Today was the second time I have used Ultimate Heat and Air. The first time was for a check up on…read moremy HVAC system. I was very pleased with the technicians and that they found that everything was OK. Because of that visit, I signed up for their monthly membership. I called to have the plumbing side of my membership done today was a very pleased when Bryce arrived and on time. He is very knowledgeable about plumbing. I needed a couple of new parts and he installed them quickly and neatly. I highly recommend this company from their front office to the servicemen.

Sitting on my fingers, figuratively speaking, for months before posting these comment but seeing…read moreSam M's this morning about his experience with this HVAC company, I think he used the word scam, I feel the need to say we had a similar experience last year. Here is our story. I won't go as far as saying it is a scam. I will say it was a disappointing experience that caused us to lose faith in Ultimate, although to that point they had been our contracted service company for twice a year maintenance inspections. During one of their routine check up visits last year, the technician told my husband that there were serious things wrong and we needed a new unit. He said that a sales guy would be in touch with us to follow up to make selection for a new unit. We were astounded because the unit was less than 10 years old, we have 3 zone heating and cooling in a custom built home home, we are meticulous about maintenance. We heard from the sales guy a day or two later, he came to our home and met with my husband and I listened to the discussion while working on other things. The sales guy was very nice but this is not our first rodeo, as the saying goes, given this is our fourth custom home where HVAC units were installed to serve multiple zones so my husband had a number of good questions and the answers were vague. We had no reason to distrust Ultimate at that point, but with an almost $25K estimate to install a new unit, we needed a second opinion by a qualified HVAC business. So we called another company we used during an emergency after a water leak that required the restoration company to have the HVAC unit to be removed and replaced. We used that company then because Ultimate couldn't fit us in to their schedule. That other HVAC company did a great job during the emergency so we asked them to come look at our unit. They did and issued a clean bill of health. We are loyal customer types and would have stayed with Ultimate forever in the service contract we renewed with them every year for twice yearly check ups on our HVAC. But after that experience, we switched our annual contract over to this other company. I'm going to give them credit for the years they did the the two seasonal checkups years on our HVC. So I'll post 2 stars with that credit in mind. But I don't think Sam M's 1 star is wrong.

Impeccable, thorough, and outstanding are the three words that I would use to describe our home…read moreinspection from AAD. They saved us from a huge, expensive mistake of buying a home that looked great on the inside and was fully remodeled in 2024 and 2025, but had significant structural issues that would cost over $100K to repair. The level of care that AAD took to ensure that we knew every current, potential, and future issue was remarkable and we are very, very grateful for their diligence and willingness to go into every nook and cranny to find issues.

Amazing service. Their response time is immediate and my inspection was scheduled quickly. The…read morefinal report is extremely detailed and sectioned into categories to help identify what is cosmetic from what may be a real problem. Recommendations/suggestions are provided throughout the report and I received a photograph to accompany any detailed or reported finding. My realtor and I were both very impressed with the communication, response times, and professionalism of the AAD group. Highly recommend. Other companies may be a little cheaper but I am happier to know I have the most accurate picture possible before purchasing this home. This company was highly recommended to me and I will now recommend them to anyone who asks me.