VERY noisy hotel!! People partying in parking lot next to our window and desk clerk not doing…read moreanything about it.

DO NOT STAY! My husband and I walked into the lobby, and it smelled like smoke horrible. We…read moredecided to go check out our room and walked in for about 30 seconds and looked at each other and decided to drive the 6 hours back home because it looked and smelled so bad.

We reserved a room here because it was convenient to the Interstate. Our room was quiet (though it…read morewas a Monday night when one would not expect many folks to be in a partying mood.) The bed was comfortable. The room and bathroom were quite clean. There was a small kitchen (which we did not use but which would have been helpful had we wanted to heat up a prepared meal.) The internet was strong. We could not hear folks in the hallway from the room. We liked the fact that breakfast was served until 10 AM. Many business hotels quit serving at 8:30 or 9 am, which may be fine for businessmen but is not fine for tourists. We appreciated being able to sleep later. The breakfast, while it had a lot of prepared foods, was better than that of many hotels. The oatmeal, for example, had many toppings, had you wished them. There was lots of bacon and boiled eggs, as well a what I now consider to be the "usual" hotel waffle station. I would say that this hotel is, overall, better than some other Hilton Brands.

This hotel stay was very noisy with music preventing any kind of sound sleep throughout the night…read more Morning breakfast wasn't very appealing. Easily my worth hotel experieince of 2025. Very diaappointing. Reserved a first floor room but they moved me revardless when i arrrived. Staff at the desk were not very friendly.

Don't pay attention to the negative reviews. This is an older hotel but they have done some…read moreupdating. The windows and carpet need replacing but overall it was clean and very comfortable. 2 Queen room was large, beds were comfortable and the breakfast was very good! It's so close to everything and right off the highway but quiet as well. There's the FishHouse restaurant literally across the street and plenty of stores and restaurants around. Staff was super friendly when we reported a plumbing issue with toilet. They got maintenance up there immediately. Housekeeping is full service every other day. The only thing I would suggest that they put extra blankets in the closet during winter. Not everyone can agree on the HVAC room temp LOL. OH and checke the shower curtains. Mine was dirty, but other than that I would stay here again.

Tip* ignore older reviews- we've just left and this hotel has been completely overhauled- feels…read morevery new. Room was very clean and modern and extremely roomy for less than $100!!! We drive this route, Detroit to New Orleans, several times a year so constantly building our "great stays on the freeways" list and this hotel is at the top Booked on the Choice app, arrived at midnight exhausted- very friendly woman checked us in- and then: I do NOT eat hotel breakfasts but I ate this one! Those eggs are being cooked right there with the smell of bacon and maple syrup- they also have a touch button pancake machine that's a fun little touch grits, oatmeal, etc Also very nice woman at desk for check out This is our stop now

Why, oh why, did I not read reviews before booking this hotel? Live and learn, but this was a hard…read morelesson. I travel extensively for work and can say with certainty that this was the worst hotel experience I've ever had. So bad, in fact, that I checked out early and drove 30 minutes down to Elizabethtown to check into a different hotel. I stayed in May of 2025, during what I assume was a massive remodeling time. I needed to work from my room during the daytime hours, which proved to be literally impossible because of the construction noise going on beneath me. That noise was only slightly less intolerable than the intense road noise from the passing cars and semitrucks on the interstate just outside my window. I had to sleep with a sound machine on my phone placed right next to my head in order to drown out the road noise. As I complained to the front desk, he told me that he only works there a few days and wasn't sure how to help me. This was the first time that I've ever packed my sh!t up in the middle of a trip and stomped my way out the front door. Worst experience ever.

Please for your health and safety read the low reviews and run…read more We booked through Expedia and the hotel has been a nightmare chasing a refund. We booked a last minute late night hotel while traveling through the area on a roadtrip. The photos looked promising but it's not safe to stay here. We checked in and went to the rooms to discover the strongest smell in our room and noticed the black mold everywhere immediately. There was human hair all over the bathroom walls and floor. The bed comforter, sheets, and pillows were damp and cold and musty, there's an infestation of stray cats out front near the lobby that walk up to you, the manager has been difficult to work with. The hotel manager only wanted to continue asking me why I didn't request another room when I advised on the health and safety protocols they're not legally following and putting peoples lives in danger while their entire HVAC system blows the deadly mold spores throughout the entire business and that I didn't cancel and that I showed up and was displaced due to my family's health and safety and unable to stay there. Thank god we didn't get to deal with the bed bugs and blood stained pillowcases that everyone else has reported and experienced here. Across the street is a bit pricier for a Hilton but worth it.

We had a one night stay at this hotel. It was very comfortable and mostly easy to move about. The…read moregreats: comfortable bed, awesome shower, great soap/shampoo dispensers, very clean feeling room. The TV is great and the guide is very responsive - instantaneous. In the room, instead of drawers, there are many hooks on the wall. I like the decor. The only hindrance is the bed frame that juts out about an inch wider than the mattress. We kept hitting our shins on the corners. The breakfast was good. They have real oatmeal which is always a plus in my book. They also had a pancake machine, breads, cereal, juice, fruit, and yogurt.

I only stayed one night which is not nearly long enough to enjoy this beautiful hotel. Imagine a…read moregiant game night. There were giant connect four, jenga and air hockey next to the cutest seating. My room did not disappoint either, it reminded me of my cabin on a Disney cruise- very colorful and cute. Now I am not a fan of the soaps that are in hotels these days, so I bring my own. But they had a lemon soap and I could not resist. The lemon hand soap was so moisturizing and fragrant that I had to try the lemon body wash and I was equally impressed. The next morning at breakfast I made myself some pancakes at the pancake bar and made myself some coffee. All in all, I loved it here and can't wait to go to another one with family or friends so we can play giant connect four and jenga.

Stay away, room was not clean, very disappointed, would not recommend this location unless you…read moredon't want a clean room.

The floors of this hotel room was disgusting. My boys were playing in the room and after 10 minutes…read moretheir feet and knees were black with dirt. The bathroom was clean and had good water pressure. The continental breakfast was good and had both waffles and pancakes. My kids loved that. There is no pool so don't listen to previous reviews. The elevator was broken but it was getting repaired when we were leaving.

Booked this on Hotwire under one of their hot deals. We checked in late at night the lobby and…read morehallways had a funky smell. The room smelled better when we got into it. It was clean and basic. No extras not even a laundry bag. The faucets were rough, and lighting fixture over the sink was missing a cover. The pillows were also small. The breakfast was typical fruit, oatmeal, cereal, biscuits and gravy, juice, coffee. I guess you get what you pay for.

Found bed bugs, crumbs, mold, dirt, and dead skin. My family and I were so excited for the weekend…read moreand were so disappointed to find these horrible sights. The only two options we were given were to sleep in the same room with the bed bugs or receive only a 50% refund. This is unacceptable and just straight-up unfair. If I were a manager, I would immediately take action--or at the very least, offer a full refund so we could afford to go somewhere else. Disgusted and sad.

I 65 S bound - Right after Louisville you'll find this rest stop. Tons of parking spots, plenty of…read morewalking area for kids/pets, clean restrooms - women's had several out of service but they were marked, tourist information, vending station area, and some rocking chairs which adds a nice southern touch!

I have to give it five stars for being clean and open, as well as having clean bathrooms with doors…read morethat actually don't have see-through gaps! Also a few fun Kentucky displays on bourbon and lots of available brochures. Picnic areas and a separate vending machine area. The coke machines were sold out and I'm pretty sure one of them charged me twice for no product, so I'll have to work that out when the charges come through on my card. But nice spot for a stop anyway.

I understand this isn't a five‑star hotel, but there are basic issues that could be fixed with…read moreminimal cost. For example: reattaching the baseboard, spraying for ants (I've already killed about five - some in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor and smelly carpet with flooring that can actually be cleaned. You can also hear every step from the guest above you -- at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund. I later learned I had reached the wrong property -- that hotel is about three miles from Best Western Louisville South, where my reservation actually was. Once I reached the correct location, the experience changed. I spoke with Carrie Peterson, who identified herself as the General Manager of Best Western Louisville South. She acknowledged the hotel has an ongoing ant problem but refused to issue a refund. Instead, she suggested I sign up for reward points to stay at "another Best Western," which I explained I would never do. Her approach was unprofessional, dismissive, and lacked accountability. She attempted to position herself as the victim and ended the call when she couldn't manage the situation. This was unacceptable given the money I spent and the conditions I encountered. If tournaments hadn't filled every hotel this specific weekend, I would have left immediately and paid to stay elsewhere. I will never return to this hotel -- or any Best Western.

You get what you pay for! This is a decent mid-to-low market budget hotel. Pool was closed…read more(seasonal I suspect as my stay was mid-September. Small gym. Breakfast was a joke, all 4 mornings I stopped to look and left empty handed an hungry. Elevator was actively being painted when I got in it after check-in. Walls were wet for the rest of the day and no sign was posted to warn people but the paint fumes were a good indicator. Probably would have been better to paint it over night. Room was 'good enough'. A/C worked great. Mini fridge and microwave was nice as was the coffee maker. Bathtub was super small, short and shallow. Overall it serves its purpose, and was priced right for what was offered. Free parking was nice. Won't stay again if I get a choice though.

If I could, I'd give this sh*thole a 0 stars. Saw a bug crawl across the nearest bed as soon as I…read moreturned on the light. They also had signs of bedbugs. Spiderwebs in the corners. Tell a customer you don't have bedbugs when there are clear signs that YOU DO is not a good look. We're not blind. Absolutely disgusting.

There's a needle and the cap in the floor of my room.... Like the hell?? This is the oldest…read morenastiest room I've ever seen and we paid $79 for this room?? More like $10 for this roachtel! After further review of my sister in laws room we found bed bugs on both beds and we found blood stains on the floor and pee stains on the sheets. WORST MOTEL IVE EVER SEEN IN MY LIFE! Got our money back and leaving!!