Location is important but so is friendliness and customer service. I highly recommend the Gateway…read morebranch for a wide variety of banking needs. Knowledgeable and friendly staff are available to help answer questions, set up accounts (for minors as well), and continue to meet banking needs during this pandemic. Highly recommend Sanibel Captiva Bank in Gateway.

This is the first time I have ever been to this branch and I had the most wonderful experience…read more Somehow I ended up talking with all of these lovely ladies about my fixer-upper home in North Carolina and by the time I left after doing my banking transaction it was like we were all long-lost friends. This is what banking should be like. This is like small town banking in the city.

This is the worst bank ever! I opened an account Tweeks ago, I've had over $5,000deposited yet I…read morecan't get to my money! Tried to register a new account for a week only to hear Sorry we can't help you. You have to go ina bank and see what's wrong. Absolutely not! It's called mobile banking for a reason which is why I opened this darn account. Finally after a week if speaking to "customer service" one finally said that my account was blocked and she just needed to remove it. She did, I signed up and was able to access the website and see my balance. That was why she was on the phone with me. I had to sign out since I was at work, and of course, next time I try and log in, I can't. Says oops this didn't go as planned. That is actually what it says! Duh! None of this has went as planned. I will go in and withdraw all of my money and go to Chase! BEWARE! This review is also going on Google and Yelp and any other ones I can find!!!!

It's a bank. Lots of locations and the people are always helpful. Wish I had more money to give…read morethem to hold for me! Hey idea..... does money get together in the vault and make baby money like coins? Maybe then I could or we could have more!!!!! Ok well thank you for taking care of me and my money fifth third!! See you online

INCREDIBLE!! I do not yet have an account here but man am I excited to get one started! The…read morecustomer service that I received this morning was top notch and every employee made me feel like a part of the Achieva family! Due to my five star experience I began to ask questions and each question was given an answer filled with confidence and passion. The team at the Colonial Rd branch is nothing short of AMAZING! Thank you ladies for a spectacular experience! I believe I've found my new home. I will be back SOON!

Don't even bother if your not Hispanic decent. Hell don't even show up if you're black. This is the…read moreworst I mean the worst BOA on earth. The only thing that's worth anything on this property is the. ATMs. Customer service down to the tellers are (pardon my French) assholes. But the outdoor security guy Is nice they should give him the inside job and give everyone inside the outside job. GARBAGE. TRASH. SCREW THEM!

Here i am again, no matter the day or the time. Drive thru not working. Inside you wait a minimum…read moreof 30 minutes. Tellers stand there talking to each other and there are only 3 maximum ever.

I have been a member for over 20 years. I've had home loans, auto loans, credit card and equity…read moreloans. On my current auto loan I wanted to refinance it. On my member page it said refinance current auto loans. So I filled out the application and got approved at a better rate. My credit got hit. Then I get a message that, sorry we do not refinance current auto loans. So after complaining, my take away is that they will refinance other bank auto loans for new customers, but for their members it's a big F you. Take your business somewhere else. So, they rather lose long time members. Caution.....they don't care about their members. I will be looking for a new bank to do business with. They don't deserve a 1 star.

Requested a payoff quote for my loan, sent my payment 7 calendar days before the payoff quote…read moreexpired, Suncoast claims they didn't receive my payment until AFTER the expiration of the quote, so I was charged interest on my loan that I then needed to pay off that was under $15. instead of taking care of a customer of 6 years that never missed a payment, and wiping clear the interest charge, they wanted me to submit another payment for the interest, including a payment fee AND include payment for any interest that would accumulate from the time the payment was sent to the time the payment was received. That's taking advantage of a client and I'm not interested in doing business with Suncoast again.

This is the worst bank in the country. Do not give them your money. They do not have a phone line…read moreto talk to anyone. Their online tools frequently do not work and you cannot make an appointment. They do not have anyone who wants to work there. If you make a request, plan to wait MONTHS for a response. They held my money hostage for no reason other then they do not have the capacity to process customer requests. BEWARE. Every other bank I. The country is better than this and you deserve to be treated better than they will treat you.

Terrible service. We had an appointment, and after waiting 25 minutes, the only customer service…read morerepresentative apparently in the bank, who was helping another customer the whole time, left her desk and we sat in an empty cubicle. She never even turned on a computer. She was unprofessionally dressed, unhelpful and at times, even rude. We'll be taking our banking business elsewhere.

When I moved to Florida I knew I needed to open up a bank account. In an effort to find the best…read morecustomer service I visited 5 different banks including Chase Bank, and at each bank I asked them a series of questions. These questions ranged from do you have free checking, business checking, credit cards and what are your hours. Chase Bank was the only bank that I visited that had Saturday hours and also was open till 6 which really helped since if you're working and you need to go to the bank and you don't get off till 5 and your bank is closed it doesn't do you any good. I also like that I go into the lobby and I'm greeted with smiles. Their customer service is outstanding and they're very knowledgeable. I would definitely highly recommend Chase Bank.

Since I recently relocated to Fort Myers, I was researching banks. I chose Fifth Third and am…read moreglad I did. I met Melissa Garner and she has been wonderful. I requested a few out of the ordinary tasks and she accommodated me with the most professional demeanor and smile that made me happy I went with Fifth Third. I've been back a few times still asking for help and she has been great. I'm glad Fifth third bank hires quality employees and look forward to a long and happy relationship here.

I have been with Fifth Third Bank since I came to Fort Myers 19 years ago. The staff is friendly…read moreand always willing to help with my questions. Great bank, great service and now even closer to where I live.

They sign you up for an overdraft service with a $35 charge for each overdraft and they continue…read moredeclining the card, even if it's for food. Not what you expect in these times.

I have banked at Wells Fargo since they took over from Wachovia this branch has went down hill ATM…read moremachines more than once not working or out of order employees not able to speak clear English I very seldom go to this branch anymore at one time it was a fantastic service not anymore just like the town of Lehigh it's really went downhill.