Received a confirmation email that my order is ready for pick up, drove to HD Leila and when I got…read morethere I chose curbside pick up. Waited for a long time and I went to customer service, ended up my order is not ready and she called Sean the acting store manager does not even provide a proper customer service, he just told her to look for someone else while he picks orders for other customers thats not even there yet. Long story short they told me to come back the next day so I left empty handed.

The customer service staffs are terrible. They would tell lie after lie about the status of the…read moredelivery. 1. Someone at customer service between 3:10 pm and 3:20 pm confirmed that the furniture was picked up and will be delivered by 8 pm and this never happened. 2. Someone at customer service between 8:15 pm and 8:20 pm said that the furniture was not picked up. She apologized and asked me for a preferred time slot (12nn and 3 pm) and WILL MAKE SURE that it will be delivered within the time frame. She also told me that she put a note that it would be prioritized due to the inconvenience it had caused. I called up again the following day and guess what, no note or remarks was put on my order. They couldn't even confirm if the item has been picked up. I took time off between the said time frame and now they are telling me "we can't assure the delivery time". These people will tell lies and give empty promises just to calm you down or just to cut the conversation short. I'm really disappointed and very, very upset.

i would definitely not recommend this company. terrible customer service, rude on the phone. go…read moresomewhere else!!! i actually give them zero star!!!!

Yesterday (Father's Day), my husband and I purchased 35 odd shaped bricks plus two bags of cedar…read morebark mulch, in order to beautify our front flower bed. We also paid $35.00 to have the materials delivered to our house. We were told they would be here at around 10:30 a.m. The next day the bricks were delivered by two men in a half ton truck at approximately noon. No problem, I was home anyway. PROBLEM: The bags of mulch had large holes in them and were obviously not filled to capacity. In fact, one was less than half full and the other approximately 3/4 full. The delivery guys suggested I call the owner to discuss the problem, which I promptly attended to. They also told me the boss picked out the bags himself! NEXT PROBLEM: The owner's son answered the phone, and was very rude to me. I explained the problem in a calm manner. He said that if I didn't like what I got then I should come by and pick out what I wanted. I told him that was unacceptable and asked to speak to his dad (the owner). He said he would give him the message to call me and was NOT friendly at any time during our discussion. He wasn't concerned at all about the problem. I instructed the delivery guys to return the bags of mulch and ask the owner to give me a call. NEXT PROBLEM: The owner called me late in the afternoon. He was even more rude than his son. He stated that I get it the same way as he got it from the manufacturer. He wouldn't allow me to explain the fact that the bags had large holes in them and were partially filled, and insisted that if I didn't like what I got that I should come and pick out my own bags of mulch. I told him that was unacceptable, that we paid for the delivery of FULL bags of mulch and that he is obligated to deliver FULL bags to our home. I told him I didn't appreciate being talked to in such a degrading manner, that I am his customer and he is obligated to provide the goods as we had already paid for them. He was shouting at me while I was trying to get some customer satisfaction. When I asked him if he saw the bags I returned he responded by saying "NO!". He said he just got the message to call me and wanted to know exactly what MY PROBLEM WAS! I suggested that he have a look at the partially filled bags as I had requested the delivery guys to show them to him and that he should have looked at them BEFORE calling me. He admitted his son NEVER gave him my message but that the delivery guys left him a note to call me. He curtly said he would have the bags delivered and then abruptly hung up on me, without allowing me the opportunity of knowing when they would be delivered. Within one hour, I had two FULL bags of mulch on our driveway. He NEVER apologized to me for being rude. He should have sent 3 bags and an apology. This whole thing was completely avoidable and unnecessary. Had he apologized, I wouldn't be writing this review nor telling anyone about the issue. If they are that disrespectful and discourteous to their customers, how much more rude would they be to their workers?! I feel sorry for anyone who has to work for them and I will NEVER shop there again.