This has been a terrible experience for me and has become a source of real trauma. I started my gym…read moremembership in March 2024 but was only able to attend for less than 10 days due to ongoing health issues. When I signed the contract, Jaff assured me that I could cancel the membership anytime by providing one month's notice. I was also told that one additional fee would be deducted before the cancellation was processed. However, it is now May 2025, and despite sending over 20 emails and repeatedly requesting cancellation--more than 100 times--my membership has still not been terminated. On May 10, I relocated to India for medical reasons. I submitted my employment letter, flight ticket, and boarding pass as proof that I am no longer in Canada, and once again asked for the membership to be canceled. Yet, no one is responding appropriately or taking action. I genuinely don't understand why this is happening. This mishandling is causing me unnecessary distress during an already difficult time.

Came for a drop in as my regular gym is closed during Xmas Eve. Women's section was very small and…read morelimited. Went to the coed section and equipment was falling apart yikes ..

60$/ month and no massage beds? These gym prices are hilarious. Much better gyms around for value…read more They wouldn't even offer any shirts or anything lol

I had contacted the Jim and advise them that my husband attends the gym as well as my tenant who of…read morecourse have memberships and with a membership you can bring a friend for free. I stated that I was interested in getting a membership but wanted to try out the gym first so inquired about drop in fee. I was advised they would charge me $20.00, though I could get in free if I go with my husband or tenant, I just wanted to work out earlier and didn't want to wait for either. I asked them what the monthly membership fee was, they replied, it's $15.00 a month to utilize 1 location. I then said, I know two people who already have memberships already who live in the same household, I just want to try out the gym as I was thinking about purchasing my own membership however, you still want to charge me $20? teply "yes" I understand they need to charge a drop in fee, I think I would treat every situation a bit different depending on circumstance. If I cannot prove Vy on my drivers license, that two other members of the gym lived in my household, I can understand that reply since there are people who will lie about things like that. It really makes me sad because I wanted to train there and have the option to work out with my husband or my tenant if I wanted to, however that experience made me not want to go to the gym ever

This is probably the best gym I have been to. Not for the aesthetics, but for the amount of…read moreequipment and space this place has. Plus i love that there are TONS of leg machines. My favourite day of the week is LEG DAY...so this is perfect given that i murk my legs each workout..thanks to this gym. My husband and I always visit when we are back in town and to be honest - anywhere we go we try to find a gym just like this one. Not crowded, tons of machines.. and people who are there to WORK OUT. . . I miss ultimate fitness and cant wait to go back once i return from ATL. :) Yeah this gym is expensive, but i rather pay $$ for a gym that has equipment and space than pay 10$ at steve nashs for a shitty gym with bunch of idiots. I hate because i have been there and its nothing but a creep sesh for bunch of roided monkeys. OBVIOUSLY, i rather shell out money for a good place where i know people are there to workout and not creep or chit chat. This is a raw gym - and its good for people looking to gain mass and strength. If you are looking for tvs on treadmills, or if you want some attention then THIS is NOT the gym for you. =) A++++++

Grim's Gym is a little tough to find. It's situated in a warehouse on Spring Street behind the main…read morestreet of Port Moody, St. John Avenue. The place is huge. They turned a massive warehouse into a workout mecca. There is a massive gym space filled with free weights and machines. In the back o the main floor, they have a whole section for legs. In the front when you first walk in, there is a big section of cardio machines. They have a big screen TV to watch as you do your workout. The gym is fully secure as well. You have to use a key card to enter the fitness area. The locker rooms are fully secure with a shower and private washroom facilities. There is an upstairs section that divides into an ab and stretch area. There is a full boxing area and dance/aerobics/yoga area too. Also, behind closed doors is a woman's only section. I personally don't know what's in there, but I bet it's hot! Sorry... They hve good kids working at the front desk who will cook you an after workout meal or make you a shake. Good place to train. Check it out as a member or a drop in for $5.

The worst customer service my husband and I have ever experienced. Membership was cancelled months…read moreago because we moved and yet monthly payments keep coming out of our accounts. When we call to inquire what's going on staff hangs up on us and doesn't answer our calls. We can't go in person because we don't live anywhere near there anymore. Horrible experience.

Horrible experience with these rude and judgemental people (your big clue to this is the purple). I…read moreended up having to put a stop payment on them with my bank. Kept charging me even after I left the place. Management was ZERO help. These Nazi's even have what they call a "Lunk Alarm". LOUD! It goes off if you grunt too loudly or even accidentally drop a weight. Or if they don't like the way you look. Yes, I sh*t you not (just read the plentiful and very bad online reviews). YET....this places motto is "Judgement Free Zone". UNBELIEVABLE!

I work out here almost every day on weekdays, their staff are always professional and friendly…read more Opens early and closes late, which is what I need base on my unpredictable working hours! Love Chris and his team for great service! Their equipments are great, always seem to be taken care of. The small sauna and pool great to just relax after a full work out.

Truly a hidden gem, this gym is tucked inside a residential complex in the Lougheed area…read more Definitely a no-frills kind of gym, the equipment and decor isn't the newest and the bathrooms are kind of cramped, but they have mostly everything that you would need in a gym and they are undergoing renovations. My favourite aspects of this gym are the 4 squat racks and deadlift area which are still not too common. At my previous gym, I always found myself waiting for the one squat rack. Here, there isn't much of a wait. People seem friendly and put away their weights, there is free parking, membership is on par with chain-gyms, and there's a pool too. Also, the people coming here seem to be on a time-crunch and don't stall or look at their phones as much. They seem to know what they are doing so sharing equipment is much easier. For those used to the nicer-looking chain-gyms, the weights don't go up increments of 2.5lb if you're used to that. People who are not used to only using free-weights and want to use machines may find that F2K doesn't offer enough variety of gym machines, nor are they very new. The TVs are also limited, not sure if that's a pro or con to some people. Overall, this is a good gym. I hope not too many people come here and ovecrowd it. Also, sometimes they blast Adele on the speakers. I think good-taste is important in a gym, don't you?

Long time member. Gym is very spacious with lots of equipment. Also well maintained. All I can ask…read morefor.

My husband and I used to go to Goodlife Metrotown for more than a year. We had such a negative and…read morestressful experience when we requested to freeze the membership: 1. I was pregnant, and as it was a risky pregnancy, I asked to freeze my membership. The staff member on the phone was very helpful and informed me that they would call me BEFORE I would be charged, close to the end of the period of freeze. They didn't call me and I WAS CHARGED even though I was unable to practice any physical activity. I didn't receive any refund, even I saying that I could send them the doctor's note. 2. Then, with a newborn at home, I requested the freeze again in a different period, and 2 days later, I WAS CHARGED. This is unacceptable. It is no the customer problem how is the financial dynamic of the company. We didn't receive the refund! Finally, we requested to cancel the membership and also because we moved to Calgary. The staff member said that they need 30 days notice - what wasn't informed to us when we signed up. We said that we wanted to cancel right away and we also requested our refund for what we were charged on the 2nd time. The lady said that she would cancel it but the refund could not be made. At the end of the day, we basically paid the 30 days notice with the money that we should receive as a refund (for the 2nd inappropriate charge). We feel extremely harmed by this company, we feel that we were charged inappropriately. This is a company that cannot be trusted and that does not treat its customers honestly. If you want to avoid headaches, avoid GoodLife Fitness.

I've been a member here for a while, and for the price, I think this gym is fantastic. The facility…read moreis consistently clean, the front desk staff are always friendly and welcoming, and the personal trainers are knowledgeable, approachable, and happy to help when you have questions. There is a good variety of equipment, and while it can get busy during peak hours, I've rarely had to wait long to use what I need. When equipment does break, it seems to get repaired or replaced fairly quickly. It's important to remember that this is a budget-friendly commercial gym, so don't expect luxury amenities or a boutique fitness experience. That said, if you're looking for a clean, well-maintained gym with a positive atmosphere and great value for money, I would absolutely recommend it.

TARA is amazing. She checked in with me after a text feedback. Where I wasn't greeted or offered…read morehelp after trying for the first time to scan my app pass to get through the gate. I was having trouble finding where it was on the app. But they said good bye at least. She did check in. Made all the difference knowing a real person was behind the questionnaires and feedback surveys.

The good? Pretty empty, even during peak hours. This is likely due to all the bad I'll list below…read more The bad? Outdated equipment, a large amount of which is usually broken. Pretty unsanitary facility, the water tastes like there's mold in the lines, the front desk staff are usually pretty good, but anybody operating the rest of their customer service issues are rude, unhelpful, and ultimately just want to charge you for any fee they can. The price is very high for what you're getting. The classic gym that just wants you to sign a contract, and then bill you any and every chance they get. Their system repeatedly said my payment had declined (spoke with Visa, they had no part in this, and I am never even close to my limit, nor do I have this experience with the other dozen auto payments I have on my card). Repeatedly tried to resolve this with them, to no avail. To cancel? More fees, late charges, and additional membership payments due to their "policies". If you want to hit some barbell movements during peak hours, it's an alright gym. If you want a remotely positive experience, in absolutely any way, do NOT go to this gym.

Absolutely have to pinch every penny out of you citing the "contract". Put a deposit on a key fob…read moreand when I terminated my membership they said they wouldn't take the fob back citing covid. Charged me another annual fee as well. The place was dirty all the time.

I have been going to Shes Fit for 30+ years and I love it!it's of free weights, sun tanning room,…read morered light therapy room etc. Friendly and welcoming staff too. I would truly recommend becoming a member at this gym.

I was approached mid-workout by a manager (Jessica) on the gym floor, in front of other members, in…read morea way that made me feel publicly called out and extremely uncomfortable. Even if it was a misunderstanding, the approach was embarrassing enough that I no longer feel comfortable coming back to the gym. It's especially disappointing because the gym promotes supporting women, but the way I was treated and publicly embarrassed did not reflect that message. Because of this experience, I cancelled my membership at She's Fit Metrotown. I do want to acknowledge that the General Manager handled the situation professionally afterward and was respectful in listening - but unfortunately the public confrontation on the floor overshadowed what had otherwise been a very positive experience.