I'm so incredibly pleased with the exceptional service I received when I visited this place in hope…read moreto have my sunglasses adjusted. I had purchased a couple (pricey) sunglasses online; when I received them, the arms were too wide. I googled eyeglass repair shops and this place was among the first couple establishments suggested. Desperate for any form of help and/or advice, I stopped by the place. The owner (sorry, I forgot his name) was so incredibly helpful. As challenging as it was to make adjustments due to the style of the glasses, he was able to figure out a solution. I was so ecstatic!!! Not only did he amend the alignment of the temple arms so I could now wear my glasses, he did so expecting NO COMPENSATION! I was so eternally grateful, I persisted to INSIST he accept my offer of payment. Afterward, he gave me a lovely token (glasses care products). I'm am in AWE of his kindness and professionalism! I cannot recommend Amazing Optical more!!! You will not be disappointed!

Update! I had an emergency happen when I somehow scratched…read moreone of my eye glass lenses 2 days before a 2 week trip to asia. I dropped it off and was told that they would try their best to get it done by the next day. When I called the next day, to my horror and not their fault they said that the work was not done because their courier did not pick up my glasses due to the big snow storm we had the previous day. Clarence the owner assured me that he would drive up to Richmond Hill ( where the lab was) and get it done and drop it off to my house that night. And he did at 10pm, 6 hours before my flight! The fact that he went above and beyond my expectations totally blew me away! I offered to pay extra for his gas etc and he vehemently declined.... This is 5 star service in my books!!

Great service. I had an issue with the hinge on my Maui Jim prescription sunglasses and replaced…read morethe frames no questions asked. Thank you. I really like your new lens on the prescription glasses. The lens is well made and very clear and good tone for driving.

Maui Jim are the best sunglasses! Their service is second to none. I had two pair repaired in…read moreCanada the first pair had a broken lens that cost $100 to replace but then they replaced the frame at no charge because the matte finish was peeling...so basically a new pair of glasses! The second set that also had the matte finish peeling was sent to them (they paid the freight both ways) and the frames were also replaced at no charge so again...a new pair of glasses! Awesome company!!!

I was here yesterday to book an appointment for eye exam. They do eye exam on-site which is very…read moregood. And we got an appointment immediately and we are here for the exam we had a small waiting time which is tolerable and they did explain how two insurances company work together and how me and my husband could submit the claim. And also they do offer free eye exam if we take the glasses from them and adjust the fee with the glasses. Which is good, and it would give you more room of expenditure for your glasses.. they have pretty good collections , as I would always say they have quality than quantity.

I dealt with Ekta and had a great experience. She was knowledgeable and friendly and very patient…read morewith my family. Along with a few pairs of glasses and prescription sunshades for my family members, I also ordered lenses to replace in my current frames. Their pricing is competitive and selection is great- they definitely have earned our business long term!

A Truly Heartfelt Thank You to Ideal Optical & Dr. Sharon Garcha…read more I'm not usually someone who writes reviews -- but for Ideal Optical, I just had to make an exception. Myself and my family have been going to Ideal Optical for many many years and seeing Dr. Sharon Garcha for the past few years. From the days of the original store to the beautifully renovated one, every visit has been a truly positive experience. We've always been treated with the utmost respect, and the service goes above and beyond -- whether it's for a new pair of glasses or a simple repair. Dr. Garcha takes her time with every appointment, thoroughly explaining everything and patiently answering all our questions. Her professionalism and warm nature create such a comfortable environment. Over the years, I've referred many family members, friends, and co-workers to Ideal Optical, and I've only ever heard great feedback -- never a single disappointment. Jas, we missed you during our last visit, but Annie was wonderful -- very helpful and thorough. It's always a pleasure to be taken care of by such a great team. Also, a big thank you for helping us find the perfect eyewear -- I absolutely love my Dita and Paul Smith with HOYA lenses, and Jones is loving her Tom Ford and Maui Jim sunglasses! Even though we are moving away, we'll continue coming back to Ideal Optical and to Dr. Sharon Garcha -- the trust, transparency, care, and quality are unmatched. From the bottom of our hearts, thank you to each and every one of you at Ideal and Dr. Garcha. We wish you all continued success, happiness, and good health. Enjoy your grandson - new addition to the family. With sincere gratitude, Jerry, Jones & Family

Amazing experience today at Ideal Optical ! They are super…read morefriendly and very helpful,I would highly recommend this place to anyone needing their eyes checked and choosing the correct frames. Thank you so much Ideal Optical will see you soon !

i read the hype about this place and wanted to see if it was true…read more the door are locked and u have to be let in the sales staff didn't acknowledged me the male sales person kept following me and he was unfriendly and unapproachable I left in a hurry felt uncomfortable I won't be buying glasses there.

Don't be mislead by its location and store appearance. On the outside, this store is tucked away…read morealong the streets of china town and often overlooked as just another mediocre store. Don't be deceived. I've worked in the area before and have passed this stores countless times over the course of 8 years and never have I stepped foot within. However, today I tore a contact lens and was desperate to find an immediate replacement as I was driving and one eyed piloting downtown isn't what I would define as ideal. This was the third store that I had visited after my unfortunate contact tear as none of the other stores I visited even cared to bat an eye. Was I pleasantly surprised. The inner store decor is pristine, clean, hip, and showcased a large array of high quality glasses and frames. The service is warm, friendly, and even before I purchased anything, they immediately gave me a free contact sample for comfort. No questions asked. Truly high end service, matched with quality inner design that's both cozy and sophisticated. I'll be certain to visit this place for a new frame upgrade when my eyewear wears off. Give this place a shot. Looks and store front is definitely deceiving in this case.

We were planning on visiting a few stores on Queen West for our epic glasses hunt, but the first…read moreone on our list made all of the others unnecessary! Gigi truly deserves a raise! She's super friendly, funny, and not pushy at all. And yes, the great prices and the current sale on glasses definitely helped, too. I'll happily recommend this shop to others!

Very kmowledgeable and friendly sales staff. Great selection of models and very kind optometrists…read more It is GTA-based so worth shopping there.

I have now been back here on multiple occasions. Purchased two pairs of glasses for my mom in the…read moresummer and my husband and I just ordered new glasses in December. They were ready in a week and we are so happy! I have to say the best part is that the staff here is so honest, they don't try to sell you the most expensive pair of glasses - they will tell you nope those aren't right for your face shape. It's so refreshing. We both found pairs we loved! Even though I live on the other side of the border now, I still come back here for glasses. That's saying a lot :)

Me and my family have been going to this place since the past 2 or so years. We all love the…read moreamazing customer service! The staff is very friendly and really take care of your needs be it new contacts or glasses. Highly recommend this place.

The worker there, Rachit Kalia, was very nice to my family and even though we had an appointment…read morefor a future date, when we came in early, he helped my family find frames. His suggestions were also really good and knew what would look good on their face. Really nice guy and laughed at my dads jokes

We went to square one in search of prescription glasses. Tried LensCrafters but the service wasn't…read moregreat. Checked out a few other places and same, or the glasses selection wasn't great. I had purchased glasses from Eyestar before but this time the experience was so nice. The lady that helped us, Rubina, was very helpful, had great suggestions, didn't feel like she was judging or pressuring our choices, and overall was great; she took her time to help find a nice pair that we liked. And the deal for frames there is crazy right now! My lady got a nice pair of Tiffany & Co. glasses and I got a pair of Dolce Gabbana ones that were $200 all in (i couldn't pass). Overall a great experience and would go back again. Also a great selection of sunglasses

Always a fun time shopping here but not so fun with leaving the parking lot at closing time but…read moreotherwise all good. We also really enjoyed the mini train that takes a tour of the shopping aisles. $10/pp

I visited this store today with my wife and we had an outstanding experience. If you are looking…read morefor designer clothing at great prices, this place is absolutely worth the visit. The selection is impressive, the atmosphere is welcoming, and the overall shopping experience was excellent. What truly made our visit special was the exceptional service we received from Antonia and Yana. Both of them went above and beyond to assist us. They were incredibly attentive, knowledgeable, and genuinely invested in helping us find the right clothing. Their recommendations were thoughtful, their patience was remarkable, and they made the entire experience enjoyable from start to finish. It is rare these days to encounter customer service of this caliber. Antonia and Yana demonstrated professionalism, enthusiasm, and a sincere desire to help customers. They did not simply assist us--they elevated the entire shopping experience. Management should be very proud to have associates like them representing the store. I sincerely hope their efforts are recognized and rewarded, because the level of service they provided was truly above and beyond. We left the store very happy with our purchases and grateful for the outstanding assistance we received. We will absolutely be coming back. Highly recommended.