Third time back here, and I am amazed at how professional and friendly pretty much every employee…read morehere that we dealt with was... I should've done this review two weeks ago when we were there, but Alessio (?) and Kat at the front desk were fantastic. Cecilia recognized me from before, and continued to provide exceptional service in the breakfast area. Landscaping was pretty with spring annuals, providing color, pansies, and tulips. Room was comfortable and I stay here with seamless. Until next time.....

There are not a lot of places to stay that are decent in this section of LI. I've been to some…read moresleazy hotels. This is not. The rooms are very nice with a heat lamp in the bathroom, a magnifying irritation and plenty of receptacles to charge devices. The TV had an ample amount of stations. The room was very clean and the cleaning service the second day was just as good. I left a $5 tip and I received a thank you note. NEVER before has that happened and I stay in a lot of hotels. Sweet. I do wish they had a full length mirror. It was noisy with a huge group occupying most of the rooms. Some were hanging out outside as these are outside rooms but there is a huge covered walkway and 2 elevators for 5 floors. I spoke to the front desk and she told me if it was late to call the office as they have security. Needless to say, it was much quieter the next night. Breakfast was included and decent. It had the usual but the oatmeal was awfully thin. They had eggs, turkey bacon and potatoes. The waffles had enough toppings and coffee came from a machine where you could select strong, medium or weak coffee which I appreciated.

Not sure this is Holiday inn anymore…read more Anyway, I was there a week. They never cleaned even though I called up after the first night to tell them I had spilled some coffee on carpet and some on the side of the bed sheet. They said they had no house cleaning at that time but I figured they'd send someone the next day. Nope. Went down and pinged then on that a couple of days later. Nothing. From what I hear, cleaning is now done much more infrequently everywhere but christ! The inclusive breakfast was lame. I can't believe I spent over $200/night for this.

No Holiday here. We checked in for an overnight stay, thank God just one night. Upon arrival we…read morecalled the front desk because our air conditioning was not working. Maintenance came up and confirmed that it was broken. He told us he would look into getting us moved. This never happened, but we had an affair to attend having already waited an hour. Suffice to say we did not sleep well at all. Next morning it was powdered eggs and soggy sausage. On a good note the place is clean but with the musty odor of old. Stay here if you must, but I'm sure there is better around.

(3.25 stars) We stayed here for three nights and found it to…read morebe a somewhat mixed bag. If nothing else, Best Western Mill River Manor is convenient. It's located right across from a train station, and there are a lot of restaurants, stores, etc. in walking distance. Staff were also nothing but kind and courteous. Though renovated in recent years, this is an older motel (all rooms accessible only from outside), which makes the nightly rate seem like a reach. However, factor in free breakfast, free parking, and the aforementioned location, and it becomes more palatable. Our room was clean, and, thankfully, everything worked as intended. Between random sirens and people walking around outside all the time, it wasn't exactly a quiet stay, but that was to be expected. Be forewarned that the beds here run firm, which may make sleeping difficult if you're used to a softer mattress. Overall, Best Western Mill River Manor served our needs. It's unlikely to impress you, but if you're simply looking for a place to lay your head that isn't incredibly sketchy, it will fit the bill.

Pool is under renovation for the whole season... which was the whole reason this spot was booked so…read moremy siblings and I can enjoy swimming together. After checking in, I was surprised hearing this from staff because the Best Western site we booked from had pics of the pool & even reads "full-service amenities including an outdoor swimming pool, fitness center and guest laundry." But of course, as you scroll below through the entire site.. it says on the bottom .. "We apologize for any inconvenience and want to make you aware we are awaiting some repairs to our pool and are unsure what date it will be open this year." I hate that my family and I were thrown off by the pool photos and site description, but at least this statement was all the way down below. For the price, it definitely feels like my check-in experience wasn't fully worth it. Thankfully there were no other major issues with my stay. Check-in staff was friendly and efficient. The housekeeping staff did well in cleaning my room daily. Breakfast offered was warm and freshly delicious, and was a delightful way to start a busy day. Parking is free and was convenient enough to always find a spot. Lots of ways to go upstairs to get to my room quickly. AC worked perfectly, water temp was great (just low water pressure), and wifi was easy to connect to. Couple other minor issues: On the last day, one of the 2 beds made us all feel itchy unfortunately and hopefully they weren't bed bugs. When I closed the bathroom door my first night, for some reason it locked from the outside and so we couldnt use the restroom. Thankfully front desk was quick to answer despite it being late and a security staff came very quick to open it for us!! I think a 3-star stay perfectly described my experience as it could have been better and it could have been worse.

Awful! Checked in for one night, and the man in the next room started partying with his friend, and…read moredog at 1:30 am. At 2:30 I started calling the desk to no avail. The next three days I left messages for Ron, the manager, to get back to me. He never called. Finally, I reached him and he yelled at "me" for not telling the neighbor to be quiet! He insisted it was my fault for not reaching the desk! Unbelievable. He said, " would a 50% discount make you happy?" I said yes. Guess what? I never got it, but my cc company will take care of that.

Honestly I don't think I'll come back the cleaning staff rude as hell I stayed for 4 days every…read moremorning these ladies come and bang on your door screaming if you checking out like people come here to relax amongst other things but do your home work from the front desk they should have a list of people who are extending or vice versa you banging down people door randomly screaming you want to get your room clean is crazy as hell and the manage is wild disrespectful

This 0lace is old but there is no excuse for being dirty…read more They clearly dont care. Terrible!!

If you're looking for a no-tell motel where the maid will leave your door open for all to enter in…read moreand steal everything you have. (Don't worry, the owner will tell you it's not his problem) This is the place for you. Visible semen stains and other bodily secretions everywhere with plumbing from the 1950's. I can't wait to put in my application to be a maid so I or any of my buddies can steal whatever I want with no repercussion. At least I know the owner will have my back about it. Just stay away. Unless you're bringing over an escort for one or two hours of fun, you can find better accommodations anywhere else in Long Island.

This place was doing ok until I came back from dinner to find out they only make up the room if you…read moreask them to. I had asked at 4 pm when I saw my room was not serviced and was told it would be taken care of. I get back at 10 PM and there are fresh towels in the bathroom but the bed has not been made. I called the desk and they say requests for housekeeping have to be made before 2 PM. also, there's a piece of paper on the desk that boasts of how clean the room is going to be put in the last paragraph mentions the room will only be cleaned every five days unless requested. So they got me on that. but when I requested the service at 4 PM the person at the desk did not tell me it was too late to request service. He said they would take care of it. calling the desk tonight I was told to talk to the manager in the morning this place cost over $600 for two nights, unbelievable and unsatisfactory

If you want to stay in a real life dump.....this is the place for you. Hallways look nice but…read morethat's about it. EEEEEEK!

Staying here right now, for two nights.. front desk PIA, not very friendly... or compassionate. No…read moremanager at the location when needed "was on schedule " but then "took a personal day". Silly rules they have that make no sense... only two room keys, really? And offer newspaper "weekend paper" not specify Sunday , so basically no Sunday newspaper, Forget all that I'm eating breakfast pretty nice set up for free breakfast or included in room price... but cockroaches running around my feet not cool... may want to rethink staying here.