I called on Wednesday 9/15 to make an appointment as a new patient. The receptionist, Donna,…read morecouldn't add me to the schedule because their computer system was down. I explained I was having trouble getting an appointment elsewhere, and she said I would receive a call back on Friday 9/17. Well that Friday came and went, no phone call. I called to follow up on Monday 9/20 and left a voicemail. A few minutes later, I was called back. Donna said she still can't verify my insurance online even though they do accept BCBS. I asked if it could be verified by phone. She said I can do that, but she made it very clear she didn't want to have to make that phone call. I simply asked her, ok I will call to verify but first can you tell me what's your soonest available appointment that I could get? She became very agitated with me, and I'm not sure why because I was still being pleasant despite never having had my call returned as promised. She said she was done with the conversation and hung up. A few minutes later she called me again. She started spewing excuses about how the insurance provider's site was down and how she can't control the internet. I said I understand, I don't expect you to. She said now the site is working and she could verify the insurance. I then repeated my question, when is the first available appointment. By now, it's not until 10/4. If she had been less resistant to doing her job in the first place, maybe I could've gotten an appointment in the same month, but I didn't argue this point as she was clearly already so upset and I continuously said "ma'am I'm not sure why you're so upset with me." Once the appointment was booked, she told me where to download the new patient forms and that was it. At least it should have been. But then, she started in again. "You know, we do our best to keep up with people's very high expectations." I said very calmly, ma'am, this isn't about my expectations. It would have just been nice to receive an update as I still need to see a doctor and was waiting to hear back. She became so flustered, she started blaming me for the argument, but I pointed out that she was the one who had brought it back up. She was then so aggravated that I wasn't accepting her BS excuses, she cut me off AGAIN. I called back seconds later. She answered. I asked to speak with someone else, as I'm now uncomfortable having an appointment somewhere I'm already being treated so poorly. She said they're not available. I asked for them to call me later. She said "I can do that, but she already knows the whole situation, she was standing right next to me." I said, "oh so she only knows your side of the conversation? That's not very fair. " and she hung up YET AGAIN. I truly don't understand Donna's attitude or why she believed I was deserving of that unprofessional temper tantrum. I've kept my appointment for now simply for the reason that I can't afford to skip it for an even longer wait list at another practice. But now I'm back to square one of finding a new GP in the area after relocating. What's ironic is, this practice was a referral. They came recommended by my best friend's entire family. I guess they never caught the receptionist on a bad day. Or maybe she's only rude to new customers. Who knows.

I left my primary Doctor after years of negative experiences. Something I should have done…read moreearlier. Pinnacle Family Health is the absolute best!! Tina Mabe is a warm, caring health provider. She is thorough and listens to whatever concerns you may have. She honestly goes out of her way to make sure that your concerns are addressed. My only regret is that I wish I had changed over a long time ago. 5 stars for Pinnacle Family Health!!!

Personalized medicine at its best. The staff is amazing and make you feel like a VIP the minute you…read morestep inside the office.

Anita and her team are caring and provide excellent quality healthcare…read more Anita truly cares about her patients' wellbeing.

Happily we were able to rectify the misunderstanding. I'm glad It worked out. Thank you Jennifer…read moreand of course Drs.

Very shady office practices. In the middle of a pandemic they send me a bill telling me I owe them…read moremoney not covered by my insurance since 2018. That's right a year and five months ago. Too many other choices better to find an office that does a better job of caring for their patients and isn't on interested in the $$$$

As I walked in I was treated very nice by the friendly staff…read more The dr was informative and caring. I have been pain free since. Thanks Dr. klepp.

staff was friendly. office was clean. Dr. Klepp was very nice and I was so happy to be pain free. I…read morerecommend this office.

had a very disappointing experience at Anita Sank's office, largely due to the front desk staff…read moremember, Danielle. Not only is her in-person demeanor unprofessional, but her behavior over the phone is just as concerning. When calling to schedule or follow up, she comes across as impatient and dismissive, often speaking in a sharp, reprimanding tone. Instead of assisting patients, it feels like she's correcting or scolding them for simply asking questions.

Dr Garib is professional, courteous, and I couldn't be happier with her services. Her nurse and…read moreoffice staff are very helpful as well.

This 24 hour ER is next to Publix in the Woolbright Shopping Center. Free parking in front & a…read morepull up at the door made drop off easy. There was no wait, we were seen immediately. Staff was friendly, professional & competent. The facility was immaculate. A call out to Akeem & Dr. Black. We happily paid a hospital emergency room bill as expected.

I had a genuinely positive experience here. From the moment I arrived, I was greeted by a very kind…read moresecurity staff member who brought me back immediately and helped me feel comfortable right away. Dr. Feliciano truly stood out. He listened carefully, asked what I needed, and acted quickly. I have a rare disorder, and after living with it for 17 years, it's unfortunately uncommon to find a doctor who both understands and follows through. Dr. Feliciano did exactly that--he listened, respected my input, and responded promptly with care. After a very difficult hospital experience over the weekend, this visit was a complete contrast. Every single person I interacted with was kind, respectful, and treated me like a human being--not just another patient. I left feeling heard, supported, and with clear answers. I also now know which specialist to follow up with for some new symptoms, which gave me a sense of direction and relief. I'm very grateful for the level of care and compassion I received here.