Dr Richter is a gem. She loves my pets like her own and is willing to work with me on what's best…read morefor all my dogs and cats. I'm so lucky to have had her for the past twelve years.

We have taken our cats here for quite some time. Except for a one-time billing issue, we have…read morealways received caring and informational treatment of our babies. Although the location is somewhat inconvenient, the staff has been very loving and caring for our cats. We will continue to give them our business. But, bring a checkbook. They charge a fee to use cards, which I HATE.

I'll reiterate, that right from the start, your employee is not telling you the truth. See below,…read moreand read the edited reply to the owner: The woman with dark purple hair working in the bird room on 4/11 was very rude and off-putting. She needs to learn to speak respectfully, and not have an attitude or speak to someone with "I not going to say anything," and give an expression of 'you're irritating me.' Her whole demeanor was condescending and with 'I'm Queen of the Nile,' disposition. When someone says, "I think I made a friend," when talking about one of the birds who she permitted to step up into my hand and the bird let me stroke it behind its neck, you do not give a disgusted expression when questioned why she was giving that look, and you don't respond with, "I'm not going to say anything." Beyond rude. She needs a good talking too about customer service and how to talk to people more nicely. Edit:: First and foremost, I asked for permission. I didn't stick my hands unnounced in on my own free will concerning the conure enclosure. I asked, "Would it be okay if I tried--" Your employee said, "That's the only bird (conure) that will probably let you handle it." Her choice of words strongly implied that the other birds were unfriendly, which is not true of the Senegal. She did not explicitly state, "Do not touch any other birds," despite your sign. At this point, our employees had the authority to ask me to leave the bird room. Not only did she fail to do that, but she also permitted me to continue holding the bird. Your employee needs to improve her communication skills. As someone on the autism spectrum, I require specific, direct instructions to understand what is permitted. She did not provide that clarity. Her comment about the concur being the only bird likely to allow handling suggested to me that I might try interacting with another hookbill, with the caveat, "Don't be disappointed if you get the same results." This misunderstanding arose solely from her failure to communicate effectively. A simple statement such as, "I'm sorry, but only employees can handle any of the birds unless someone is very interested in adopting one," would have sufficed when I inquired about handling a conure. Her inability to communicate is not my responsibility--it's your employee's oversight and a failure to train your staff to engage with customers in a friendly and informative manner. Furthermore, she did not explicitly instruct me with the words, "Do not touch any other birds," despite your signage. If she claims she did, then I regret to say she is being disingenuous to protect herself, which is common behavior to avoid accountability. I have visited your establishment multiple times, and in the past, your employees had no issues with me handling your birds, regardless of what the signs stated. This inconsistency has led to my misunderstanding of your current policy. Your employee should have approached the situation in a much more welcoming and helpful manner. She didn't even bother to greet me when I arrived with my advocate, instead acting as if she detested her job and did not want to be there. About the sanitation station and the sink: I asked if there was anywhere I could sterilize my hands because birds are highly likely to carry salmonella. Your employee said you did not have anywhere for me to sterilize my hands, not even a mention of rubbing alcohol you pump from a dispenser, which is mind-boggling especially since you own a pet store. I'm sorry my wanting to prevent the risk of procuring the possibility of salmonella was such a problem and put you out so much that you dared to mention it. Your business and in the manner which you manage it and your staff are a joke.

These guys are amazing - very knowledgeable and take great care of their fish and birds (and…read morereptiles too!) The smaller birds have large open cages where safe to do so and the parakeets especially love being together. Theyve been great help in setting up our new planted aquarium. I highly recommend making the drive. It's a locally owned business also that's been around for about 50 years I think! We drive 45 min to get there. worth it!

I have been engaging in the services of the Westminster Animal Hospital for over 40 years, for my…read moredogs and cats. They are my to go to care for my furry family members. Our dear dogs and cats have long been treated with compassionate, skillful and knowledgeable service and care. Just this week, I came in my very elderly, failing feline to end his unavoidable suffering. The kindness, compassion and gentle, skillfulness made all the difference in the most difficult time,to my animal and human. I highly recommend the Westminster Veterinary in Westminster Vermont.

Westminster Animal Hospital has been the provider for both our dogs for their entire lives. The…read morestaff is always super pleasant toward us. They are kind and gentle with our doggos. They have adapted to the COVID pandemic by collecting pets from their parking area and returning them to you at your car in order to keep everyone safe. Their treatments have always been helpful to our pets and they give us tremendous peace of mind. They've also been super helpful in dealing with paperwork. On top of that, they are ethical enough to refer out to specialists when a pet needs one (our older dog has needed specialized canine dental care, so they referred us to a specialist for that. She also needed a surgery that another office had more modern equipment for and referred us out). They make these referrals even though it means someone else gets the money for procedures, which strikes me as showing how honest the folks at W.A.H. are. Top marks all around, would gladly recommend.

While we don't do it often, we've boarded our dog here for a week +/- a few days a few times over…read morethe past couple years. Our dog has never gotten sick or anything like that and looked great on pick up. He is not the easiest dog to work with, but they do a great job at taking care of him. Even when calling in from time to time to check on him, they never sound bothered and give great updates. They don't treat them as just animals that are being boarded and they seem to truly understand the significance that dogs hold to their owners.

Our red labradoodle has been visiting Complete Canine for several years. She always has a good…read moreexperience and I'm grateful for the careful grooming she receives.

I adopted a beautiful dachshund from them in 2012, Ollie was with me until he passed away at over…read more15 years old. This animal shelter is all about the animals. The people were super, the facility so clean, & the animals well taken care of, the adoption process was great. I would highly recommend them and hope they get the funds to continually keep this beautiful facility open.

My wife and I had this humane society neuter one of our dogs. They had the best price on the…read moreprocedure. I wish they opened a little bit earlier in the morning, but they were willing to keep our dog there until my wife got out of work and was able to pick him up. They are also very willing to help with lost animals.

I have never left a negative review for a veterinary hospital because I understand that most…read moreclinics are understaffed, managing emotionally charged situations, emergencies, rising costs, and significant burnout. That said, I feel obligated to share my experience. I initially brought my cat in for an examination and urine culture. The appointment took approximately three hours, which was surprising given the nature of the visit. I have experience working in shelters and veterinary settings, so I came prepared with detailed notes in an effort to make the appointment as efficient as possible. I was later told that extended wait times in exam rooms are not uncommon at this practice. I have nothing negative to say about Dr. Lindo. She was knowledgeable, collaborative, conversational, and open-minded. Based on my interaction with her alone, I would have been willing to return. Unfortunately, the remainder of my experience raised serious concerns. During the visit, a manager assisted in handling my special-needs cat. The handling was unnecessarily forceful, including scruffing and allowing him to struggle excessively. As someone familiar with handling practices, I found this troubling and inconsistent with low-stress and fear-free techniques. The most concerning issue involved my cat's urine culture. I paid approximately $700 for the visit, which included sending out the culture. I routinely request urine cultures because they identify the specific bacteria causing an infection and help ensure the correct antibiotic is chosen, reducing unnecessary antibiotic use and helping prevent resistance. In my experience, these results typically return within five days. More than three weeks have now passed, and I still have not received the results. Because of the delay, I ultimately had to start my cat on antibiotics without the benefit of the diagnostic testing I paid for. At this point, even if the results are eventually provided, their clinical usefulness has been significantly diminished by the passage of time. I have called multiple times seeking an update. On each occasion, I was told someone would call me back, yet I never received a return call. When I did speak with management, I found the communication unprofessional and concerning. I had originally planned to have my younger cat spayed at this hospital. However, given the handling concerns, lack of communication, and failure to provide the diagnostic results I paid for within an appropriate timeframe, I no longer feel comfortable entrusting my pets to their care.

I was thinking of not writing a review because this is the best-kept secret in the veterinary…read moreworld. To say I am impressed is far too short of our experience. Dr. Claire was top-notch. Not only does she has the experience to diagnose our family dog, but she also has the BEST "Dog Side Manner" I have ever experienced in a veterinary office. Dr. Clair's professionalism was like talking to a family member. She took the time to explain in detail our doggie's ailment. The intake staff was absolutely a member of the team. Best of all, our hats off to Raza. You will not find anyone better in any veterinary clinic that can fulfill his role and support "patients" and clients. Dr. Claire's group is really one of the best. Having come from Southern California, where veterinary clinics are large in numbers, we found a home for our Samantha under the care of Charlestown Animal Hospital.] The team really deserves more than a five-star rating!

They really understand dogs and take care to match them up for daycare play time. Love the photos…read morethey post on social media.

I board my dog Fenway here, and have brought him to daycare a few times as well. They have always…read moretaken great care of him. The workers are friendly and I can tell my dog does really likes it here. I have had bad experiences at several other facilities, so it is nice to have finally found a place I can trust. I feel like they like and care about my dog which is important to me because he is ADORABLE. Thanks Woodlawn for taking great care of my baby.

Best boarding place around. Heidi and the team at WOOF while you walk are the best. The care and…read morelove shown to my puppy is amazing. Keep up the good work. Scout says woof woof

Owners are extremely rude and unprofessional. DO NOT GO HERE! Your pups will not be in good hands.read more