This entire thing is a scam! You have to go through 3 different numbers to get put on hold over and…read moreover. They are not organized and never send you your money back. A total scam, I am not sure how more people are not causing an uproar over this. It literally happens to everyone that purchases.

Do not use this 3rd party insurance with Volaris. They want to supposedly give a a gift card first…read more They ask for a credit card for shipping. If you say no, they do not transfer you to claims so you can cancel your flight. I suggest not even purchasing this insurance at all. It's money lost either way.