Super friendly service from Angie. She takes time to know what you want and follows up via text and…read morecall. And the work is exquisite.

Wonderful experience! I had some jewelry I needed inspected/repaired for YEARS and never took it…read moreanywhere because I didn't know who to trust and who would be fair in pricing. When one of my friends shared about her experience here and I realized we had some mutual connections, I felt comfortable to take my items here. They didn't try to upsell or find things to do that weren't necessary. When I dropped things off, they said it could take a couple weeks which was fine by me but then I got a call two days later that everything was ready! Such a pleasant surprise! And for a price that was reasonable! I'll definitely be back.

Great watch battery replacement -discovered prior shop installed incorrect battery. Appreciated…read morethat Eric looked up correct battery vs just installing what was there. Will be back!

I stopped by to see what he had in stock. I had armed myself with enough knowledge to be dangerous…read more, but I had seen some items elsewhere that interested me. He sent me to his website that had an impressive selection of jewelry. I picked the setting, cut of stone, the clarity, and color. The price was unbeatable. Beats the pants off big box stores.

This was my first time visiting this local jewelry shop, and I was very impressed. I came in to…read morehave my watch batteries replaced, and the owner, a kind and professional lady named Carol, did it very quickly. The price was also quite reasonable. I recently saw a negative review supposedly written from google review by a so-called doctor, who harshly criticized the shop for offering a low price for gold. It's shameful for someone with such a background to use his voice to curse a small business owner who is simply trying to earn a living. Is it really appropriate to make such hurtful statements? From my understanding of the jewelry market, buyback prices are typically lower than the market rate due to various costs. I simply asked about the buyback price for a ring and was offered around 20% of the original price, which is completely normal in the industry. Carol runs this shop by herself, and she deserves support, not disparagement. The atmosphere is warm and welcoming, and there's even an adorable, chubby dog that made my visit even more pleasant. Based on my experience, I highly recommend this store for its honest service and fair pricing! I also wish them continued success in her business!

Carol is a long time professional jeweler. You can trust her with your repairs and sizings and she…read morealso has several beautiful pieces for sale. Highly recommended!

Very nice and helpful, Jesse was honest when he couldn't help me and directed me to an horologist…read morethat could- 11/10 service

I've made several purchases at the store. It is a well run business. It's family owned and family…read morerun. I've had a lot of repairs completed by them as well. Everything is excellent here.

To 4 watches in for new batteries and was surprised at how easy it was. Usually places take hours…read moreif not days but this place provides fast friendly service

Have never left a review anywhere before. Went it with a pair of hoops that needed to be fixed and…read moreit took them about 10 minutes and they did it free of charge. I had taken them somewhere else and they said it would take 6 weeks and were trying to charge me $75. This place is AMAZING and they are so so kind!

I took some very valuable antique jewelry in for appraisal, a little nervous about the experience…read more However, Carlos, the appraiser, did a thorough, professional appraisal, and provided excellent customer service. I was very pleased with the results. In addition, Dory was helpful and proficient.

I took a ring in for tightening of the prongs. It's a very sentimental ring belonging to my mom…read moreuntil Alzheimer's made it impossible to wear. I was charged a significant amount ($$$) to reinforce the prongs. The diamond came back to me damaged. There was an ugly white cloud under one of the prongs and it was very noticeable. Maybe the diamond was not the highest quality but it certainly never had this glaring flaw. Extremely upset with Jon's inferior workmanship and negligence.

The staff at Steven Jewlers was very knowledgeable and helpful. I needed a lobster claw placed onto…read morea vintage necklace. The staff was able to get the material and new piece added on and a very reasonable timeframe.

Update your website. The hours on the door do not match…read morethe hours on the website. Got there at 2:10 PM Wednesday August 26th and the door was locked, lady who works there wouldn't even look up from the glass she was looking down at. No wave, acknowledgment, nothing. Not with a customer. At least wave me away Jeeze

One of the worst pawnshops ive been too. I managed a…read morepawnshop in Arizona for 5 years (Pawn 1st) so I know all the bullshit tricks bad employees used to get over on customers. I brought in a diamond cross pendant and chain to sell. The tall, big heavyset guy tried to lie to me and said the diamonds were moissanite. I told him it was bullshit and told him to retest them I know their employee came over and tested them, said that the diamonds are real the machine was dirty (which can happen with those diamond testers) even after them being real. They then turn around and say we don't pay on the diamonds. Which is a scumbag move because they're gonna sell it for golden diamonds. Then I had a Tiffany's bracelet to sell. He tried to offer me $30 and said he doesn't know if it's Tiffany's or not. lol Part of being in this industry is you learn how to tell if things are authentic or not. I feel bad for the people that are desperate that take the little bullshit money these scumbags offer I would not recommend going there

I have never been treated so badly as the way I was treated at GOLD MINE JEWELERS on Merritt…read moreIsland. Here is what I wrote and posted on Facebook and Nextdoor Neighbor which covers the local area. I have had two negative experiences with Gold Mine. Never-the-less, I gave the store a third chance. Two weeks ago, I brought in two rings for repair. I needed them ASAP as I was going to an out of town, black tie event. Two weeks later I called on a Saturday and a man perhaps the jeweler told me the rings would be ready on Monday; I was there Tuesday. At first, the staff couldn't find my rings. The blue haired man (someone please tell him he looks ridiculous like a Smurf). I was holding my receipt when another man, tall with dark hair, came over and ripped my receipt out of my hand, resulting on my receipt being torn in half and giving me a nasty paper cut. When they finally gave me my rings back noticed that now, three stones were missing on my cz diamond ring. Why did the jeweler pull out the stones and not fix the ring? As I left, Smurf yelled out that I should never come back. (HE ALSO YELLED OUT A DISPARING REMARF ABOUT MY ATTIRE, "DON'T WORRY ABOUT IT!". To add insult to injury, when I arrived home, I noticed that Smurf returned to me the wrong stones! When I called him, he told me not to come back to the store as he will have me arrested for tresspassing. I laughed. Gold Mine has possession of my two expensive gold, emerald and diamond rings and it is denying me access to retrieve them. I told Smurf head that I would call the police as he is committing THEFT. I am a retired VP of Citibank in NYC and I know bad business practices when I see them... and experience them. My question is, doesn't the owner know how his employees are behaving with the customers? Is a person selling gold and diamonds look professional with Smurf hair? And doesn't he know that he one is ripping receipts out of client's hands? Who does this?

Had an amazing experience from start to finish working with Staci on a custom wedding band for my…read morehusband. He loves the ring and was impressed with the quality of the diamonds. Staci is exceptionally knowledgeable and easy to work with. Can't recommend her and Sullivan's jewelers enough!

I will recommend this store to anyone who asks! Krista was amazing in helping with a repair, and…read morethe final product was even better than when it was originally purchased from Jared's. We bought a new ring as well, and are very pleased. We look forward to working with their custom design team in the near future.

Best Price! Family owned…read more Jim is the honest person! His son is very nice too ! Thanks again

Mr. Rizzo and family provided me with fast friendly watch service and at a more than fair price. I…read morewill definitely be back many more times.