We had a great experience with Mr. King. Worth the wait to get he and his crew out to the house…read more The crew was exceptionally professional and skilled, completing a large driveway and patio in two days. It's absolutely beautiful and we can't wait to use him again.

Called to get a quote for a larger residential project. The man was inappropriate and rude. I am…read moreshocked that they are in business. Completely unprofessional. I run my own business and cannot imaging treating potential clients the way I was treated. He hung up on me. They must be so busy they don't need additional business. I would recommend going someplace else because they probably cannot get to you or you will be treated badly.

I contacted two roofing companies to come out and provide an estimate on a roof leak. The second…read morecompany that came out was A.L. Nash & Son's Roofing. Mr. Nash came out and looked at the roof but did not have anyone with him and said he would need to come back to get on the roof and assess the problem. Two days later I receive a call from Mr. Nash saying that he had come out, figured out the problem and then completed the work. I was surprised as I had not authorized him to do the work; only to provide a quote. He said it would be $375 for the work. I went ahead and paid because I didn't feel I had a choice. I feel Mr. Nash took matters into his own hands to ensure he got the job by doing it without my explicit authorization. In late December, I noticed that the leak had not been fixed. I contacted I contacted Mr. Nash by email and phone several times without a response. After a month, I sent another email requesting my money back as I needed to get this done and hire a new company. He said that there were no warranties and there was nothing he would do for me. Quite frankly, since he did the work without my consent or a signed contract, how would I even know if there were warranties. Very unprofessional and unethical in my opinion.

This company is family owed, and everyone there is courteous, and professional. We had our entire…read morebasement floored with LV, the theater room was carpeted, and an upstairs bedroom was completed with wood floors to match the entire upstairs. Josh came by and gave us a competitive quote for the flooring, taking time to answer any questions. We had other quotes, some cheaper, but none of them matched the customer service of Cleveland Carpets. We waited 8 weeks for the install because we wanted to have Jim do ours floors, and he was booked out. We used Jim before to install floors upstairs, so we knew his work was top notch. Jim is a one man crew, who moved every piece of furniture himself, and put everything back in the exact same place. A few weeks later we had a door installed downstairs, and the contractor had to take up some of the carpet, which left a puffy area by the newly installed door. We called Cleveland, and Josh sent out a tech to reinstalled that area correctly. We asked how much and they said it's no charge. Who does that nowadays. If you need flooring done and want it done perfectly, call this company, you won't be disappointed. Thanks to Cleveland Carpets and their entire staff.

Great company to deal with from the free estimate to the finished install.read more

A picture is worth a thousand words. Ray was supposed to lay our tile flooring at a 45 degree angle…read more(diamond pattern) and this is the flooring he thought was acceptable as a "professional". Our bathroom remodel turned into a nightmare and this was the last straw. Please do not be conned by this sweet talking, God fearing couple. They are not as experienced as they try and portray themselves to be. They offered to fix the flooring but wouldn't give us our money back to fix all of their MANY mistakes and to complete the bathroom remodel ourselves. All trust was broken to the point that I wouldn't even trust them to give me the heimlich maneuver if I was choking. I would be better off dislodging the object myself!

5 Stars! Had a kitchen cabinet coming detached from the wall. Ray was on time and knew exactly what…read moreto do. I've got a few more projects I'm sending his way. Thanks for a job well done.