I just received an excellent back massage for the first time at this spa; didn't need to book an appointment. Great walk-in fully equipped place.
However, the front office lady was rude when I returned demanding an explanation for being charged an extra 50p. She turned to the sign behind her which read, 50p charge for using a card; I was alarmed because I thought people get charged only for using credit cards. As I walked away, she said "it's just 50p". I turned back and shook my head, wondering who raised her and if they performance management systems.
50p charge should be boldly written on the price list.
Expertise is not all that matters; its really important to be polite to your clients. We are the reason you are in business. 0% customer service; never going back there or recommending anyone. read more