This business does not ask the customer what they want in a trip ... NEVER talk to the customer…read more Their attitude is ... "if you do not trust me, then go somewhere where else". I am happy to send you the emails that received.

First time using a travel agent. My mother and I wanted to take a trip together and my mother…read morereally wanted to have her friend/colleague, Kelly Delmotte at Main Street Travel, help us put the trip together. I was skeptical about using an agent but my mom was excited about it and trusted Kelly completely. Unfortunately nearly every part of our trip was frustrating and a bad experience. The resort booked for use] was truly awful. I contacted Kelly to let her know we wanted to explore options for changing resorts, indicating we were willing to pay to do so and just wanted to know our options. Kelly was actually in the Dominican Republic (as were we) at the time and seemed really irritated by me asking for help. Other guests we spoke to at the resort had contacted their agents to find out about changing resorts as well and were given prompt, courteous, and helpful service. Initially Kelly just encouraged us to work it out with the resort. When I told her that we'd already spoken to concierge and resort staff and were disappointed in the response and just wanted to know our options for changing resorts, Kelly told us that someone from Vacation Express or Sunwing would contact us within the hour to discuss options. I never heard from anyone and told Kelly this. She didn't offer any other solutions. My mother texted her making a comment that suggested it was getting somewhat better. Kelly seemed to take that as an opportunity to not have to follow up at all or do what I had asked her multiple times over several hours, which was provide us with options for changing resorts. It was particularly frustrating that it seemed like she had no interest in helping find solutions to make us more comfortable because she was a friend of my mother's. It had been my understanding that the idea of having a travel agent was to assist with travel and our needs were definitely not met. This was supposed to be a special trip for my mother and I. Our whole experience was disappointing. I will never use Main Street Travel again and likely will never use a travel agent at all again.

Rude, unprofessional and incompetent service. Annette is not capable of following a set itinerary…read moreand instead more interested in making snide comments and rude jokes about someone's travel wants. When deciding not to spend $10K+ on a trip that is wildly different then what we asked for she lied about placing an insurance policy for us and then hung up on me saying she would not communicate. She is out of touch, rude and completely unprofessional--stay far away from this "travel agent" you will get ZERO service and ZERO benefit from using her company.

Never again will We yThe service was not good. And very upsetting for us. Was unable to meet our…read moreneeds. Took intervention to resolve.once again I am disappointed in the lack of understanding of this service. When we ordered the package for our travel we told the agent that we do not do Internet she gave us Internet service now we're on the ship and we don't have what we wanted so I don't at this point what now. Space

Joanie & her team at Creation Vacation were amazing. Joanie made the entire process an enjoyable…read moreexperience. After sending multiple quotes & options, she booked our honeymoon & made it very easy for us. We were originally going to Jamaica for our honeymoon. Once the hurricane hit two days before our wedding, Joanie & her team switched everything to Mexico for us & did not even give us a chance to worry. I highly recommend Joanie's services!

Last minute decision to book a cruise for our 25th anniversary and what a blessing it was to have…read moreDottie as our agent. This was my first cruise and I get motion sickness so believe me when I say I had lots of questions. Ive always wanted to go on a cruise. Dottie was so patient and helpful throughout it all. I could definitely feel her smiling through the phone. Keep in mind I was in Los Angeles at the time and we booked this via phone. She gave me several options and definitely made me feel at ease. My husband and I had an amazing trip!!! The experience from beginning to end was truly amazing. When we arrived to our cabin we found it was decorated with anniversary decor. That special touch made me smile. After our cruise she followed up with to me to see how everything went . Great customer service!!!! Thank you Dottie!!!!