Had 4 Windows and 2 French Doors fitted in 2021. In early 2023, the locking system in one window…read moreinexplicably failed. It took 5 calls over 2 weeks before NEO finally accepted liability and sent out a repair team. Less than 3 months later a second locking system has failed in the open position. I cannot close the window securely rendering my home contents insurance null and void. Have called NEO 3 times but each time the become more rude and abrasive suggesting it's not their problem! They have refused to acknowledge my e-mails until I chase them up with more phone calls; they have refused to commit to a repair timescale - actually saying 'I'm not going to commit to a timescale as you will hold me to it' Yes - seriously!!! When I asked for a part number to order a part in myself - they had no idea as they clearly have ignored the detailed information and photographs I have given them. 'If we have to order a part in we will' - so clearly they haven't even checked. Appalling after-sales service; noting that I had 2 neighbours use them on my recommendation and they haven't so much as acknowledged that and clearly are only interested in new business. Do not give them a penny. Appalling.

Neoglaze contacted me when i had put a search for quotes.Sid came soon after and gave me the first…read moreof several quotes.I was very impressed by neoglaze demonstration window and the information from Sid.I received a very competitive quote from Jack same day over the phone with Sid present.I decided to go ahead with neoglaze due not only to the amazing price but also the quality of the product and presentation by Sid.My windows were then installed as requested by me on a date agreed a few weeks later after a visit to measure up properly.There was consistent contact by Jack before throughout and after installation to ensure i was happy with their service.The installers Taj and Mo were polite worked so hard protected flooring and cleaned all debris old windiws and mess. i am more than happy to fully recommend Neoglaze who provided me with an amazing price flexible payment plan based on trust and fantastic quality windows Jack went above and beyond to ensure i was happy thank you so much.

They came out and completed the work early. The quality of the work was excellent and the price was…read more very reasonable. I would highly recommend them.

Had some emergency repairs done in the most professional manner in a stressful time.Very responsive…read moreand reliable crew.All new quality materials.

Outstanding work,they only use the best materials,very reliable local roofers in Coventry.Highly…read morerecommend.