Essex County auto repair is truly terrific. Anthony seems like one of the most honest and…read moreconscientious people. They are very professional, but also friendly and do a great job.

I recently moved to the Peabody area and received what seemed to be an inflated quote from my local…read morecar dealership for work on my front brakes. As a woman with limited knowledge, I wanted to be sure not to overpay, so I called a few places and East Coast Auto Repair offered to check my car out the next morning, which worked great for me. (I was right about the high quote from the dealership by almost $400.) I asked the person who greeted me at the shop if they had time to complete a thorough check of the car while they had it for my brakes and they did. When completed, their review included the work on the brakes and only the usual maintenance type things with no pressure for any additional, or possible unnecessary work. In fact, they appreciated my need to control my expenses and made suggestions on how I could get the most out of my car. The people working there were polite, knowledgeable and honest. They deserve their high ratings and I am happy to be able to have found this exceptional auto repair shop close to my new home. I highly recommend them.

Unanticipated exhaust system problem... go to my trusted auto shop. They can't help right away, but…read morethe fumes are kill'n me! I asked for a recommendation and was sent to Bay State Muffler. Courteous, competent, and quick...Terrific service! Bay State Muffler diagnosed the problem, explained it to me, and then fixed it. I was in and out in an hour. Thanks!

I stopped by Bay State Muffler for an estimate on replacing my exhaust and David was very…read moreinformative with me. I didn't know too much about cars and David thoroughly walked me through the process of what they were going to do to get it fixed. The price was reasonable. The drop off and pick up process was seamless.

My wife and I have been going to Pete's Garage for years, and now they've got us as customers for…read morelife. After buying a Hyundai Tuscon from Kelly Honda on the Lynnway less than 3 weeks ago, Eric told us that they found an oil leak and epoxy all over the transmission cover holding it in place. Kelly Honda, of course, had "no idea how this happened." Eric and the crew are honest and knowledgeable. They aren't out to screw people, they are here to provide a valuable service to Danvers and the surrounding communities. A++++ work!

I'm updating my review to reflect the full experience with Pete's Garage…read more My car was towed in for a stuck gear shift. After nearly a week before it was inspected, my mom--who was in contact with Scott throughout--was told the shifter cable was BROKEN and quoted $600 for the repair, plus about $200 for the new part, taxes, an oil change, and other related expenses, bringing the total estimate to around $800. At no point was debris mentioned. We got a second opinion at a garage on High Street in Danvers. They inspected the car the next day and said they performed a thorough assessment. They found nothing wrong with the shifter cable. Instead, they found a large walnut lodged against the cable, along with other debris, preventing it from shifting. After cleaning it out and completing the oil change, the car worked perfectly. Total cost: $50. AFTER this review was posted, Eric contacted us and said the shifter cable had come out of position and might eventually break--information that was NOT shared during the original diagnosis or almost week of communication my mom had with Scott. Being quoted close to $800 for a repair that ultimately wasn't necessary, and only receiving a fuller explanation AFTER speaking out publicly, raises serious concerns for us about the thoroughness and reliability of the initial assessment

My son car broke down while he was calling AAA the police came upbehind him. They told him the car…read moreneeded to be towed right away because it was a safety hazard in the road. The police old not have him wait for AAA to arrive. Al's Auto Repair on Holton St. Danvers MA showed up to tow the vehicle. He towed it back to the repair shop.The shop was less than five minutes away. I was charged a 25.00 town fee 132.00 for tow and 28.00 fuel charge total was 185.00. I had to then have car towed back to my home. Al's Auto told me that because it police request to remove car in road... AAA will reimurse me for the tow. That was a lie AAA would not reimburse any of the charge. Beware when your car breaks down vultures some in uniform await .Shame on them.

I have always been happy with the quality and value of the repairs by Dick of Al's Auto Repairs in…read moreDanvers. He is the best. I was excited to see he was still working during this Covid time. He just finished a 4 wheel brake job and oil change that would have cost me 2 - 3 times more at a dealer. And I trust Dick with my car more than the dealer. He is very direct and practical. I had my car back and driving the same day. Give him a call he is great to work with! Dave Middleton

I'm very satisfied I had my brakes done and a repair of a broken component done same day service…read morereasonable price good people they saved me about 150 I have found a new reliable mechanic

Im writing this review for a friend, Phyllis Endicott, who strongly recommends Danvers auto center…read moreto her friends! Phyllis recently had an issue with her car window not closing. Tim, the owner of the company, spent over a half hour on her vehicle & found that it was a minor fix. Tim was so accommodating & gracious in that he didn't charge her for his time. if you're in need of auto repairs or maintenance, make Danvers auto center your first call for outstanding customer service and mechanical work. Thank you Tim on behalf of Phyllis!

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

From the owner: Our business is focus on the best costumer service, best prices and reliable services…read more Here at Gorilla Auto Repair your trust is our priority .

I recently had a vehicle title transferred to my brother. RMV requires a vehicle inspection as…read morepart of the process. When it was inspected at Ira Toyota it failed for a rusty bumper. I replaced the bumper with an OEM part and decided to give High Street Garage a try as Eric down at Pete's Garage has spoken highly of them when I have asked about Inspections in the past. I drove down there and saw an older man with white hair in the open inspection bay. I walked up, said hi and asked if they were doing inspections. He must have seen me drive in with the "R" sticker. He immediately started in on me saying he would not inspect the vehicle and I should go back to where it was initially inspected. I just asked why he wouldn't do the inspection and he just got louder and said "if I didn't repair it, I won't re inspect it." It was an OEM bumper for christ sakes, and it took me all of 2 hours to remove and replace. This was the first time I have had a vehicle rejected so I was not aware of the need to go back to the original inspection station. I would have thought that since these are State Inspections, the process would be uniform across all service stations. It looked to me like he was having a bad Monday and decided to give a bit of that attitude to me. I'll cross this station off my list. Not the way to treat a person or a potential customer.

I highly recommend this business! I believe they are honest and knowledgeable. They get 5 stars…read morefrom me as I am a very satisfied customer!

I had a very tough problem to diagnose. After a couple possible solutions didn't solve the problem…read morethe team continued troubleshooting until they found the issue. Some of the cost was covered under a Toyota Service Program, and the rest was understandable. The fix solved this intermittent issue and I haven't had a problem since.

I wish one time i can come to this place and leave with satisfaction. I wonder how they are # 1 in…read moresales and service as they claim? I have no idea. In brief the staff have no common sense whatsoever, no coordination, or communication, they are careless and zero customer service attitude. You guys have been reminding me for weeks by emails for my 1st oil change for the Brand-New Rav 4 that I just bought last Nov. I show up on time, and as soon as I enter the service Bay - an older man comes and rudely says: yes - what can I do for you? -or how can I help you? I wanted to say Large Cheese Pizza with Salami and extra Cheese!!! I Told him I have an apt.! He asked me if I have to see any particular service advisor. i said yes: it is T. Chase.. The older man sounded like he did not even know who Chase is or if he even works there!! Finally, Chase showed up - and had no idea that I had a service appointment that was booked weeks ago!! I got out of the car and told him - i will be in the waiting area and asked him to keep me posted (Informed) -he says sure i will come & find you. 3 hours later I get a phone call from Chase asking me to come to his desk # 6 .. car is ready & I need to sign & collect some paperwork- I had no idea where desk # 6 is!! I said. where is your desk ??? He realized that he should come to the waiting area and find me as we both agreed - I was like ..WTF - I Collected my key and left so aggravated - This is the same poor service i had back in Nov when I purchased the car where the financial guy lost the Title of the car that I traded in and started harassing me with phone calls demanding me to come down to sign some forms ..etc At that time I was so angry that I left a bad 1 star review, but I deleted it after the big Boss or someone from Finance called me and promised better service with some respect. - I gave this place another chance - But it seems that the entire staff need some CS training -

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

Got a flat late Saturday night had my car dropped off that night, despite needing very specific…read moretires ordered, William and the crew was great and got me my car back Monday. Good people and good service.

Our household has 4 cars serviced there for everything. Great work and great value. From regular…read morescheduleded maintenance to rear diff replacement. All has gone great!

I've been a regular at this station for a long time because it's close to home, but after my recent…read moreexperiences, I won't be returning. There is an attendant here who has a habit of saying "thanks for the tips" when handing back credit cards, even when no tip was given. It happened to me twice, and my girlfriend has mentioned he does the exact same thing to her, which has made her feel very uncomfortable. Today, I tried to clarify if it was a language barrier, perhaps he meant "thanks for your business", but when I politely asked what he meant, he doubled down, became defensive, and told me, "Please get out of here" while waving me off. It is incredibly rude and disrespectful to guilt-trip customers or be dismissive when they ask for clarification. It's a shame because of the convenience, but the toxic attitude isn't worth it.