The only reason I'm recommending this place is because they do take cash for rental cars but their cars are always junkie there are roaches in the car if anything happens to the car they expect you to pay for it like a flat tire and their cars are way overpriced but they will let you rent with cash read more

If I can give negative stars I would! DO NOT RENT FROM HERE AT ALL!! They are con artists! They rented a car to me with spider webs all through the floor. But the worst part is 3 hours into my trip the vehicle alternator went out completely on the highway with my children in the car. I had to pay for a tow which the owner doesn't want to cover. Oh they should have insurance right? I asked for the insurance info since I paid for additional insurance and the owner stated "I don't have to give you the info, sue me in court and I'll give it" Like my whole family was stranded on the side of the freeway at 10pm at night with no hazard lights on and they won't cover the tow bill. On top of that they lied and said I never told them I was going out if the city (which was a lie I spoke to Hope in front of everybody) She asked me where I was headed and I told them Naples! They have cameras but won't use them to check. Then I look at Hope and she turn her head as if I'm lying. Regardless they only have certain cars that can make it 3 hours?! This is absolutely the worst place and just use Turo. They took my money and endangered my children...they think this is over. It's far from it. read more

This has to be one of the most INCOMPETENT businesses in Gainesville. They have repeatedly called my cell phone, despite my requests to stop. They call, claiming to be looking for various people who have rental cars with them, or who owe them money. The names change, but the line is always the same. I own 3 vehicles. I don't rent cars. I am failing to understand why I need to explain they have the wrong number for the person they are looking for. I am a middle aged woman. Do I sound like a "Terrence"??? Every time they call me, I beg them to take my number out of their records. Every time they promise to do so. I just received call number 8 in 4 months. Does it sound as if they understand English? I would NEVER do business with them, just based on this stupidity. read more

If I could give this no stars, I would. I went into sunrise auto Thursday 12/26/2019 to rent a car while my car was in the shop. Right off the bat the customer service was profoundly unprofessional, there was a detail lady smoking in the cars while she was cleaning them although you can't smoke in the cars and the sales people had no professionalism whatsoever. I rented a 2012 Ford Focus for 3 days. I had to return it on Monday at noon. I ended up returning it today 12/28/2019 due to the car breaking down on me. As soon as I got in the car I saw smoke marks all over the roof of the interior and crayon drawn on the roof as well. The cars engine and tire light was on. When I asked for another car they said they couldn't accommodate. I drove off and headed back home to Jacksonville for work. The car was not accelerating properly and the tires felt as if they were about to fall off. I called and complained that day and the day after and spoke to Tari and let him know I had to put air in the tires and had to have a friend come out and jump the vehicle. This morning 12/28/2019 I was driving back to Gainesville to get this car off my hands as I felt unsafe driving it and called Sunrise and spoke to Brian. I told him I was on my way back to return the vehicle, if I made it that far and I was very unpleased with this rental. He stated he would see what he could do for me when I arrived. When I was filling up the tank before drop off at the circle K down the street the car wouldn't turn over. I called sunrise and they advised they would send someone out. A man came out to the gas station with a jumping cable system and tried to turn it over. He ended up driving the Ford Focus back and he asked me to drive the Mazda he pulled up in. When I got into the Mazda, the drivers seat was completely trashed with the rest of the car. The driver seat had a huge hole in it, the mirrors were broken and it was very unsafe to drive. When I arrived back I was very angry. I spoke to Brian and he ensured me I could get my deposit back but not the money I spent for the additional days I was supposed to have the car. So I paid for a days rental that I didn't use. They stated they could put me in a newer rental but they would have to charge me the difference. I declined the offer as I thought it was outrageous that they would make me pay for a another car when I didn't even use the Ford Focus for the time I allotted it for. They refunded my deposit and stated they do no refunds on any days I didn't use and apologized that the sales woman was new and didn't go over the contract with me. I took my deposit refund slip and left. I am 100% never going back to this business or recommending them to anyone. read more

NEVER have I been threatened and cursed out by a business owner. My son-in-law rented a vehicle for our vacation and used me as a contact number. We had a slight delay and were a couple of hours late returning the vehicle. Mind you, we had a deposit down to cover overages. 8 hours before we were to return the vehicle he began to call everyone's cell and threaten to call the police. He cursed me, everyone else who was involved, and even our religon?and using racial slurs. This man is a con artist, taking advantage off people with questionable credit. Please do not patronize his business!! read more