This man definitely has communication problems. I'll try to keep my review short. Bottom line is DO NOT EVEN WASTE YOUR TIME WITH THIS COMPANY.
We obtained three estimates for replacing our existing fence. Our last estimate was with Superior. They had installed the original fence some 12 years ago.
He gave us a good estimate and we elected to go with him. We called him within an hour of getting the estimate. He told us the job would be done within a 2-3 week window.He was in a very big hurry to get our deposit on that Saturday evening, so we put it in the mail box as he requested.
On March 11th he called and said the fence would be started on the 18th and would be completed on the 21st. On the 18th, my wife sent me text several times saying that he had not shown up. I called 3 times and left messages but never heard from him. The last message I left I expressed my concern about him not showing up, not returning my calls and him having our deposit.
Upon arriving home Friday evening, I called him from my wife's phone and he answered right away. I was furious and hung up. After fuming all night and discussing the matter with my wife, I called him on Saturday morning and had to leave a message. The message was we decided to cancel the job and wanted our deposit back. I explained that we made this decision because of his lack of communication.
Being concerned about my deposit, I called the county sheriff's office to see what I could do to insure I got my deposit back. The officer took my information and said he would get back to me.He called me back and said he left a message and informed me of my legal path.
Within an hour, I received a text from the owner stating he put my deposit in the mail. He went on to whine about "the first time in 20 years of getting a call from the local police about a homeowner wanting their deposit back because a contractor is a day late starting a job".
I simply replied this could have been avoided with communication.
It's Tuesday and I'm waiting on my check. Let's hope it is good.
4/8/16
Well, I've work through numerous channels to get my deposit back, including the BBB. In this guy's last rebuttal, he continued to deny me my deposit. He actually had the nerve to say that he considered this matter closed and would have no communication on the matter. For those of your looking for reviews on Superior Fence, feel free to look them up on the BBB website. How he has an A+ rating is beyond me. Perhaps that will change after my complaint is closed. However, he is NOT certified by the BBB. The following is my response to the BBB on his rebuttal:
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11249635, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regard to the 72 hour cancellation comment. There was no opportunity or reason to cancel at that point. Dave told us he was 2-3 weeks away from starting the project. We agreed to this time frame. We did however decide to cancel within 72 hours of him not showing up or returning our call on the day he told us he would start..
Regarding the 4/4/16 BBB response from Superior
This is the FIRST TIME he has mentioned that he had purchased the supplies to complete the fence job, his justification for keeping the deposit. Upon investigation, we learned that he never called Miss Utility to have our yard marked. A ticket was never established.
The bottom line is Superior Fence never showed up (even a day late) when he said he would start. He didn't return any of our phone calls (which seems to be a recurring theme in other complaints/reviews we've read), thus creating the reason for our concern. Thus, we didn't see the point in waiting a few days or even a week to see if he would show up.
Since I am the customer submitting this complaint, I don't believe they have the control to "consider this matter closed".
I have taken matters into my own hands to bring resolution to this matter. There is a Virginia legal code 18.2 - 200.1, Failure to perform promise for construction , ect., in return for advances. under this code, keeping such deposit constitutes felony larceny. I sent Superior Fence a registered letter explaining the events and requesting our deposit. Under the code, the company has 15 to to comply. After such time, the county sheriff was contacted. They contacted the Commonwealth Attorney, who was ready to put out a warrant for Mr. Eilertson's arrest. The Deputy gave Mr. Eilertson a courtesy call and explained what he was facing. He suggested that he settle the matter, but said it was only a suggestion. Within 2 hours, I received a text message, from Superior Fence, informing me that my deposit had been left at my front door.
Mr Dave Eilertson, I now consider this matter closed.
William Busby read more
