Excellent selection. Helpful friendly staff. No pressure sales. Good buying experience.read more

I was not able to return a pair of glasses I purchased. I found the Dr. very argumentative and the…read moreyoung woman condescending.

I'm so happy this optometrist moved into the building. Dr…read more Tu is great. Positive and upbeat. Very informative. In fact, he provided me with more information that any other optometrist or ophthalmologist I've seen in the past. I had an initial exam, then scheduled another exam the following week to have my pupils dilated for a better look. I'm trying to find out if my "floater" is a big deal. Everything turned out ok. My Rx for progressive lenses was bumped up a little bit. I found a few beautiful frames and narrowed it down to Prada. There are many gorgeous designer frames. Dr. Tu helped me choose some. He claims to be very fashion conscious as well. :) I'm impressed that he also took the time to explain all the lens options. He took my measurements. I used my Yelp! discount and he upgraded my lenses with no extra charge. It took 7 business days for my glasses to be ready. He adjusted them for perfect fit and offered me 50% off an additional pair within 3 months. I might consider sunglasses . He can direct bill the insurance companies.

I have never worn glasses so was out to buy my first pair. Stopped by a few other places earlier in…read morethe day, and didn't find any frame that was more than alright. Because of this, I didn't have very high expectations when I walked into the Observatory late on a Saturday afternoon, but they really won me over! This was such a great experience! Immediately when they saw me walk into the store they knew what style of frames would fit me. I didn't have to try more than a few pairs before we had a winner. 15 minutes later I was all measured up and done! And on Tuesday (a couple of days later) I will get my new glasses. Very excited! The store had an excellent selection of frames - much more exciting than what I saw in the other stores. In addition, the staff didn't just sell glasses, they had the required expertise to find the glasses that fitted my face. Maybe the frames were a bit more expensive than what you'd find at some other stores, but to have someone who really knows what (s)he is doing find the perfect fit is to me most certainly worth the extra bucks. Also, the lenses seemed to be about the same price as in other stores.

Just got my fabulous glasses from the observatory. The service was excellent: very professional and…read morehelpful. The shop has a lot of unique frames, that you won't see anywhere else. They took the time to help my pick out the right frames for my face, and making sure the fit was perfect.The follow up customer service is also superior to similar business. I highly recommend The Observatory.

I went here for the first time last week because my baby looked like he might have an eye infection…read more(turns out he didn't) and they were very close to where I live. They were able to get me in the same day I called. The place wasn't very busy but it is quite small and I think relatively new. Also, it was mid afternoon on a weekday so probably not the busiest time for them. The optometrist (who is quite good looking I should add lol) listened to all my concerns. He was very thorough doing an exam on my baby's eyes and explained everything to me after he was done. Will be coming back!

I am very pleased with the service my 87 year old mom received today. She needed her very…read moreold-framed glasses adjusted. Yasmeen was very kind and professional keeping her at ease. Even though the glasses were purchased at Southgate she was not charged for the adjustment. I highly recommend this location as it is off the henday, has ample parking and cute stores/restaurants are nearby.

Just saw a piece on Facebook about how the markup on glasses is insane- and it reminded me to come…read morehere and review. I went to West Ed Mall about 9 months ago to have my eye exam, and then took my prescription to Second Specs at the upper level ( there is two- one lower by Galaxyland as well). I went during a business day- as I had booked it off for appointments- and I would probably recommend that if you want to avoid a crowd as mentioned by others. I had a great experience. The second I began to look the staff were friendly but happy to let me browse at my leisure. They carry some brand name, as well as their own brand. I went with their own brand- and I think it was about $140.00 all in. I have very several astigmatism- which affects the lenses that I can get. So once I chose my pair the gentleman checked and yep- they had my lenses in stock. He had me sit- and took some face measurements- told me to come back in an hour. I shopped, came back in an hour and a bit and we chatted. He was happy to direct bill my glasses, and then fitted them for me! They were perfect from the moment he slid them on- which amazed me as I have a crooked nose and usually am sitting through 10 adjustments in those fancy optical shops. I agree with the one reviewer that I can see glue in the corner of my frame however going onto a Year and it has made no difference and never come apart. The lenses are great and no problems with the coating- which usually happens to me! If you are sick of the jacked up prices - try here- great service and trust me nothing to lose!

Located in a strip mall. I found the staff helpful. Large selection of budget frames. Prices are…read morebetter than most. They Fill prescriptions accordingly but send to a lab so you may wait a week. They will fix any errors. Some frames are very cheap though and break or the paint chips off easily so be picky.

When I walked through West Edmonton Mall and saw the 'Grand Opening' sign, I was ecstatic. Whenever…read moreI look for sunglasses, I always look at what Oakley has. They carry a huge lineup of sunglasses for fashion to active wear. I personally have one for when I'm biking, due to it's tighter arms, and another one for 'everyday' wear with a more relaxed fit. Although I do not need it myself, I appreciate how there is an 'Asian fit' style option due to the shorter noses of most Asians. There are a few locations around Edmonton that sell Oakley sunglasses, however none have as much selection as they offer at the Oakley store. They have a lot of different frame and lens combinations, and they allow you to customize your own in your order- before you'd be at the mercy of what the other retailers would have in stock. One thing I found annoying was how difficult it was to identify store staff. They dress 'normally' like the rest of us civilians, and a few times I found myself just talking to another customer. Regardless, when you are lucky to catch a staffer, you find they are a wealth of knowledge. They can recommend you the different types of frames you would need based on what activity you would be doing, and they also offer opinions on lenses to choose from. I even had a chance to their $4500 Elite C SIX Carbon Fiber sunglasses- it felt like nothing at all...but 'nothing at all' is exactly what would be left in my bank account if I bought them. Regardless, the staff had no hesitation showing this to me and were happy to entertain me.

You know I'm really begging to think I actually do live under a rock because I've never heard of…read morethis place either. As I was walking past the store my eye caught some really cute school uniform type sweaters that came in navy blue and white. They were on sale too for about 50% off. I was sure they would carry larger sizes but they sure did! I decided to keep looking around their store and found a lot of great and warm thermal type sweaters and jackets. The jackets were also on sale from $145 to about $85; that's pretty good. They carry items for both men and women and their men's section was pretty cool also. They have some really great winter jackets for people who like to ski and snowboard. It you were looking for some sunglasses or everyday ware or for skiing/snowboarding you can find here. Oh, they also have a great selection of backpacks and luggage; they have some really great styles, colors and crazy cool designs. They also carry some hats for the guys, just incase you wanted to know. The staff is really friendly and very nice. I felt really bad for the one girl who was so sick, she should've just stayed home and curled up in bed instead of trying to talk to customers. Over all, pretty cool place!

came to the Optical Shop on Whyte for the first time and have to mention that their staff had great…read moreknowledge, and patience. They were friendly, honest and gave me a great price for my new set of glasses. definitely recommend!!

I don't understand why people rave about this business, then give them 4 out of 5 stars? I come in…read morefor my glasses all the time. I used to always bring a friend when I bought glasses, but the last two times, as my confidence has increased, I've come on my own. I like this place, because even though you're on Whyte, there's always a parking spot. You never wait very long to be served, and the person you get is always very knowledgeable. If you need your eyes checked they often do it on the spot. Their site says to make an appt., but I never have. The only downside, is these guys are quite pricey, compared to some places- but they are on par with some other pricey stores. When you have insurance, they navigate you through that process and make it almost effortless. These are the folks I come to when I have a pair of frames that I want prescriptions in. I can't wait to see my next pair of glasses!

Great customer service. The Doctor was very understanding and listened to my explanations. Still…read morewaiting for my new glasses so no comment on that yet.

Dr Kwon was nice and professional. The office is clean and warm. The rest of the team were…read morewelcoming. It was simple to book. There was no wait time. The price and value is excellent! I will return for sure.

Dots is interesting - it's a liquidation store with mostly clothing but also random liquidation…read more(think AEcor Urban Outfitters sassy books/novelties). Located just south of the Edmonton city cemetery and literally behind (north) of Oliver Square. It can be a little tricky to find the first time. I have friends that have found some fabulous treasures here in the clothing liquidations but I haven't found that hidden Easter Egg yet. The layout is kinda like a thrift store but way less organized. You need time when you come here to sort and sift through the garbage to find the gems. Also, sign up for their email online for advance notice of sales and coupons. It's a fun little liquidation warehouse but it could be improved significantly with better organization and layout.

Unexpectedly awesome wee store. It's full of designer stuff with up to 80% off. Rains and rains of…read moreclothes at bargain prices. My husband loved the mens shoe section. I was in to the wallets and sunglasses more than anything, so many styles and so cheap. I always break my sunglasses or lose them, so I'm always on the look out for a low cost fashion pair of shades. There was homewares and stationery too. It's not a 'pretty' shop but if you like rummaging at Winners then I think this is your new favourite store.

Bright, shiny and new! This store is full of beautifully luxurious clothing and accessories for men…read moreand women. They even have clothes for children and babies! The layout is clear, organized and very spacious. Even though the store just opened, there's already a clearance section ! This place has some pretty expensive high end brands as well as some more affordable items. If this is your first time in a store like this, just be aware that some of the prices are more expensive than most people are usually willing to pay. For example there's a sweatshirt by Wildfox for $79.99 saying "Shopping is my Cardio." Unless you don't mind splurging on luxury items, some prices in this store might cause some sticker shock. I also found many items in this store to be pretty reasonably priced. Some decently priced items are mixed in with the expensive items. For example, I saw a Designer Lab dress for much less here than what I paid at the Bay. I also saw some tops priced just under $25 and some of the costume jewelry was under $15! If you love fashion, come check this store out! There's a good chance you might find something you like!