I do NOT recommend this company for HVAC Services. We have lived in our home 3 years and had no issues with any of our furnaces or A/C units, but I called Summit to do some general maintenance on them as they are older units. They sent an employee (Will) that charged me over $4k to service and clean our units, as well as adding hard starts to each one, and he told me we should be good for another few years. One week later, we had a rattling noise in our vent, two weeks later, one system froze up, three weeks later a compressor coil was leaking. When I called them back for service, a new technician named Sky showed up and told me the other employee that had come out was no longer with the company, and he shouldn't have charged me to maintain the units as they were too old and that Summit would make this right and credit back the money spent. He told me my units needed refrigerant but since that would cost $1,000/lb I'd be better off installing new units (NOTE: I had 3 other companies come out and they charge $150-175/lb). Later that day, they sent out their sales lead (Jacob Kirby) and he told me I needed to replace all 4 units at our home. It turns out, the only way they were "making it right" was to apply the $4k credit if I agreed to pay $85k to replace all 4 units (only 1 was not working). When I called Jacob to let him know that was unacceptable, he punted and said his manager Bill would call end of day. No call. I followed up three times over email, no call. I finally emailed Jacob to tell him know he'd lost a customer, at which point a Project Manager named Jeremy Leach left me a voicemail explaining that all the techs they sent were young and inexperienced. I decided it wasn't worth my time or energy to deal with them anymore. I had already received three other quotes from competitors on like-for-like models (same brand), and Summit was over 20% more expensive than everyone else. Even with the $4k "credit" and being a member, I'd still be spending way more by working with them. They are overpriced, have inexperienced technicians, and their management is terrible at customer communication. read more

Either these guys are totally unprofessional or they tried to scam me but they basically told me my compressor died and I'm better off replacing the whole unit which they quoted at $5000 and then raised to $6000 the next day (though nothing had changed since the first quote). I ended up calling another company that came and fixed the AC for $350 and it's running great ever since. Update: I got the reply from the Summit Cooling GM (below) and a phone call as well. I do believe after the call that this was an unfortunate case of mis-diagnosis and I'm happy that Summit takes feedback seriously and appreciate the GM taking the time to personally address this issue. read more

Furnace went on the fritz last week and Shane came out to fix it. While he was here, he also mentioned their service plan. So, today I had my tankless hot water heater de-scaled by Brian. Both guys were super friendly, knowledgeable, and had a great energy in my home. Thank you Summit! read more

Tech came out and was professional. The response time was good and on time. The evaluation that was done identified what I knew to be the problem. Due to heavy pressure to upsale additional membership and service that weren't needed or asked for, I got competitive quotes that all came at a better price. read more

I found this company quite by chance; just looking for a/c that was close to Roxborough, and actually answered the phone on Saturday/Sunday. Anyway, the service has been stellar (professional and knowledgeable each time). Today I'm finally getting off my lazy patootie to write my full-throated recommendation. This Summit company is exactly what a small business should be! Jeremy came by first, and pointed out what had been done wrong, but now Sky and Tyler our our heroes! They've both worked on our basement remodel. My husband I totally trust those two men; we know they don't "try to upsell" as so many AVAC companies do. Thank you so muchSky and Tyler- Susan and Tim Moore read more

Great experience working with Summit. They were very knowledgeable, well organized and professional. I told my wife I forgot what "good" customer service looked like until I worked with Summit. Summit helped us fix a gas leak, install a new furnace and replace our water heater. Sky (our service manager) did a great job explaining the work and our options for what would be best for our house. Highly recommend! read more

In 2019 Summit installed a new furnace, air conditioner and tankless water heater in my home, at a cost of $18,600. The installation was fraught with problems, including the wrong furnace being installed, the exhaust pipe for the water heater installed in a position that could cause the pipe to freeze in cold weather (potentially causing carbon monoxide to back up into the house), and the furnace intake vent installed in a way that made the furnace work harder than necessary to pull in outside air (the last problem caught by the county inspector). For my trouble, Summit offered me $100 refund on the installation. Instead I negotiated free maintenance for the life of the appliances. Fast forward to September 2023. After a Summit technician flushed the water heater I had no hot water. It turns out he forgot to turn the gas back on. That technician also insisted that flushing the water heater was not included in the negotiated free service and charged me $247, despite my showing him a letter from Summit confirming the agreement. When I spoke to supervisor J.T., he promised a refund. It's now been 3 1/2 months with no refund, despite leaving messages with Summit's receptionist and answering service specifically asking that J.T. contact me. read more

We have had the best luck with this company. Previously replaced our furnace and A/C unit with them. This time we opted for a new hot water heater, before the old one failed. Jason and Nate were on time, courteous, very tidy, and done in under 2 hours. They have great maintenance/service plans, too. They may not be the cheapest, but their service speaks for itself. read more

Just had Summit Heating & A/C out to repair our noisy furnace. Scheduling was fast & easy. Joe the Technician provided excellent service. He diagnosed and fixed the problem very quickly. Joe also took the time to talk with me regarding furnace operations & maintenance - very educational. Great value! Will definitely keep Summit in our go-to list for future HVAC work. Call Summit - you won't be disappointed. read more

From the estimate experience to the final install, Summit has exceeded my expectations in customer service with thorough estimates up front and problem solving a hard to get to area for the new furnace installation. Sam provided detailed options for consideration and described in each estimate the advantages and disadvantages for comparison. As a single female homeowner, I appreciate the straight talk he provided without the pressure to commit. The install team of Frank and Vince had to cut the old furnace in half in order to remove it from the basement hatch in the floor by my kitchen. This meant that we had to figure out a way to get the new furnace into the basement space, through the same floor hatch opening. All possibilities were discussed until we came up with a modification plan to cut through the floor to expand the existing opening and reframe it later in order to accommodate the new furnace dimensions. The electrical hook up team of Hector and Mike were kind and patient while modifications were made. Hector even used the time to kindly correct two minor issues that he noted could be a problem, even though they weren't directly related to the install connection. Overall I am pleased with my new furnace, though I was left with the challenge to reframe the now larger opening in my floor. Understanding that the install took more time than planned for a clean up that day, Frank and Vince returned on a following day to finish the job clean up. Keep smiling Summit gentlemen - it helps to keep the customer happy through the unforeseen and challenging moments that arise with a 120 yo old home! Btw, this would have been a five star review if I did not have to spend the following day purchasing materials and reconstructing the opening that had to be cut away for the new furnace install. Fifty dollars and a half day of my time and a sufficient repair was made, this time with lag screws - just in case. read more

I called when they missed their scheduled appointment. The lady that finally answered asked for all the details and said she would contact the technician. I never heard back at all so I had Done! plumbing fix it the next day. I rate them negative one star based on this experience. GO ELSEWHERE. read more

Had a contract with them for a heat pump system and prepared quite some things I had to do for the agreed upon installation date. I also took a day off for the installation day. They didn't show and did not bother to call me until an hour into the appointment telling me that they did not get the equipment. I just got a "sorry" which you could tell from the snippy voice of the lady was not meant at all. Extremely bad people - I would stay away from that company! read more

We had been having problems with our furnace and called our "usual" company for an estimate. After finding out it will cost $1,100 to fix, we decided to get a second opinion. I found Summit on Yelp, read their reviews and decided to call them. Someone came out the very next morning and diagnosed the problem and it only cost $240 to fix. Our furnace is now running smoothly and I'm glad we chose to get a second opinion. Thank you Craig at Summit for your help! read more

They've got good reviews so I'm not sure what happened. The rep that came to give us a quote to add an A/C to our current forced air furnace system told us that our ducting was severely undersized and that he couldn't quote it. He instead quoted us a new heat pump system at over $26k! I looked up the design standards of ducting for a forced air system and roughly determined he was wrong - since then we've had our ac installed by another contractor and it works great. Please get multiple quotes for any work needed! read more

Unfortunately, we did not have a good experience with Summit. Noticing there was a lot of cottonwood built up on my AC unit, I called Summit to ask how much to clean it. I was told $99.95 flat rate. When the person came here, they took it apart, cleaned it and then charged me $285. It was $100 to open and examine it. And $185 to clean it. That's not what I was told on the phone. The technician was excellent and friendly. I also used Summit plumbing. The plumber was also good, but all the prices were very high. I've since spoken to two local plumbers and was told the same thing. The work was good, but the prices were on the high side. Feeling unsatisfied, I didn't want to just leave a negative review. So first I wrote them an email to give them a chance to respond. I got an email right back saying: I have forwarded your email to our GM and someone will get back to you. I'm still waiting. Edit: The Business Manager's response is either not telling the truth or he's calling the wrong number. I have received zero responses to my complaint. They were successful in getting in touch with me up until now. read more

Had Jeremy out to quote an AC/furnace replacement. Selected Summit over two other companies. Jack and Sky did the demo and install with help from Apollo. Eloy did the electrical work. Fantastic teamwork and great result. We love our AC, and the team did extremely good work. No complaints at all. They left the worksite clean, and treated out home with respect. They were prompt, hardworking and very professional. I will select Summit for future work. read more

March 18, 2024 Aurora CO I had delayed (for a couple of years) trying to find someone to place a dehumidifier in my subfloor. Under my house, there is an 18"-30" subfloor with the floor being made of dirt. When it snows/melts, or rains, the dirt gets very muddy. We have a couple of fans down there to try and make it drier, but they just aren't enough for how wet it gets. (Even had Rod Martin Complete Basement Systems install a sump pump to help, but it's not enough.) Someone was down there in November and said that some of our weight bearing metal supports are rusting. I knew I couldn't wait any longer to do something, so I spent a couple of days reading all the reviews on Yelp. So I called Summit Heating and A/C, and Jeremiah quickly came to my house to see the problem with his own eyes. After he belly-crawled around in the muddy and cold crawl space, he climbed back out the little hole (in a closet), and we sat at the kitchen table for an hour going over options, and he called his supplier to make sure he could get what I wanted. I agreed to his bid, and 1 week later, his crew showed up on time to do the work. The work I had them do was to install a dehumidifier into the subfloor and plumb it into the sump pump that pumps the water out to the yard; to flush my 75 gallon hot water heater, I had them install a whole-house surge protector, and I asked them to fix a leaky toilet. Cody and Jack came at the time I told them to come (after I took a child to school), and got right to work by 8:45am. They worked on everything all day, and went above and beyond. The "Sears" guy has told me for years that I shouldn't have him change the rusty pipes from leaky water on top of my hot water heater. But now they've been like that for maybe 10 years, and they are pretty bad. So Jack removed both of them and replaced them with brand new fittings. One of them was so corroded that it snapped in 2, or somehow broke easily as he was removing it! And then after he got the water back on, I wanted to make sure it was heating, so I went to a tub to turn on water, and the handle came off in my hand! Jack kindly went out to his truck and found the right screw driver, and replaced it for me. (I wasn't charged any additional for these 2 kindnesses!) While both Cody and Jack were in the subfloor, and got their paper overalls COVERED in mud, Cody was really down there the longest, making it so the dehumidifier would drain properly into the sump pump pipe. (He was down there with about 18" - 2' clearance for 5 hours or more! ) I had a million questions, and both Cody and Jack patiently explained everything to me, like where the control dial is, how to turn it off, how to change the filter. Cody pulled up the correct filter on Amazon and let me take a picture of it with my cell phone. Both guys (all 3 in fact) took lots of pictures they shared with me, to show me everything that was going on, and how they plumbed it and stuff. Forgot to mention that Mike the Summit electrician arrived at 10am and installed the the whole house surge protector for me in short order. Then he explained how he had to move certain electrical parts to lower parts, because the surge protector has to be at the top. He used his label maker to make sure I knew what went to what, after he made the changes. Cody and Jack also used their label maker to type up what size filter to buy, and what was where. I loved that, because I am a big user of my label maker too! Jeremiah was available to me all day by phone, and Cody and Jack kept the phones hot with updates to him. Just as Cody and Jack were finishing up at 4:15pm, Jeremiah came on site to look at all the work that was completed, and to make sure I was satisified. He said that he would contact the secretary and let her know that in 3 weeks, he will schedule to come back to see how dry it is down there, and if we can reduce the dehumidifier from 80 to 70 or so. (or less.) By then it should have dried up the standing water that is pooled down there. And oh, I won't be charged for them coming back to check on things! They will also let me know at that time, how frequently I'll need to change the filters. They placed the dehumidifier to where I can reach the filters and dial just by sitting on the edge of the hole to the subfloor, so I don't have to crawl around in the mud/dirt. Was super impressed by everyone's knowledge, (all 4: Jeremiah, Jack, Cody, and Mike the electrician.) I think Jeremiah and Jack have both been doing plumbing and hvac for 25 years or so, apiece, so I felt confident that they knew what they were doing! All were very nice to work with, and I look forward to having them come again. They were awesome at answering my questions (that must have taken at least an hour or more of their day!), not to mention fixing other things that came up that I wasn't even charged for! Thanks guys, for making this as easy and seamless as possible to finally get this done!! Sincerely, D. read more

Had used summit several years ago no problems. Called them again and left message with service. Afternoon comes no call back. Turns out they no.longer service modular homes. I am in a senior retirement community. Rather than call me back and letting me know to find another company they ghosted me leaving me in the heat. So sad and depressing no one cares about us seniors read more

Updating my review from 1.5 years ago after a great service experience. We used Summit to replace our HVAC and water heater in December of 2022 when we were living out of state/had tenants in our home. Roughly 1.5 years later, we moved back into the home where they installed and were not satisfied with the placement of the vent pipe for the tankless water heater. The Summit team was outstanding. They were empathetic to our situation, rectified the situation at no cost/no questions asked. Sky, the gentleman who completed the work, was a true professional - great communication, mindful of our home. Very happy with the service and Summit's commitment to getting it right. Highly recommend. read more

Called these guys to do maintenance on our furnace and a/c. They did a great job and told me how to save money on the maintenance in the future. They came again early in the morning next day to repair an a/c issue, so we wouldn't be so hot. The repairman was very knowledgeable and personable. I'll hire them again. read more

I can't recommend staying away from this company enough. It started fine at first, my initial diagnostic was thorough, although my service technician tried to upsell me the entire time--in his mind, every single potential issue was because my system was too cheap, not powerful enough, or not high-end enough and all of those issues would certainly, obviously, of course, be fixed by paying Summit to install an entire new HVAC system even though my house, and system is only 5 years old (he also told me his boss recently told him to start charging customers more, which surely makes any homeowner feel like they're working with a fine, upstanding company). The bigger issues appeared after they performed work on my system. The work entailed adjusting some duct work, and, of course, they sent a service technician (why not right? why do anything right? who cares!) instead of having an installer to do it--which, to his credit, the service technician mentioned again and again, pointing out that he didn't really know what he was doing. And he didn't. The work was shoddy all the way around--installing a 20x20 return register over a hole that's only 6x6 which looks, in a word, insane--suddenly deciding to change the duct work from what we agreed upon without telling us until after he already finished, and generally, poorly sealing the new duct work and leaving blood on our walls. On, and to top it all off the fixes didn't change what Summit promised they would change. At all. So, I basically paid $1500 for someone to cut a hole in my wall and mess up my ducts. I raised these concerns to Summit (much more politely than this), and was told the owner would follow up with me. He never did, and still hasn't, and Summit never answered a single response from me from that point forward. I literally got one "you bet, we'll make this right" response and then was immediately ghosted. It has now been 2 months and I still haven't heard a peep. Truly an insane lack of customer service, I have no idea how these people are still in business. read more

Five star service! Summit was very professional when I scheduled over the phone, let me know what to expect, and when my technician Brian showed up, he was very efficient and did a great job. Summit gave me a 2 hour window for my service technician's arrival when I scheduled, which is much better than the 4 hour window I have experienced at other places. Brian gave me a courtesy call when he was on his way to my place and let me know what time to expect him. When Brian arrived, he was friendly, educated me on what to expect and what services he would recommend in the future, and finished up much earlier than I expected him to. The whole process took under 2 hours. I would definitely recommend Summit! As a plus, if you commit to yearly maintenance for a minimum of 3 years, you get a 40% discount on your future yearly maintenance services! read more

Jake came out to do an A/C tuneup and was exceptional. While everything was working fine in my opinion, I decided to do a late season tuneup. I was worried about a potential hole in a pipe/hose; I hadn't had a tuneup since I moved in 3 years; and the unit is probably 20-30 years old. Jake reassured me that there was no hole and that there were no problems with the unit except for some low readings and the fact that the capacitor was old and will fail at some point. He spent a lot of time educating me on how and why to properly heat and cool my home. After doing an extensive search to try to figure out what company to call for the A/C tuneup, I consider myself fortunate that I decided to call Summit over 5 other companies. And the price was just right. I will be a forever customer. Thanks, Jake. read more

We had Summit Heating & AC install an AC in our home last week and we are so. damn. happy. with the job they did. To start off, we worked with Jeremy to find the fit that was right for us. He was very patient with us as we had a lot of back and forth and questions as to what would be the best route for our home. Despite the demand for their services, they were quick to get us scheduled and even moved up on install date which we are so grateful for. They got it installed and set up within the day. Amado was our tech and he was super professional and communicative throughout the whole process. He even helped us identify an unrelated issue with our dryer vent terminating in a crawl space rather than outside which we can now fix and will save us a lot of potential headaches in the future. They cleaned up after themselves and once they were done it was like they weren't even there, totally spotless. We are very happy with the work that was done and we are loving our new AC! Bring on that summer heat! read more

We had our furnace motor go out on the weekend, and they came over and fixed the program. They were super helpful, prompt, and professional. We were very happy with their service. read more

#ThankYouThursday Those who know me would probably guess that my spirit animal is a housecat. Yes, I do love afternoon naps and the warm sunshine, however there's an animal out there that I identify with even more: Japanese snow monkeys. You know, the ones in nature videos that spent all day lounging in natural hot springs? That's me. I love hot showers, hot tubs, a piping hot bath. Where am I going with this, you ask? Summit Heating & A/C just replaced our hot water heater at home. COVID has taken many things away from us, but not my long, hot showers. The hot water heater that we had upon move-in was from the 1980's? It was a little rusty on the outside and would sometimes poop out if someone (cough, probably me) spent more than 10-15 minutes under the hot water. Even if my husband prefers cold showers (really though?), it's not a good sign. Summit has serviced our HVAC before, so we trusted them to come back and replace the water heater. It took a few hours for them to take out the original, replace with the new, then haul away the leftovers. Thank you, Summit, for making my showers even hotter! read more

We needed some work on our furnace because we are selling our house and need to get it all fixed up. Jason is an excellent technician and really goes above and beyond with his service. He teaches you about what needs fixing and why, which I really appreciate knowing. Very professional and they get the work done quickly and clean up behind themselves as well. I would highly recommended Summit heating & A/C. read more

I called in early that morning because I needed my A/C unit repaired bad and spoke with Justin upon answering the phone I felt his SMILE through the phone. Justin was the phone operator that day and it was a pleasure to have spoken with him. I felt the compassion and felt that he was eager to fit me on the schedule . He gave me his word that we will get to you after we put you on the schedule. Believe it I just had to be patience. I got to well manner gentlemen to come out Ethen and Vee who worked very hard and Ethen was communicate with me as a surgeon would with calling out what he see and what he found and Vee got all necessary tools and parts to get the job done, they screwed everything back. Then they left me and on to there next job. Prices are EXCELLENT AND SERVICE GREAT read more

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When we called to make the appointment Deana was very kind and courteous. Jake called us with time estimate he would arrive per Google maps, the day of the appointment. Jake was professional and thorough in checking out our AC system. Would recommend to others. read more

We've used Summit Heating & A/C for annual air conditioning and furnace maintenance since we moved into our house in Denver in 2014. They have always provided high quality work with excellent customer service. Summit replaced our furnace in 2019 and today Vincent and Frank did a great job replacing our old water heater and ancient humidifier. They arrived and completed the work on time, were friendly and excellent communicators, were very respectful of being in our home (eg, automatically put on shoe covers), happily answered questions, pulled in a Summit electrician to quickly add a needed outlet, and left us feeling well informed about how to use and maintain our new equipment. We will continue to use and recommend Summit for heating, air conditioning, plumbing and electrical needs. read more

Despite a positive start, not a good experience at all. My furnace was short cycling, but eventually still getting my house up to temperature. A tech came, was a nice guy and acted very professionally, and at the end of the first visit, I was quoted $1000 to disassemble and power wash some of my furnace's components to eliminate 'construction debris' that was causing my furnace to overheat and shut down prematurely. I accepted the estimate and we scheduled the work to be done 2 days later. Two days later, and having been told that it was going to be a time consuming job, I was surprised when I hadn't heard anything regarding the follow up appointment so with 30-45 minutes left in the appointment window, I called only to find out that the appointment had never been scheduled. Now rescheduled for a few days later, I got a call informing me that the appointment would have to once again be rescheduled due to the technician's truck breaking down. While I appreciated the heads up, I started wondering about the possibility of maybe sending someone else?? Rescheduled again, now for the third time, I AGAIN got a call, saying that they were going to have to reschedule and that the tech wasn't going to be able to make it. At which point, I let them know that I was going to hire someone else. Finally FYI, a competitor came in and said that my one year old furnace was one of the cleanest they had ever seen, and that it had little to no construction debris. A simple adjustment to the flow of gas coming into the furnace and a tweak to the speed of the blower fixed the problem. No power wash needed. read more

Summit Heating was very timely and professional. They did a great job. I highly recommend them.

I hired Summit to replace my HVAC with a cold climate heat pump and had a really good experience. Jeremy provided the estimate. He asked questions to ensure he understood my priorities and was super knowledgeable about options that would work well for me. Then, Vincent and Frank did an excellent job with the installation. They were thorough, efficient, and professional. Definitely a five-star experience all around. read more

Anthony came out and replaced our water heater, some piping, and some gas piping. Got out quick for the estimate, and shortly after for the install. Was really nice, professional, and fairly priced. We'll be calling him anytime we need anything in the future, and are using another branch or summit for some HVAC work (which Anthony has knowledge on and offered us initial guidance). Thank you!!! read more

Great experience working with Summit. They were very knowledgeable, well organized and professional. It seems like anymore you don't get good customer service but that was not the case with Summit. In October, we had to get a new furnace and water heater. We also needed a new evaporator cooler. Summit stored our evaporator cooler until our roof was replaced in February. Summit did a great job coordinating with the roofing company so both projects could be done at the same time. Sky and Tyler worked with the roofers and got the evaporator in place. Sky and Tyler came back a week later to add vents in two rooms. They did an excellent job explaining what they needed to do to add the vents, they wore booties, they put tarps down on the floor and did a great job with the clean up. They were both very professional and kind. I would highly recommended Summit and Sky and Tyler. read more

We had these guys out when we first moved in to do routine maintenance on our AC unit. That went well. A couple of months later we had to call them back out because the AC wasn't cooling properly. They diagnosed an old, worn-out unit and recommended replacement. Seeing as the unit was 20 years old, I agreed. The tech was great - since he's not a salesman, he recommended what he thought would be the best for us. He called the office and got an installation date. We got an email the day before the install, but on the day of, nobody showed. My wife called the office and got told that the date had been moved, but no good explanation as to why or why we had received a confirmation email. The office promised to have the GM call her. She (not the GM) called back later to say the unit hadn't arrived but gave no further details. That's when I got involved. I talked to the office person and REALLY had to press hard to get the story. I still got no explanation for the erroneous confirmation email. I did get a new installation date, which ended up being 1.5 weeks later than the original. But everything went well this time. The installers were friendly, careful, and thorough. So basically 5 stars for the field staff, 1 star for the office staff. You guys REALLY need to work on your communication skills and systems. I understand if stuff happens that's out of your control but TELL ME. Don't make my wife or I stay home from work and then not show up. read more

Summit accommodated an unusual request when none of the other contractors would. The technicians were semi-punctual, professional, and personable. The two-man crew showed up half an hour early - when I was in the shower. They had been given a different window than I had been given. Communication and clarity are everything. Ultimately, the job was done and done well. read more

I'm really sad to have to update my review. My first few experiences with Summit were so great. I even recommended them to several friends who became Summit customers and made major purchases with them. However I had three negative experiences in a row during the month of May and feel disrespected and not valued as a customer. The final visit in this disappointing set of three visits was with Chris, who was absolutely patronizing, dismissive and gave me the most ridiculous quotes on a system (about $7,000-10,000 higher than other companies) and couldn't even be bothered to explain the issue to me. He had come before and missed the problem entirely. Then Ben came a couple of weeks later, misdiagnosed and fixed the wrong thing and said that someone else would come to talk about options to fix or replace. When Chris came a couple of weeks later, he just went straight to telling me about the new system I needed to get. When I asked questions about fixing the issue he just stared at me and finally he said "Oh, I don't know what Ben found. I didn't read his notes. I'm just here to sell you a new system." I realized that my positive experiences were dependent on a couple of great technicians and apparently are not the standard across the company. So it is hit or miss. Hopefully you get one of the fantastic technicians who is kind and demonstrates the integrity that the company prides itself on. Otherwise, you may end up getting someone who misses the issues, misdiagnoses the issue, fixes the wrong thing, sells you something you don't need and that doesn't fix the problem, and then you are stuck with a broken AC and trying to get a refund like I am. I have contacted the company about refunding the membership I was sold along with the misdiagnosis and repair that didn't fix the issue. The membership made sense when having that work done but doesn't make sense when it was the incorrect fix and I will no longer be using them as my HVAC company. I have waited 12 days to hear back from them but it seems that their customer service has gotten worse, just like their technicians. Very sad and definitely makes me regret the friends I have wholeheartedly recommended (who I will be reaching out to to share this experience as well). read more

Joe M was so fantastic on his recent visit. Somewhat an emergency bc my place was cold and getting no heat!! Friendly, personable and professional, he figured out why my furnace was blowing out cold air - causing my house to get really cold during sub-zero temperatures. He also called ahead of time to ask if he may come earlier than the scheduled appointment but with no pressure! Of course, I was happy he was coming earlier!! Highly recommend this company and Joe. I really appreciated their work product but more importantly their recommendations for ensuring quality service to prevent emergency calls down the road. They did so without hard pressure or sales tactics. Joe was super knowledgeable and professional and set me up to get quotes for new units. But again, wasn't pushy and left the decision to me. read more

Elected to get rid of my 29-year-old furnace and A/C. Shayne came out and made a thorough review of my house, its square footage and existing system. He laid out and we discussed several options. I made my choice and my system was installed one week later. David's installation crew was courteous, on time, efficient and proficient. I am very pleased with their work. read more