1. Strawberry Point Physical Therapy

    1. Strawberry Point Physical Therapy

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    Mill Valley, CA

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    Strawberry Point Physical Therapy

    5.0 (5 reviews)
    Closed 9:00 am - 2:00 pm

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    Active Marin Physical Therapy - Cindy Lewton Dehan at Active Marin Physical Therapy

    Active Marin Physical Therapy

    4.7(117 reviews)
    2.1 mi

    Major continuity of care problem, please call your insurance if you are having problems with Active…read moreMarin PT switching out insurance rapidly at the end of 2025 or billing you a ton for appointments you booked before 12/28/25. I learned this behavior is not allowed and violates both patient notice requirements as well as Continuity of Care laws and No Surprise laws in the state of California. Forcing a post-surgical patient in severe pain to make a rushed financial decision at the front desk is considered administrative coercion and poor medical ethics. I had foot surgery in mid November and was referred for post-surgical PT for hip and low back at my 12/22/25 follow up with my surgeon, due to issues that developed from an uneven gait in the walking boot. I contacted my insurance for referrals and was referred to Active Marin PT as well as a few others that were IN NETWORK. I was in pain and not sleeping well, so when I called Active Marin PT on 12/23/25, and was booked in for eight appointments beginning 12/29/25, I was very relieved. In my booking call, I provided my insurance information and Active Marin PT confirmed they were IN NETWORK. I showed up, in pain, on 12/29/25 and was told verbally that Active Marin PT had ended their contract with my insurance the day before, 12/28/25, but Active Marin PT would file something called a "gap form" on my behalf to bring their services back IN NETWORK. I was very confused as I had been booked for eight (8) appointments before they ended their contract on 12/28/25, and because PT was part of my post-surgical care. And I had made sure with Active Marin PT that I was IN NETWORK. I was induced to continue with care because Active Marin PT stated a plan (the "gap form") to deal with their contractual changes so my services would be covered In Network. Importantly, no one from Active Marin PT contacted me BEFORE of my appointment to explain they had cancelled their office's contract with my insurance (Blue Shield of CA, not a small provider) and obtain my consent to different charges or give me alternative options. I was instructed to keep my three appointments that week and wait out the gap form, and frankly I was in terrible pain that was making it hard to walk, and needed help at that point. I have since learned that the medical provider must give written notice to all patients when a master insurance plan is changed. I also learned that the Continuity of Care doctrine means my care continues for a period of time at In Network rates due to the booking date of 12/23/25, and I learned about the Post Surgical Care laws. Both laws disallow Balance Billing, or upcharging the patient to enrich the medical practice above what insurance allows. I followed up daily on the "gap form" both with my insurance and with Active Marin PT; after the first week (3 appointments) I became concerned about the lack of progress and I cancelled the rest of my appointments. The reception did not seem to have a handle on when or how the gap form might be resolved. I also asked how billing was going to be handled and no one seemed to know. I moved on to an In Network PT who is great, but I had to wait a while to get in for care. Active Marin's behavior cost me additional time in pain. Flash forward - not only did Active Marin PT NOT bill for the three visits at In Network rates ($15 per visit for me, total $45), they Balance Billed a total of $590 for three appointments. Before I knew the laws, I offered to negotiate the bill. Per my insurance, these appointments would have cost me $15 per, or $45 total. I offered $250 (5X what my bill would have been to try and be fair) in resolution. While I understand business contracts can change, Active Marin PT owed me full and complete disclosure of this change BEFORE booking me in for 8 appointments, taking me on an emotional roller coaster while in pain, confusing me with insurance jargon, and forcing me to start my care over, all while Balance Billing and violating California Continuity of Care Laws and California Post-Surgical Care Laws. Active Marin PT refused to even discuss the problem or work out a solution with me, instead inserting their billing coordinator into a quasi-lawyer position to go back and forth with me. It is important for the community to take extra steps with this business and triple check insurance contracts have not changed before each appointment or risk expensive and fake Balance Bills and a dismissive and rude attitude. If this happened to you, please file a complaint with your insurance company so you do not pay false and expensive Balance Bills like I did. I am out $590 and a lot of headache due to this bad behavior.

    They booked me a last minute consultation, and even though I decided not to move forward due to…read morecost, they decided to charge me anyway, which came as a complete surprise on my credit card statement. I found this to be very dishonest and scammy.

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    Active Marin Physical Therapy
    Active Marin Physical Therapy - Megan Morgan, DPT

    Megan Morgan, DPT

    Active Marin Physical Therapy - Cindy Dehan

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    Cindy Dehan

    EZ Rehab Physical Therapy

    EZ Rehab Physical Therapy

    5.0(9 reviews)
    1.0 mi

    Ewa is the one of the best physical therapists I've ever come across - and the only one who's…read morereally been able to help me at all with the chronic pain issues I've got from several sources. I was a little skeptical at first because the name sounded a bit funky, but it's actually Ewa's initials (Ewa Zaborosky) - and turns out to be a great predictor, in a way, as well as a great marketing device. This was indeed "easy" rehab - as these things go. Ewa has a wealth of knowledge of different sources of physical (and balance) problems and solutions, and a kind and gentle way about her that has been hugely helpful, unlike some of the "drill sargeant" types I've seen before. She has a very lighthearted and playful sense of humor that always brightened the day. Most importantly, she actually got me restrengthened without aggravating other problems, which is really saying something - and helped me tremendously with the balance issues. The exercise portion of her work is primarily Pilates-focused, which is a marvelous system for both athletes and regular people of all ages, but she also brings in many other techniques. This is not "sports medicine" PT that looks like typical commercial gyms, and is thus much more helpful for those with issues like arthritis, along with strokes and various other nonorthopedic problems, but even injured athletes would benefit tremendously, since that system was initially developed for elite dancers. For those times when the kinks just won't work themselves out, and early in the course of therapy before physical exercise is appropriate, Ewa is exceptionally skilled in hands-on techniques, and has a marvelous articulating table that really helps keep the pressure off the bad parts and keep everything at angles that work best. She has truly got magic hands, and a range of other soft tissue modalities that together seem to just smooth away pain and stiffness. She holds a PhD in physical therapy (I hadn't even known such a thing existed!), and is always going to different continuing education classes, so you are always assured that she is up to date on the latest. Sue is also a very skilled therapist who was equally helpful in other ways, and Iona, the receptionist, and Jeff, the fitness trainer, round out the regular crew, all of whom are always just terrific and as nice as can be. They also offer private Pilates lessons and a monthly membership that allows ongoing use of the facilities once discharged from formal PT, which is quite a bargain considering how few local gyms even allow access to the Pilates equipment at all without signing up for expensive classes, which, once you know what you're doing, are just not necessary all the time.

    I am a return patient most recently for physical therapy post knee surgery. I find Ewa very…read moreexperienced, knowledgeable and very friendly. She makes physical therapy easy and enjoyable. It really is EASY REHAB! The receptionist , Denise, is really nice too.

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    EZ Rehab Physical Therapy
    EZ Rehab Physical Therapy

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    Strawberry Point Physical Therapy - physicaltherapy - Updated September 2026

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