for a complete replacement. They were always available to answer question and give us guidance of our concerns. The reasons I couldn't give a raving 5 star review. They use sub contractors. I was very specific in asking this question. To my surprise! I had a sub contractors crew show up to replace my roof. They did an ok job, but returned 4 times over the period of a month to redo some of there work. Eventually, I finally got a Stonecreek roofer to complete the work. If you decide to go with Stonecreek. Please ask for a W-2 employee crew to work on your property. read more

Today on my doorstep was a young man by the name of Anthony Duran representing Stonecreek Roofing. I pointed out that there was a sign adjacent to my door bell saying "No Soliciting". He said he wasn't soliciting and was with a contractor......I then just closed the door. Seems some people just don't get it. That not being enough for Mr. Duran, he rang my doorbell again. I came back and opened the door to see him trotting off to his car. A few words were exchanged as he sped away. He indicated that he would "F--- my wife. Enough said..... read more

Recently I was in need of a new roof. Fortunately I made contact with StoneCreek Roofing Company. I am a disabled Veteran and after dealing with some of the businesses in the area I was somewhat skeptical. I was pleasantly surprised. They were professional and there was no price gouging or made up expenses at the end of the job. Very satisfied. read more

Like others have posted to our surprise this company uses sub contractors. This information was never given to us During the consultation / inspection. We found out the hard way when the contractors came to our home. there were problems almost immediately ! After they installed the underlayment and partly shingled roof we noticed that the dry vent and exhaust vents were completely shingled over. Thankfully we had pictures to help the roofer locate the vents. The workmanship on the wood that was replaced on the house was very low quality. Poor at best. There was very little communication from the project manager of Stonecreek Sarah and the subcontractor they used, causing even more frustration. There has been several trips after having the roof installed to locate a leak which cause more damage ! Stonecreek has been out three more times. I would say don't use this company and take the advice from Darlyn B. Find a company that uses their own employees or has W-2 employees crews. Streer clear of Stonecreek. It's all subcontractors! Sarah is very knowledgeable but her main interest is getting the sale NOT the customer or quality of work! read more