After a few years, they have proven to beyond a scam, but inept at a serious level. Seeing out trucks a few days apart, to deliver liker 2 gallons of gas at a hefty service fee. Now I just got a bill from them and they have not been here since spring. Then their rental policy, all of a sudden that is a new expensive bill. Never had it before. Find somewhere else. read more

We have been dealing with these guys for almost a year now ever since moving to Summer Lake. Customer service wait can be a little long sometimes but we are always lucky to speak with helpful reps. Also the gentleman that refills out propane is very nice and pleasant. read more

My mom called Tuesday to schedule with Suburban Propane for a tank fill up because on the meter was showing less than 10%. She was scheduled 2 days later on Thursday January 23rd 2025 and was told if she ran out before then to call back. She called back Thursday morning because she ran out over night provided she was scheduled for that day. No one showed up. She called back Friday morning and was told they would see what they could do and still no one has showed up. It has been below freezing here lately! This is her primary source of heat and she is 78 years old.I find it very inhumane! read more

We built out home 14 years ago. We were required to install and purchase a 500 gallon tank from Suburban propane and was told we get a neighborhood rate. I would say the first 3 years here we had very few issues with Suburban Propane. About 6 years ago we had to start calling about incorrect billing as our usage and top off numbers suddenly changed but we were not using any more propane . In fact we stopped using our gas logs, as we thought they may have an issue. We had them checked and no leaks were found with the fireplaces, lines or tank. For some reason we went from one 500 gallon fill up per your to 2. We had 3 events occur that should have reduced out bill. 1. Children left home decreasing the number long hot showers taking place, 2. We reduced our use of gas range because of eating out None of this had any effect on our usage. 3. We installed another heat pump for downstairs when the AC unit failed . Making the propane furnace an emergency backup and the heat pump primary heating source. 4. we don't use the fireplaces at all. Still nothing changed. We decided to come off the auto fill up plan and call when we need it. Our usage went back to what it was when we moved in. Odd. Fast forward to this past year. We filled up last February. at 25 percent remaining We called for a fill up on NOV 5th. We were told they would come out 1/10/204 . On the 10th at about 2 PM, I was headed to a Dr's appointment. I saw the propane truck one street up from mine less than 50 yards from our street. I thought "Great they are here". I return home. No bill or fill up report and the tank is now 21 percent. I called Thursday 1/11/2024 and tell them no one filled up our tank Wednesday as promised. They put me on hold and said they were sorry and that she had contacted the Driver and he would be out to fill it up that day 1/11/2024. I had another appointment in the afternoon and on my return about 2 miles from our neighborhood . I see the propane truck heading away from our area. Again I think "Great it's done." Wrong! My wife calls Friday 1/12/2024 to tell them they failed to come on the 1/10/2024 and 1/11/2024. The lady puts her on hold several times and says they can delivery it but it will be a 220 dollar fee. My wide argued which seems odd she would have to do that since they failed to deliver twice on a schedule they set. And they were already in the neighbor hood both days they failed to deliver. Anyway we refused to pay the fee and the lady said they would be out today 1/12/2024. Any one want to bet if they show up! We are supposed to get bad weather and its my speculation they squeeze what they can out of people as often as they can. Also this is not a BBB company and the negative reviews on BBB seem to match what we experienced even though the reviews are out of NJ. Pay close attention to these folks. I'm almost ready to cut ties with them and choose another provider read more

Suburban Propane

Trevis Kramer of Surburban Propane visited my home on October 27, 2023 to repair my fireplace. I am beyond pleased and impressed with his knowledge, professionalism, work ethic, and kindness. He was simply the BEST! read more

Garbage customer service. I have an account that is not on auto delivery specifically so I can request when I need to top off my tank. I get a delivery today out of the blue and a $700+ bill when I am specifically waiting for fuel prices to fall before I request a fill up. No call, message, email, or notification of any kind. I call customer service and their reasoning for the delivery is they need to do a winter top off for me and I have to accept delivery at least once per calendar year. Hello? It's JULY read more

You have the worse customer service- EVERY-TIME I tell you to call me either the night before or around 8 am of the day you are coming so I can unlock the gate. I put an order in on line and put in the notes for someone to call me night before or around 8 am the day of and then called to make sure they saw my note about my locked gate. Today I get call at 1 pm that driver is at my house . My gate is locked and I am not at home. You need to fire whoever is in charge of customer service and hire someone that can make a phone call. I would not use Surinam if I wasn't forced to do so! read more