Clean facility, courteous environment and knowledgeable therapist…read more I received therapy for strengthening and rehab after bursitis surgery in my hip.

I cannot say enough about Conner, he is very knowledgable and professional. He is caring and…read moreunderstanding. He has treated me with ankle issues in the past, and i was so grateful to him, that i came back for issues with my sciatica and back. He is a blessing, and i enjoy the music when I'm getting treatment!

I've had overall great experience with Therapy Services. The offices for evaluations are…read morecomfortable and private but you usually are only seen there for evals. Then it's off to the floor. They have most equipment needed accessible and some of their gear is more up-to-date than others. I've been in both aquatic therapy at the pool by the gym, and ortho PT which is upstairs. I prefer the pool to their therapy floor but only because there is a LOT of traffic there. If you are shy, or have anxiety about people watching you do therapy, you'll have to get over it or find another place. There is usually 5+ other patients on the floor at a time and a semi-connected gym. That is a part I wasn't big on. I've been in PT before and it was a smaller office location which I guess I prefer. They also don't offer some of the treatments as I had done in the past (like traction). I've had a lot of manual manipulation done here, I also did dry needling. I am one of those "5% patients" which means everything has to go slow or it just aggravates my injuries. They were accommodating to my needs. The dry needling...That was an experience. It was brutal to be honest and I assumed initially that I received zero benefit from it and honestly I'm still unsure because I took a short break from PT and also got a bit of rest, adjusted things and comfort seem to follow. But it could have been the dry needling treatment. The director who performed it on me was very nice and thorough. He had a couple of students assist in my assessment and did a bit of Q&A with them, which I didn't mind. As someone with Cervical Dystonia and Cluster Headaches I am kind of use to being a test subject. He was gentle and kind in his approach which I appreciated. The PA is okay, she could use some work on her bedside manner. You don't tell a patient "boy you're just broken!" as they lay on the table with multiple heat and ice packs needing to be applied along with eStim. It's just not helpful and is quite triggering considering the patient already feels horrible. She also gave me some misinformation about their gym and membership. Their billing department is horrible but that may also be Mercy in general as I've had issues twice now in two different offices but both were in regards to treatment being done here so I'm not sure who wasn't competent in billing and coding I'm currently working with them on the matter. I'll update once that is resolved. They do offer patient financial assistance for those who qualify which is a true blessing. I came to this hospital because of their mission and the way they approach care. I have my primary care physician here, my OB/GYN and my Physiologist (Pain Management Specialist) here as well so it's very convenient to be seen here by the whole team when needed. Central Scheduling is really not that great with Mercy. They seem to be short staffed and it shows. The wait time for some appointments are 3mo out which for someone who is in chronic pain, it's not helpful. Though getting in here wasn't too bad as my doctor at the Pain Management Clinic seemed to help things along, which I was very grateful for. The online system for contacting your provider works well IF you've seen the provider and they are listed as part of your team. Response time is generally good and questions are answered in detail 99% of the time. Their text messaging system is good because of my CD I sometimes have to cancel and it allows me to confirm or cancel without having to call in and waste time with scheduling. Their in-house (not central) scheduling is great btw. They do their best to accommodate my schedule. Overall it's a great hospital because of its providers, and I really like this location. This office is great because of my physical therapist. She's pretty awesome and caring. Great bedside manner and is very understanding.

Friendly & helpful staff. Adult & Pediatric therapy done at this location. Therapists I've met want…read moreto help and have been great with my kids. Looks aren't much, but the people make the difference.

Great care! Thanks team. They were so supportive and professional and helped greatly with my care…read more Will recommend to anyone!

5 STARS ARE NOT ENOUGH! I had a large knot on the back of my heel with pain for over 2 years...my…read morepodiatrist sent me here. After 4 visits the knot is gone and I am pain free. I've been in and out of physical therapy for the past 8 years, after a leg injury, to several locations. Jason runs a fantastic team of health professionals! The place is clean, attractive and comfortable. If you find therapy a drag, come see this group of "elites"...never had so much fun with perfect results before!!

The staff at function on 178th is caring, friendly, and very professional…read more My therapist took me from zero to 100% In arm and hand function. I am very happy with the treatment and care I received.

The physical therapist all are very caring and go out of their way to explain what you are doing…read moreand how it will improve the injury. Easy to schedule and we would recommend. We have been there 6 times so far.

Very nice, clean, and friendly staff. My mom has been going here and I am very cautious with her…read moreand I appreciate the care they take. Thank you for taking the time to take an interest in your clients. You make a difference. I will be letting others know how good your facility is and how much you have to offer in the time of recovery.

Everything from the day I stepped through the door. A great plan of therapy to get me back to…read morerunning

I was in this hospital following back surgery. Bad:…read moreThe nursing staff was inconsistent. During the day, I had mostly competent caring nurses. At night the nurses were either under staffed or just not responsive. I had to press the call button many times just to get my pain medicine on time. One night I pressed the button for over an hour and a half before I finally got out of my bed and went to the desk. Nurse assistants cannot not do anything other than "inform the nurse." Food was mostly inedible. Breakfast was okay but lunch & dinner were awful. If you have been instructed to eat protein, you will be disappointed. Meat was overcooked; to disguise the rubbery consistency, it was over seasoned. Few alternatives to meat for protein. For example, I ordered cottage cheese - I received a small cupful of maybe 2 tablespoons. As I said the breakfast was okay - you could get eggs! All menus were heavy on carbohydrates. Good: Physical therapy & occupational therapists were very good & helpful. Best: Dr. Bouvette is a very very good physician. Always helpful, always kind, always caring. I would give him 5 stars +.

Overall the facility seemed mostly good. I was there for my grandmother's care after she broke her…read moreleg. The staff overall seemed very nice and answered the many questions we had. There were some issues in communication at the beginning regarding family being able to attend therapy sessions but Kelly, the case manner, seemed to address those. Kelly was also kind regarding explaining options for after rehab ended. There were a couple things with the night staff not doing their work one day and she had therapy at 8am which then had to be pushed so the morning nurses could do all the morning activities needed, but overall, a fairly good facility. The food could be improved.