Saw all the negative reviews and as someone who runs a small business and works customer service I had to leave a good review! I have not experienced anything negative with the employees here. Honestly even if they were rude I would not care in the slightest. Someone could call me a B*txh to my face and I would still shop here. The selection is that good. Sooo many cute clothes and priced super affordably. The employees are TEENAGERS so if you're having issues with them it's your own fault for starting drama with teens who are making minimum wage. It's not that hard to buy your clothes and leave. All of the reviews here are "I tried to return something that I was explicitly informed was final sale and they said no so to a refund and now I'm mad" like?? I have never had an issue because I'm not annoying af. My fav miss me jeans are from here and cost me $30. If you want to pop in for cute affordable clothes come here. I guess if you're insufferably annoying and can't understand basic policies, pay more and shop on Amazon or something. read more

A year ago, I would have given this place one star. the employee at the front was rude and acting like me being a costumer was a bother. I came in a few months ago to try again, and the teenager at the front helping me was nice. She had black hair, if I could name her I would! She was the rainbow at the end of a storm! Will be continuing business here. read more

DO NOT COME HERE the workers are very rude and stare like your gonna take something. i opened a pair of socks to see the length of them once I was closing the bag back up to put the back a worker snatched them from my hand. I didn't say anything until I left but once I did I respectfully told her she could have asked for me to give it to her instead of snatching it from my hand like I'm a child. she didn't like what I said and responded back very rudely trying to kick me out while I was already walking out. this store is always empty and yes has very nice clothes but is empty for a reason. do better. And the workers are all disrespectful and rude read more

Horrible Experience!! I was taking pictures to show my gf what she likes, and they kicked me out. Didn't want to hear even my side of the story. Never giving my business here. read more

First time discovering "Surprise" clothing I was waiting for Charcoal BBQ next door. Popped in for a second then needed to leave since my party was called for seating. Thought to myself, I'll be back. Second time came with my daughter, she picked out a cute night set. I grabbed some eye lashes. This is a pretty tradition Korean clothing spot. Like fashion Q, forever 21, Boomy, LUV, etc... Recommend for simple cute fun outfits. Date night, kids first day of school. They have variety of options, anyone who complains cheap clothing. This is the same shit as any other place. If you're looking for high end quality goto Bloomingdale's, Nordstrom or a luxury brand. Third time I had came in today. Just for some lashes. I was greeted right away, looked around. The employee today helped me out so much. Had asked her on her opinion, on multiple things. Felt like she was being honest, which is a plus for me. I was more bothering her, they have no problem giving you your space here so you can roam freely. Walked out with " eye lashes of course, few shirts and some jeans. Customer service was great so I'm okay drive out this way for just " eye lashes" again. Next time I'll get her name, if you see this thank you again for all of your help! You're amazing and Surprise is lucky to have someone like you. read more

This place just opened today and my girlfriend dragged me here. The owners and staff were super friendly and kindly asked if I can bring my other friends here. I tried looking it up on Yelp but couldn't find it (for obvious reasons because it's a grand opening) so I decided to put this establishment on Yelp to pass the downtime while waiting for my girlfriend. I don't know much about girls fashion but the place looks pretty nice and everything seems priced pretty well. Check it out if you're nearby! read more

Surprise - Women's Clothing Near Me - Canyon Country, California

I was in a few minutes ago and the young girls were so incredibly rude to me when asking about why my receipt was different than the tags. The young girl with glasses started an argument with me in front of my daughter and when I asked if there was a problem she said clearly there is and proceeded to talk about me to her friends that were in the store. Before I knew it I had four young girls rudely making comments to me and borderline to fight me in front of my child! This place is a rip off and I have never experienced such horrible and rude service!!! read more

Went in & said " Hello " and didn't get a response ,thought maybe she didn't hear me .Didn't get asked if I needed help or anything. She then proceeded to slam hangers at every rack I was looking at , so rude. Horrible customer service. read more

Was in here to exchange a dress that my wife she bought one day ago we went in dress unworn it does say on there receipt that there is no exchange policy on dresses which I understand my wife is pregnant and we just wanted to exchange for some other pajamas since my wife is pregnant the lady's were rude and didn't even hear me out I have a very big influence on Santa Clarita and will make sure this store makes it on whatsupscv instagram page to let people know of the unfairness of this store I would understand of the dress was worn but it wasn't and the fact is my wife shops hear all the time and we will boycott this store and will make sure that all of Scv valley hears about our horrible experience read more

I love this store. The selection of the clothes is very similar to Fashion Q or Forever 21. There is a lot of inventory and she carries plus sizes. Prices are competitive, I have found items that I have seen at the mall or online for much cheaper. Customer service is great too. She greets you when you walk in, Let's you know she is available if you need help and then leaves you alone. Is a great little store. read more

The teenage employee that works here with curly hair, and an attitude with her phone in hand, talking to her friend mocking the situation between her and myself, the customer. I had called her over to the door while she gestured to me 11 and I lifted my hands in the air, showing 10 referring to the time the store should have opened at. When she got to the closed door she was already bothered with me being there. Im telling her that the store should be open by now because on the maps the store hours say they open at 10am mon-sat expect for Sundays. She was bothered by my questions and pointed to the new hour sheet posted on the window and said the hours posted right there and thats when the talking back with unnecessary attitude started.It could have been a civil conversation before I realized I was talking to a teenager who only knew how to talk back and not have a conversation. I did not once tell her to let me in early, i did tell her that it was unprofessional of the owner to not correct this issue with the online hours because posting a paper on the front of your store are not going to reach the people who use their phone to find out what time a store is opened. The employee continued to flinging her arms and phone around mumbling every so often something to her friend over the phone about the situation, very unprofessional. She then continued to get mad at me for reasons i wasnt bothering her for, that she barley got there and is just turning on the tv and why am i bring the issue up to her as if i were supposed to talk to the mannequin ? She was the only one there. I simply wanted them to know my frustration and confusion and how it was not professional of them to only post on the store window but not on any website or maps, and how it was not fair that I drove an hour away for the store to be closed because the new hours were not updated online. Long story short the employee couldn't handle feed back from a customer who drove a distance to come shop at the store Surprise. I wanted to simply give my feedback on how it will continue to be unfair for customers who are not regular customers don't already know there has been an update in the store hours. Also how it is unprofessional of both the manager and employee for not thinking anything of this. read more

They check your temp upon arrival, sanitizer your hands, and make you wear gloves. All items are final sales and you cannot try it on. It's a low grade level of fashion Q store. Not much to choose from in my opinion. Probably better off going to ROSS. read more

I usually go in here for a quick pick up for lashes that I get in F-304 my fav ... and cardigans and summer loose dresses I'm not a heavy girl but the clothes comes small so I shop in pluss size for an xl and they don't have much for pluss size so I wish they could get cuter clothes for the plus size section ... I bought some heels from here as well and they were comfty and have lasted me ... like I said I come here often for quick pick ups or last min dress needs .... fair pricing and nice staff read more

My girls and I love shopping here! 1 star subtracted due to non updated internet hours. Drove over an hour to find out change in hours last month :( my 17 year old daughters favorite store tho read more

Pulled into a parking spot and the second the store worker saw my car lights on the stores at 7:30pm their open sign went dark. I guess they don't need business. That's fine I won't be back! read more

Do not buy clothes here. Poorest quality clothing I have ever seen! Also store owner and all people that work here are not aware of how customer service works. The pants I bought ripped on the first day I wore them, brought it back to the store and owner says "the store policy is on the receipt that clothes must be returned in the same condition as they were sold for returns/exchanges" well I would have already had to buy the cheap clothing to see this policy. This store is a scam. You'll have better luck shopping online or even the dollar store. read more

I love everything about the store the customer service is amazing the lady's that work there are so respectful and helpful.

Great option if you want clothing cheaper than Forever 21 or Amazon. You can find similar items of almost the same quality or cheaper but you won't be going out the door without anything on your hand even if it's a small item. read more

The clothing, jewelry, makeup etc... is so lovely. The prices on everything is affordable and very cute. The people working were so kind and helpful! read more

I honestly love this store I walk in for one thing and end up spending $100 it's that amazing I going to be going there for all my summer clothes read more

My mother went in on 06/05/2018 to purchase a shirt as a gift for my niece. The shirt did not fit her so my mother went in today 06/08/2018 to try to either return it or get something else. John refused any kind of exchange or return because he claims that no tags should be removed in order to return it and refused to even look at the receipt. No where in the receipt does it state that. The original tag is still on. Only the part where the price was ripped off. Which is what you do when you give something as a gift right? John humiliated my mother and we will NEVER shop there. So buyers be ware. Unless you want to get stuck with the item, make sure what you buy there fits...smh!! read more

I was really bummed when the old clothing store closed, but this one has super cute clothes just like it, but way cheaper

I love this store. Good quality clothes and the customer service there is friendly and professional. Keep it up Surprise in Canyon Country the residence love you .. read more

I LOVE this store! My daughter & I were looking for a graduation dress, 8th grade...Found It :)) Among other items :0 They offer very fashionable clothing at affordable prices. A great selection of accessories, handbags & matte lipsticks. The lady who works the sales floor is very kind & helpful while keeping up the appearance of the store. Thank u :)) read more

I LOVE IT THE PEOPLE THERE ARE GREAT one of the best staff of all time could never ask more especially when they help me

Sassy staff. Perhaps under new ownership. Years ago this place was fab with customer service. Too bad for me. I loved this place

since covid they have been very safe one of my favorite less expensive fashion stores in my city usually it's hard to find items that match my style but I've actually found cute items here that are trendy they also have a cute lingerie section,sell makeup, piercing jewelry, and shoes employees are always nice and helpful when I come in read more

Great store, great prices, great staff!! Fun store! It's a good store to check out! They change inventory a lot so there's always something new. Don't forget the back clearance racks.... so fun! read more

HORRIBLE STORE. If I could rate it 0 stars i would . The employees themselves are rude and unknowlegable about store policies at all . I bought a blouse I loved and got home realized it was damaged I went back to the store to just exchange it and the woman working refused to help me . She tried calling the owner and sending pictures of the shirt and they said I could not exchange it period . I was not looking for a refund of any sort just wanted merchandise that wasn't damaged ! The material was already cheap as it was but I just needed a quick shirt for a night out . When I was ready to wear it is when I noticed the shirts threads completely coming out from the ends ! I asked to speak to someone at a higher position then who I was speaking to and or a corporate number she said there was no one that could help me ... never going back there horrible "management " staff and customer service ! No wonder I never see anyone going into that store. I will not be shopping there and will look to social media to let it be known even if you buy merchandise damaged from them they will not be willing to help you . Literal thieves !! read more