I don't think this John person can talk on the phone and write at the same time. They don't have online ordering or email, all orders are phoned in. 3 times he recorded the order incorrectly, and they are refusing to make it right. We had to dispute the transactions through our credit card company. Now we have all this extra stone we didn't order. No invoices either, and apparently they can't email it, they have to mail it. Must have sent it horse and buggy from Pennsylvania... The cost was low, but it's not worth the hassle dealing with delinquents like this. read more

The material was good, but the customer service was terrible. I ran short on outside corner pieces and try to contact them four different times throughout the Spring. I never got a response. I had to resort to another manufacturer and color match as best possible to finish my project read more

I would like to warn anyone thinking about dealing with John Elwood Roebuck and Rebecca Roebuck. AKA Stone Creek, AKA Laurel Mountain Stone, AKA Miller and Roebuck. (256 Virgin Run Road Vanderbilt PA. 15486) I ordered stone veneer from John Elwood Roebuck and Rebecca Roebuck. I gave John Elwood Roebuck and Rebecca Roebuck a down payment on August 14,2017 to order stone veneer. 8 weeks later, November 15 2017, John Elwood Roebuck and Rebecca Roebuck withdrew the balance due from our credit card, WITHOUT OUR CONSENT. I never received the stone that I ordered from John Elwood Roebuck and Rebecca Roebuck so when I went to ask them why, I found that they were evicted from their showroom/warehouse in Smock PA. and their phones are disconnected. When I finally tracked them down where they live (256 Virgin Run Road Vanderbilt PA 15486) and confronted them about it John Elwood Roebuck lied and said he didn't know who I was, we never took your money and they are not in the stone veneer business and never have been. I have done some research on these people and they have a long history of fraud and poor workmanship. So please if you or anyone you know are thinking of dealing with these two (John Elwood Roebuck and Rebecca Roebuck) let them know what they have done to me. read more

Do not expect the product to look anything like their online pictures. Do yourself a favor and pay the extra for a reputable company

Great place to order stone very cheap and easy to work with received it very fast and looks great defiantly would order again

This is the worse customer service I've ever received. I was told I would get a shipping tracking number over and over again. I never received a call or follow up. After I called 7 times in a span of 2 months, I finally received the product 2 months late. I dealth with the manager John who never did what he said he would do and then when I asked to speak to the owner I was told they could not give out the information. read more

Well I still have not received a receipt for my purchase but I have to say the stone received was beautiful. We are very happy with the product, I looks great in our son's bedroom. The veneer stone does not look like the veneer stone you will find in Lowe's or Home Depot, It looks like REAL stone, which is why it costs as much to ship as the stone itself. It is not "gaged", which means you have to file the bumpy sides off. Husband said this was not a big deal but he is a contractor so he already had a grinder for filing. Ultimately, the office is lacking in customer service skills but the stone is actually worth the trouble. read more

i order 600 sq ft of stack stone when i got home i opened box and stone looked so bad i could not use after driving 8 hours , i called them and they told me they would not take back so beware this stone is complete junk would not put on my house for free now i have a drive way full of stone i can use read more

i ordered veneer stone from this company on 7/22/15 and the guy who answered the phone, john quoted me $1419.57 shipped. i thought wow, thats a great price and i confirmed with him $1419.57 and that including shipping he confirmed yes. i would be billed $513.41 then and the rest would be billed once it was picked up for delivery with a tracking number. he told me it will deliver in 7-10 days. i called back with a question the next day and he told me it will deliver in 10-12 days. i called back after that time span and he told me the stone was still being made and it should ship out next week. i called back next week and he told me they were finishing up the corners and it should ship out in 2 days. i called back the next week and he told me they should be shipping out in the next day or so. i called back the next week and he told me there was a hold up with the trim stones and they should ship out in the next couple days. i called back the next week and he said they are shipping out tomorrow. i called back the next day to get the tracking number and he didnt have it yet. i called back the next day and he didnt have it then either. i called back the next week and he said they shipped them out to brunswick, nj instead of brunswick, oh. and the freight company had to deliver them from nj to ohio. i called back the next week and left a message with no call back. i emailed a complaint and got no respose so i called back and john forwarded me to a rebecca who was handling my complaint. she said she would have a tracking number for me by the end of the day and she did. this was on 9/3/15 9remember the 7-10 day turn around time?) i entered the tracking number into the freight companies web site and nothing came up on it til later that night which showed that it was just picked up from them that day. (never even went to nj?) then they charged my credit card the rest plus more. the charged my card $1197.97. that, plus the original $513.41 adds up to $1711.38. thats $291.81 more than i was quoted over the phone. i then called back and got no answer so i left a message and got no call back. so i called back the next day and talked to john again. he said there was no way he quoted me that amount for what i ordered. i knew exactly how much he quoted me cause i wrote it down as he was telling me and had the paper right in front of me and that was the reason i went with them for my order. after arguing for several minutes he even laughed at me. after all that he said he would request a refund of that amount to my credit card and admitting he messed up the quote. well that never happened. i never got refunded and my order was short 60 trim stones. i called back and got no answer so i left a message and got no call back. so i emailed another complaint and got no respose again. called back again and talked to john again to tell him my order was short. he looked it up and verified my order was 60 trim stones short and told me they should ship out next week. here we go again. i called back next week and he said they are still in production they should be done next week. i called back next week and left a message to which i got no call back. got a hold of a girl there that said she would look into it and call me back but never did. called back the next day and talked to her again and she said she would call me back in an hour or so, but never did. called her back and she said she would give me a call by the end of the day, but never did. i called back the next week and john said they might be in tomorrow. i asked if there was anyone higher up i could speak to and he told me no. i asked him if there was an owner to this company and he didnt want to give me any info. i asked him if he had a boss and would not tell me anything and proceeded to laugh at me again and not answer a single question i had. called back the next day and he said they were shipping out either that day or the next. i called back the next day (thursday) for a tracking number and he said they should ship out that day or the next. i called back the next week (monday) and he said they just shipped out that morning and he should have a tracking number for me by the end of the day. i called back the next day because they dont call people back and told him i felt i was getting the same run around i got before and he assured me it did go out the day before because he oversaw the delivery himself. i called the freight company and they had no record of it. called john back and he referred me to the guy he deals with within that company. i called that guy and he didnt have a tracking number because my order was never picked up. the next morning he had a tracking number for me and my stones were delivered the day after that on october 8th. remember the original order date? july 22nd!!! nobody should have to go through this. stone creek veneer did nothing to make anything right .I SHOULD receive a discount, but i have to fight just to get my original quote. read more