We were in desperate need of help after discovering a sudden basement flood, and I'm so grateful I found South Pacific as the top result when I started searching for restoration companies. I reached out to Gary that same day, and he was at my house within a few hours. From the moment he arrived, it was clear he knew exactly what to do. He spent a long time extracting the water with his equipment, and then left several fans and dehumidifiers running for almost a week to make sure everything dried out properly. What really stood out to me, beyond the quality of the work, was how genuinely great Gary was to work with. A basement flood is incredibly stressful, but he made the whole situation feel manageable. He was patient, friendly, and consistently went the extra mile during the entire process. When my insurance company refused to help, Gary worked with me to set up a reasonable payment plan that fit my situation. That kind of understanding and flexibility is rare, and I appreciated it more than I can say. It is obvious he has the experience, the right tools, and solid business practices that you hope for when you are dealing with something this serious. If you are dealing with water damage or any kind of home disaster, I truly recommend calling Gary at South Pacific. He made a huge difference for me during a very tough week, and I am incredibly thankful for everything he did. Five stars without hesitation. read more