Be very careful! I am a retired Internist. Was seen as a new patient, by an internist for 20 minutes, had a cursory exam, then was billed twice! Medicare paid for the new patient visit, then Summit billed for a wellness visit ($236) the same day, which Medicare would not pay for. Spoke to billing that said since I had chronic illnesses, they could bill for both. FRAUD! Unfortunately, Medicare would not go after these thieves, because Medicare was not billed for the wellness visit (which never occurred). read more

I had a CT Calcium Scoring test done at Summit Health on 1 Diamond Hill Rd in BH 2 weeks ago. The technician and the equipment were fine, but to get a final report continues to be a bureaucratic nightmare. I have been calling several departments, but no one can help me. Their patient portal is totally useless, just like the people at the other end of the phone line. read more

tried to make an appointment for my son who had been sick for 2 days. Told to walk in at 8am for a sick visit. I then was greeted by a rude front office telling me he couldn't be seen until 10:45 AM. Understaffed and not a great experience. Go somewhere else. read more

don't trust them with anything. I scheduled the annual health exam which is covered by my insurance by calling my PCP, and they scheduled me with an out-of-network doctor without informing me, and charging me now over $300 I have to pay out of pocket. No willingness to cover their errors. Fraudulent and should not be allowed to do business read more

I've been billed for my annual physical exam as a regular visit - and separately, for bloodwork done in preparation for that exam. Wasted hours arguing that it was not submitted to the insurance correctly, no use. Someone should finally sue them. read more

NO CONSIDERATION FOR PATIENTS. The Rye, NY location for pregnancy care is an embarrasment to health care. 2 hour wait times just to be told, we don't have anyone to see you for a 3rd trimester ultrasound and checkup. Additionally, staff behind the desk talking negatively about patients calling the "weird", "we don't want to see her". This follows the narrative of healthcare no longer fulfilling their duties, only concerned with profit. If I could give it a zero star, I would have. Please look elsewhere for your pregnancy care needs. read more

Summit Health blows. They merged with Walgreens and now when you cal you have to talk to some Brazilian person one thousand million miles away who's utterly clueless about what to tell you (after you provide them sensitive health information) because the ghouls at Summit. Literally I hope the absolute worst for these CEOs and execs. You are awful people who don't care about people's health. No one can get appointments or get answers and all the doctors are super booked. You can't ever stick with the same doctor. F*** Summit Health. read more

Their "Patient Relations" Department is awful. The supervisor, Jessica, actually instructs her reps to hang up on customers. Jessica and her rep Sheena, are incredibly rude, unprofessional, and quite frankly, patients deserve respect also. They will take your business and your money, but don't expect any guidance, clarification, or answers. read more

Summit Health touts their patient portal as a very convenient way to make appointments. Don't bother. The patient portal sucks. I just tried to make an appointment. I entered the specialty, as required. When I tried to enter my doctor's name (as required) the website would not display a drop-down menu with the doctors' names. And, you cannot type in your doctor's name. As a result, the website would not allow an appointment to be made. The alternative, calling to make an appointment is also frustrating. You are lucky if you don't have to waste at least 5 to 10 minutes before someone answers the phone and then connects you to someone who can actually make an appointment. Maybe Summit Health just doesn't have the technology to properly operate a patient portal. Maybe they just don't care. I don't know. One more thing, the patient portal does not allow any messages to be sent to a "customer service" department. read more

This place is a joke. I went in for a throat culture. A week later they called to let me know that the culture had been canceled at the lab and asked me to come in again. So I had to go in again, and I double checked with the front desk and they confirmed me I was not going to be charged twice. And of course I got a bill! Ridiculous. A scam. read more

need to wait six months to see a doctor for a reschedule appointment, not once but multiple time time to look outside the plan

This company is not in the health business but rather in the business of making money by scamming their patients and mistreating their doctors. They restrict your time with your doctor, requiring the assistant to constantly knock on the door to remind her that she is spending too much time with you. Many of the best doctors I know have left because they aren't allowed to be the good doctors that they want to be. They also send you bills for additional payments after you have already paid their bill - probably because they couldn't gauge the insurance company to pay the amount they want. I'm done with this company. Will return to doctors in private practice because they want to be free to give their patients the care they need. read more

Run as far away as you can, if you have any billing issues that you actually want to speak to someone on and get resolution. Big company with no sense of patient experience from administrative perspective. Good doctors don't make up for the low budget outsourced administration that should be case study, in the I don't give a xyz company. Administratively, its enough to get ulcers. If you like the old style DMV service, this is the place for you. They will run you through what feels like ghost companies Plenty of other networks that actually don't make you run through gauntlets to just get records or appointments with the actual offices. Run fast and far or plan to lawyer up. read more

Billing practices are questionable as I get e-mails asking for addtional money with no explanation. (No paper bills). I refuse to open the attached as I feel its a scam. Past history with Summit Health I have had issues with billing. I am always correct as they bill the wrong insurance or claim they never recieved payment. Be careful with Summit Health as they double bill. read more

I've been waiting three weeks to get a call to set an appointment for an epidural, ordered by Dr. Mendoza. This is unacc

Guess what these lowlife fraudsters have abolished? CALLING your doctor's office! You know what happens when you call? They answer in the PHILIPPINES--and the people who answer don't even have the NUMBER of your doctor's office! This is the worst medical service on planet Earth. read more

Mixing up bills with other patients; adding on to bills by adding procedures/services that were never performed; mis coding procedures and then insurance won't cover a standard procedure; not have the orders in for bloodwork when appointment is due; not really listening to the problems, because they can only handle ONE issue at a time - 'cause the body is not connected? (who hired these doctors?!?!). My favorite is: finding a specialist, because referral, having an appointment, being a bit ridiculed by the specialist, but then the specialist quits and you can't make a follow up appointment. Back to square one. That's just the tip of the iceberg of the Summit Health rollercoaster. Don't get on. At all. Ever. read more

I recently broke my ankle and sought all my care at Summit Health. Everyone involved in my recovery has been outstanding in every way: my surgeon, Dr. Stephanie Adam, the physician assistant, Xenophon Spiros (Steve), and my physical therapist, Justine Klein. With their expert and attentive care, I am recovering very well and returning to my normal daily activities. I highly recommend this wonderful team and could not be more grateful to them. Many thanks to all three professionals and to Summit Health. Nancy Goldfeder read more

Although we haven't had a negative experience with the doctors, customer service is horrendous! It's nearly impossible to reach a live person and when you do they are not prepared to handle your questions. The new model of health care seems to be to send you for plenty of tests, tell u to come back in 3-4 months and if you're really sick go to our urgent care in Berkeley Heights. read more

Pretty nice facility, clean, professional staff. I'd return and recommend this location to others.

Cannot get an appointment. Horrible company. Since it's been sold to Walgreens there is no customer service, Doctors don't seem to care much anymore. read more

When I called to make an appointment for surgery on my finger, the representative asked me if my finger was in my hands or on my feet. Doesn't instill too much confidence in the medical practice. read more

Summit Health is interested in making money, not providing healthcare. When you outsource customer Services to offshore countries what you get is POOR services. You get grilled with patient identifier information. The doctors are great, the organization - horrible. Expressing an honest review would require vulgarities, so ill stop here. To the CEO of Summit - Do your job or step down!! read more

I've been using Summit Health and several of their orthopedic specialists and pain management doctors for almost six months. It's been quite a journey but I am 10x than when I first began my treatment plan. Highly recommend Dr Freed, Dr Garberina and Dr Reyes. Also my PT guy Dan is amazing. read more

Horrible, money grubbing entity. STAY AWAY FROM SUMMIT. If you go, you have to ask if anything is not part of the general exam or they will charge you for whatever they can. An annual skin review turned into a surprise additional $500 charge. (Which was free previously and free at another doctor's office). Dealing with the billing department is horrifying - they literally said they would go back to the procedure from before and add additional billing when I said the Dr. didn't charge for the same exam two years before. Outlandish and unbelievably rude. Avoid at all costs! read more

The Urgent Care Center located at this Summit Medical Group is a very reliable place to get fast and efficient medical treatment. In the event of most minor alignments or injuries or even in the situations where you don't really feel like heading over to the larger Hospitals where you're only gonna have to wait seemingly forever, then you might as well head to this Urgent Care Center. They'll stitch you up and have you back in action in no time flat. Well, ok it was more like an hour and a half, but you get what I'm saying. It's Quick in comparison to the big scale Hospitals. Plus I found The Medical Professionals here to be very helpful and pleasant to deal with. read more

Summit Health - Medical Centers Near Me - Berkeley Heights, New Jersey

See all

It's below 1. This has nothing to do with the healthcare . Unnacceptable doctors approach to their patients. You are free to ask questions on your portal but questions are not answered. Summit Health is a money making big Corporation . Sick people are only a conveniant tool to become rich. read more

Unfair billing practices. Double Billing. Balance Billing. Poor staffers with bad attitudes. Terrible ability to make timely appointments.

This practice has no respect for your time. They will call you to reschedule your appointment two hours earlier and then make you sit there for three and be seen later than your originally scheduled appointment. Or you'll show up for an appointment to find the doctor has already gone home and not even an apology from the front desk. I saw one patient get so angry he just got up and left. I'm writing this while waiting for an appointment that's already 90 minutes behind schedule. This will be the very last time I come here. read more

The worst customer service. You call to talk to a robot and give them all the information only to have someone who bareñy speaks english ask ypu the same question. Muchore efficient speaking with someone directly from the office. read more

Since WestMed became part of Summit Health service has utterly deteriorated. The automated phone system is unhelpful. You go in circles. It's all devised to keep customers from getting help with anything except making new appointments. Many fine doctors have left. I'm told this is because of pressure to see as many patients as quickly as possible. read more

Dr Rizkala made an appointment for me in Old Bridge and I live in Red Bank. He could have seen me in Holmdel. My medical transport had me in Old Bridge 15 minutes prior to my appointment. Rizkala put me in an office for an hour and as I was waiting in that office I could see my medical transport show up to pick me up...I had to leave because the medical transport wont wait on an irresponsible Dr, like Rizkala. I received no apology for wasting my time, no follow up call to reschedule. His receptionists are straight up arseholes, so this jerk off Dr. Rizkala is probably doing me a favor with his horrendous medical treatment read more

Took them four days to get back to me after I asked them what was my out-of-pocket cost going to be on a colonoscopy. When they finally call me they tell me I need to call some other number to even find out ! Call for an appointment in early November couldnt even get me in before the end of the year !! Dr Gellman your staff is lame and provide terrible customer service !! read more

This review is for Dr. Amanda Borrelli and her amazing staff. I have seen Dr. Borrelli at her Warren office and could not be more pleased. I have been seeing Dr. Borrelli for roughly 6 months. She has been able to properly diagnose and treat my lymphodema without asking me where I went to medical school or insulting me. Dr. Borrelli actually listens to her patients and it does not go unnoticed. I am pleased to have Dr. Borrelli treat me. It has been a long journey and glad to see that the light at the end of the tunnel is a light named Dr. Amanda Borrelli. I appreciate her and her staff more than I can put into words. read more

Walgreens buys Summit and it's a disaster for patients and employees as medical results in tests never are communicated to patients. I've been a patient for years and this is a total collapse of service,. avoid them at all costs at this time! read more

So, I use to think that Summit Medical Group was the best facility back when I started going there about 20 years ago. Now that its Summit Health the service is sub par. I called this morning to schedule blood work and I was hung up on twice and the next two times I was transferred to a survey on the help I received. Called back a fifth time and they wanted to put me through to the customer relations department. But they were busy and couldn't take my call. I really need to find a better place. read more

The one star is for the Dr and on PA I saw who deserve 5 stars. If you join this group, you will not get phone calls answered, you will not get call backs, you will not be able to leave a message in voice mail. Summit Health has forgotten a very real principal of Health Care-if you can't be bothered to answer a phone or return a call without undue stress, you are creating more health issues. I will be leaving this company as I keep getting messages saying my XXX Test is positive! I mean WTF!!! Full story: Wednesday I get a call and voicemail saying I have a 'negative test' please call back Thursday-call back, stay on hold 15 minutes, decide to 'Press 1 to leave a message'. No such luck, disconnected Call back, on hold for 50 minutes, finally get someone, tell them I left a voice Mail. Honest to god, this is her answer 'oh, I didn't know we have voice Mail'. Then she puts me on hold for 10 minutes, gets back on the line and says I have to find your records. Nope, nope nope. I write to Summit Health Care Relations (or some other BS email name) They call back from a blind number, leave a message saying how important I am as a patient, yada yada yada, call this number I call back within 5 minutes, have to leave a message, and ...crickets I don't care how good the Dr at Summit Health may be, I will never use them again read more

If you don't like surprise bills, don't go to Summit Health. Twice I had appointments there (in different departments), paid the bill, and was billed literally years later for a substantial additional amount. I will be looking elsewhere than this unscrupulous, money-grubbing operation for my healthcare. read more

Wife and I recently went to Summit health for the first time for an annual physical check up. We received multiple payment requests that adds up to over $400. Their billing departments is arrogant and useless, apparently they don't know how to submit claims properly but expect customer to handle their billing issues. The rep on the call said he can't explain me what the issue is but he expected to get paid. My insurance company was on the call and told them the coding they submitted is incorrect and the rep refused to listen. Avoid this place at all costs. read more

First they never answer the phone.... If you leave a message..they don't call you back... they depend on a horrible automated phone system... the only people who answer the phone are the people scheduling appointments. Terrible service.... read more