After all of this happened, my wife paid them the insurance contract out of pocket cost of $110 for…read morea mouth guard and later they sent a bill demanding another $109. I've been certain for a long time that the billing office is completely inept, but when they over billed on every single service they have ever performed for both of us, I have to believe they are also very dishonest. And trying to get details of service billings from them is out of the question. Their billing is the most muddled mess I have ever seen from a dentist office. I genuinely wonder how many people they have swindled over the years, and whether there could be some kind of embezzlement scheme going on in their office. I'll be cooperating with the debt collection company they are about to unleash on me to fight the debt and further explore the validity of the debt they are falsely claiming. And by the way, after they discovered my original yelp review, all of a sudden 4 new glowing reviews showed up for them on Yelp. I saw through those fake reviews that I'm certain were posted by the business manager. When I subsequently called them out on my review, all 4 of them magically disappeared. No doubt this was a ploy to detract from their poor business practices I have pointed out. How embarrassing! I would welcome a response by Dr. Carlson here as I've seen him do in past reviews to address my allegations, or a phone call. You know my phone number.

Excellent care and efficiency. Comprehensive care with clinical recommendations and referrals. They…read moreare my family dentists!

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

The entire staff is great! My daughter really enjoyed her time here and her smile is beautiful! As…read morea former dental hygienist, I appreciate Dr Nordberg's attention to detail. My daughter enjoyed the monthly raffles and such as well.

Our family loves Nordberg Orthodontics. We have found Dr. Eric & his staff to be kind and…read moreprofessional. You can tell he really cares about his patients, he takes his time to explain the process. During our time here we're grown to appreciate and really like the staff here, too. We highly recommend them! We are in good hands here and I am very impressed. With a free consultation, you should give them a try!

I regrettably brought two of my daughters to this practice. I am so upset because the dentist there…read moreprovided unacceptable and inadequate dental care, harming them both. I am sharing these terrible experiences so others can be aware and stand clear. It first started with my eldest daughter who had a severely cracked tooth, coupled with infection. Rather than treating the infection before extracting the tooth, he chose to pull it out while she had an infection, causing terrifyingly painful dry socket that lasted over a week. He didn't even prescribe the antibiotic dosage correctly to address the infection immediately as there was no initial mega dose at the beginning, just 1 every 6 hours. And at my younger daughter's appointment, they could not get an adequate crown from the lab. This happened twice and he brought up the state insurance as if that is a reason to provide bottom level care. When he did the mold/impression again, he first drilled her tooth down to the base like her tooth was the problem for the unnaturally shaped and oversized crown. He also he got very defensive and aggressive because we were opposed to the defective crown that he wanted to use on her, which looked completely unnatural, clunky like a piano key and was one & half times the size. My daughter was clearly distressed and tearful, saying she doesn't want that in her mouth, but he disregarded her anguish and stuck it in anyway, after his dental hygienist, Tammie, already said she could have a temporary tooth redone while they send a new impression to the lab, but the dentist took over and said you're not getting a temporary today and he put the defective crown in and sent her out the door looking like Mr. Ed. She was mortified. When we drove home, she broke down into tears and said she couldn't go to school and that her tooth hurt from him drilling it down so far again and putting the glue and crown on it. I called to tell them she needed it off and to have a temporary tooth done because what they have on her was hurting after he filed her tooth down and put on the defective crown and it's pushing against her surrounding teeth and hurting her gums, and that she was not able to go to school with physical and emotional pain. He didn't care and said that was the best he could do and to wait for the crown to come back. Unbelievable! We would never go back there, ever.

My family has been in the care of this office since 1996. Very caring and polite staff, has…read moreperformed years of high quality work on us without a single mistake. We trust this dentist so much, we don't live in the area anymore, but still travel to this office for our dental needs. Highly recommended.

This was my first visit with this office & I have to say I finally found my forever dentist! From…read morethe friendly, helpful office staff to the great care I received during my exam, my experience was excellent. If you find yourself in need of a new dentist, I highly recommend this dental office!

Unprofessional threaded a camera through my missing tooth . Embarrassed laughter at my teeth and…read moremocked me .

Amazing professionalism from the entire staff(these ladies are amazing!!!!!!!) They make you feel…read morevery comfortable and welcomed. Best dental experience ever! I don't have insurance and was very satisfied how fair priced they are. Dr. Ngo is super down to earth, informative, super nice, & very considerate to the patients comfort. So pleased I finally found my dentist!

I honestly hope I never have to find another dentist. I've been a patient of Dr. Ngo's ever since…read morehe began his practice on South Hill, and can't come up with a single complaint. He is friendly, professional, and really knows his stuff. His staff has been cleaning my teeth for years and while this isn't something I think you could ever really actually "enjoy," I think they make it as pleasant as possible, and they always do a great job. I'm 59 and my teeth are as healthy as can be now.

It had been a while since I had been to the dentist and I had forgotten what an incredible office…read morethis is! They are professional, personable, and incredibly conscientious. I can get uptight about going to the dentist and Joey put me totally at ease. Everything about this office is outstanding.

They ruined my daughter's teeth - she begged for help with pain for MONTHS, and they always sent…read moreher away, claiming she's fine. By the time they paid attention, she had a huge abscess in her sinuses, and will probably need surgery. When asked what they're going to do about her, they said "pray"

Great Dentist and Hygienist but front staff sucks and is the main reason I left because they are…read morerude and unprofessional. My dental hygienist has to greet me every time and Stella the front desk clerk glares at me and smirks when I walk by.

They were great. From the receptionist all the way to the dentist, everybody it was fantastic. I…read morehad to take my little boy with me, and they were so accommodating if he interrupted him they stopped what they were doing to talk to him and just interacted with him and it was just the best dentist that I could've chosen for me.

I will never go to another dentist! About 10 years ago on…read more4th of July weekend I started getting a really bad toothache. I was trying tylenol/ibuprofen, numbing gels.. all of it! Nothing was helping. I called Light Dental and they were of course closed but I left a VM and the dr on call called me back and said he could meet me in an hour. I got there and he said "your face is starting to swell, you have an infected tooth" he couldn't fully take care of it then because he didnt have an assistant there but he cleaned out the infection and sent me home with a prescription and I scheduled an appointment to come back later to get the actual problem taken care of. Ever since then, I recommend Light Dental Studios to everyone! I have had teeth pulled (including my wisdom teeth), root canals, cleanings, and even have taken my daughter there since she got her first teeth. They are always so kind and I have a huge fear of the dentist and they always make sure I'm comfortable and constantly check on me throughout it all. The best dentists around and I highly highly recommend!

My friend had told me about the free dental day and said she wanted to get there early..as in it's…read moregoing to be busy, so like Black Friday she was wanting to get in line before it opened...well I didn't listen so instead we came rolling in at around 9:30. The line was all the way down around the side of the building. As we walked up, they handed us a clipboard along with an assortment of donuts and coffee was available. I was freezing, my own fault tho for not thinking logically when it comes to Washington weather these days‍The line moved at a decent pace but even so Liz was sick of standing. Not but seconds later an employee was offering to not only hold your spot in line if anyone needed a bathroom break but also a folding chair for anyone needing to sit. This was quite the event. I was super impressed with the actual work they pulled off for the number of people that showed up, being ever so friendly all at the same time. They definitely earned a future patient here! . Dr. Opler is who helped the both of us even taking the time at the end to talk while not seeming rushed either, telling me about the other prosthodontist that would be able to help me with my implants in the future. I've included some pictures and the best I could come up with for before and after shots even tho I never did get a picture of my chipped front tooth without it being covered with that fake moldable plastic Ive been covering it up with for over a year! And I'll have to update this with a better after photo as soon as I get one! Thanks again to everyone at Light Dental Studios!! Hopefully sooner than later, you'll be seeing me again for more future work. You guys did great!!

Everyone in this office is so nice! I've had a really bad fear of the dentist since I was a kid and…read morehad a bad experience with my orthodontist. My first two times in dealing with a root canal I used nitrous, but I won't be needing it anymore. They make you feel so at ease and Dr Joe is great. He keeps in good communication with you letting you know what he's doing while working on you. He also called both times himself after my appt's to make sure I was doing OK. That to me goes a long way!

Dr. Joe Schneider and his staff are simply amazing. They are honest, flexible and always seem to…read morebe in great moods when we have our appointments! (Very friendly!) This yelp review is long overdue and I will continue to utilize SHFD as long as Dr. Joe is in practice. Great service!