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    Pottery Barn

    Pottery Barn

    1.6(8 reviews)
    1.0 kmEtobicoke
    $$$$

    Shopped at Pottery Barn for the first time ever recently. We were looking to replace our aged…read moredining room set with something more modern. The website is great and we had a good idea of what we wanted, but still wanted to order in person. We made an appointment and met with Diana Brown. She was fabulous! She helped us choose the right pieces for our home. The only downside is that due to COVID-19 deliveries are delayed. Shortly after ordering the new dining set we decided to add a tv media console. Once again Pottery Barn had the right pieces for us. After diligently doing our research on the excellent website, we contacted Diana who walked us through and helped us build a unit to meet our needs. This time we were able to do it all over the phone. So very impressed with this store and the excellent service we have received. Will update once the furniture arrives!

    TERRIBLE CUSTOMER SERVICE!!! If I could give a 0 review I would. Ordered an adapted backpack for my…read moregodson's birthday. Was given an estimated pick up date of 18 days after I placed the order. I the day of estimated pick, they extended the pick up date to another 12days. No notice either. This is after they charge you $15 to pick it up from their store. When I called to ask why it was delayed and inquire on the delivery the agent was rude and dismissive. Never again shopping here again, online or in store.

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    Williams Sonoma - Storefront

    Williams Sonoma

    2.2(6 reviews)
    1.0 kmEtobicoke
    $$$

    The thought of moving soon is stressful. What to take, what to sell or give away, what to send to…read morethe landfill? Well, the search for new has begun and it happened today at this Sherway Gardens kitchen-wares and home furnishings store. It was not my choice but what does one do when walking Sherway and seeing your better half bee-line into this American retailer. Follow her, of course...(yes, I'm intelligent!) A staff member cheerfully greeted us and offered to answer our questions about any product, which she did. Terrific! Prices are high, product quality and service was excellent.

    This rating is for the customer service. I recently visited the Etobicoke location two days ago and…read morewas treated as if I were the Invisible Man! I made sure to get there when they opened, (this was in around 10 30am) I saw one other customer who was already being helped at the cash and there were two other associates that were available because I could hear their idle chit chat. I browsed around for about 10 minutes, found one item needed another I didn't see. Within the 10 minutes of browsing I also stood behind the customer who was being helped politely. All 3 sales women looked at me and looked away. They acknowledged I was there but it seemed they couldn't be bothered! Considering how empty the store was you'd think someone would have uttered "I'll be with you" or "may I help you?" Nope. When it became painfully clear I wasn't going anywhere and the first costumer was almost gone was when one of them reluctantly addressed my presence. This is not a cheap store, the money that is being spent deserves more than this shabby treatment! These women either need to retrain or get out!

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    Williams Sonoma - Storefront

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    Williams Sonoma - Williams Sonoma - home furnishings and kitchenware

    Williams Sonoma - home furnishings and kitchenware

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    Williams Sonoma - home furnishings and kitchenware

    Structube - homedecor - Updated August 2026

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