The photo department really let me down. Sent a photo order online at 6 pm and it said it would be…read moreready for pickup the same day. The next morning I received a notice that they cancelled my order. The machines were not working to print photo books. I was on my way to the event where I was taking the books and I had to scramble to send the books to the other Walgreens in Lufkin. Luckily the photo associate was able to handle my order immediately. He was amazing! I would definitely use the Walgreens on Frank Ave for all your photo needs.

The prescription drive though is horrible. There is no organization!!!! Be prepared to wait 30…read moreminutes or more just to pick up.

I came into the store to purchase a couple of items, and when I get the register, they only have…read moreself check out open, and one lady overseeing. There were people at each register, and they had issues ringing up their items, and then the machine wouldn't take their coupons. Why don't they just open a register and have someone checking you out because it would have been simpler. Big business has taken the element of customer service out, which is why their sales are down. Unless you are offering a discount to customers and paying them hourly wage along with benefits to check out themselves, I won't be back.

A one star is too much for this location at the back of Kingwood. The staff do not care about…read morecustomer service. I go to this location every week because it's closest to my home. This is my last visit from now on I will drive to Atascocita or to the front of Kingwood before I come into the store again. They don't help you when you have questions about items you're looking for in the pharmacy area. I get my vitamins and supplements like I always do at this location and I go to the cash register. I have the Walgreens rewards app. On the app there is a coupon for the vitamins. The coupon is clipped and ready to go. When they ring it up, it doesn't include the coupon now we are talking about a three dollar coupon. The lady at the register gets all frazzled and doesn't know what to do. She calls the manager who is a young man who probably hasn't graduated from high school. He comes up there. He reads my app. He reads that it is clipped on my app. He reads that the items that I got are covered by the coupon. Everything is accurate, but it will not work for him. So he looks at me and says the best I can do for you is give you corporates number and you can call corporate. Seriously, when I've ever had an issue with a coupon on any other type of items, the previous managers have simply said I'll just override it and honor the coupon. This new manager wants me to put in all the work to get the coupon honored. Walgreens wonders why they don't do so well, maybe it's because of the people hire. Customer service is number one, and apparently the Walgreens at the back of Kingwood does not understand this concept.

Everyone here must hate their job. We have to call corporate at least once every two or three…read moremonths. They are just so rude. I can't even remember if I've left to review if I did it was a two and now it's a. one. The corporate office must not read reviews here I get my prescriptions from another place. My husband has to get his hair. It's ridiculous. There's nothing you can improve except to get a new staff. PERIOD

Be prepared to wait 15-20min in the pharmacy pick up line. They don't even care either…read more Ridiculous

Incompetence of a breathtakingly astounding degree…read morePrescriptions dropped off Monday early afternoon. Returning 3 hours later I was informed that two of the medications were unavailable and had been ordered and would be available by 2 Tuesday afternoon. Never received any contact advising us that the medicines necessary for treatment after detached retina surgery weren't there. Arriving Tuesday afternoon at 2:30 I was told the medication was being worked on and would be ready in half an hour. Knowing how that went last time I didn't return for 4 hours. Imagine my irritation when I learned the medication is not available and at no point did anyone contact us to tell us that they could not fill the prescription. If vision is impaired or lost, believe that the issue will be addressed in a manner that comes with lawyers and big dollar signs attached.

Came here to get a plan b night after an accident, pharmacist was extremely helpful and upbeat…read moreabout the situation I felt absolutely no judgement in fact she even made me laugh when she asked the other pharmacist to make me 100% comfortable with my dosage. Accidents happen and it's so heartwarming to know there's people out there that won't judge me for taking the precautions I need.

Horrible customer service. Went for my flu shot as a walk-in. Had to wait an hour before I got it…read more After 45 mins of waiting, I asked how much longer it would be and got a rude response letting me know that it hadn't been that long that I was waiting. She informed me of the time she processed the paperwork. I was only 5 minutes off. Well, I guess 5 minutes makes all the difference. Then she tried to blame it on the fact that I was a walk-in. But I made friends with another woman in the waiting room who had an appointment for her flu shot, and she had to wait 50 minutes for hers. So, I'm just annoyed at all the excuses. If it's going to be an hour wait on a Monday, they should let you know before they charge your insurance. So don't go on your lunch break. Also, there bathroom was gross. I originally planned on moving my and my husband's prescriptions here from CVS, but changed my mind.

LOVE this Walgreens!!! The staff are so friendly especially Ashley. Clean, good deals and…read moreeverything I need.

I stopped going to Walgreen for Rx prescriptions because they were always understaffed and I would…read morealways be standing in long lines with other stick people. Well two days ago I ended up at Walgreens because they were one of a few locations giving the 3rd COVID vaccine (Booster shot) so we went by since they said no appointment was not necessary. After soon paper work and a little wait (30 min) we got our shot and the tech person signed our paper work with the updated vaccine showing our 3rd shot. Then tonight I get an email from Walgreens that Congratulated me on getting my "1st" vaccine and letting me know they would notify me when it's time for my 2nd shot. Why can't they put in my Walgreens record that this was my 3rd shot (a Booster). I received my original 2 shots from the local health dept and I gave Walgreens the paper work showing the dates and the manufacture ( Moderna). There has to be a way to note this considering how important medical records are especially if it is used in the future to check if you have been vaccines for travel to other countries or other events. My medical records should be accurate. Just another reason why Walgreens has fallen out of favor with me.

the friendliest drugstore in town! whenever i go here they are always nice and kind! i applaud…read morey'all for staying professional even when you are overwhelmed with work, you are appreciated!

This is the absolute worst pharmacy I have ever been to. No stars was not an option. Nearly every…read moresingle experience with the staff is a nightmare. I have the same meds ordered every month, but they NEVER have it on hand. This is important psychiatric medication, for my bipolar 1 and schizophrenia, yet they make me beg for it every month. I am at their mercy because I live in a rural area with very few pharmacies. This is SO unacceptable and unprofessional. They hung up on me four times yesterday on the phone, when I was calling to check on my meds!!

Poor app based experience.. Hit or miss on the customer service experience. Had one lady in the…read morelate afternoon who wasn't as pleasant as the other lady who helped me at the drive thru who I thanked for being kind and respectful. She took it upon herself to apologize for her coworker. Kudos to her.

I use this store out of convenience. Never again!!! My prescriptions have been ready for days. I…read morewent to pick them up in the drive thru. There was a truck at the window. I get to the window and the little Asian girl starts helping me, asks my name and everything. She states my meds aren't ready and there's only 1. There should be 2. She steps back and another lady, who I assume, is the pharmacist, proceeds to tell me she can't help me because they are closed. I tell her I've been in line and she continues to only state they are closed and proceeds to close the safety window. I have already transferred my scripts and will no longer do business there. Extreme rude and horrible customer service.

Said my medicine would be ready in 15 minutes and we have Ben waiting over a hour and it still not…read moreready