I love Sutter as products, they are top of the line,medical grade, lots of choices. The employees are respectful, attentive and professional. read more

Get service from Abby. Get products and specials. I go to the Winter Haven on Cyprus Garden Blvd. Address.

First Visit with my husband to see what this new business had to offer. Very relaxing atmosphere and very informative. They take the time to explain the products and how each product could help various medical disabilities/ailments. Overall impression was excellent. Great specials for first time customers. Military/veteran friendly. read more

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3 phone menu levels and almost 5 minute wait to just ask about weather or not they had item in stock. After getting a live voice found out phone number is a central phone and supplies are dependent on location. No number given for local dispensary. Never got info I was looking for - "do you carry 10mg Indica Capsules?" Never had this experience with the three other dispensaries I've felt with. They're off my list. read more

Quick friendly service, consistent good quality product compared to their competitors in town.

Faulty cartridges DONT go here. Shitty customer service and subpar product. They won't exchange even though corporate promised.

I highly recommend, Surterra in Palm Bay. They have a lovely variety of products that are galactically delicious, and most importantly, the Budtender's are all so kind, and easy to talk to. Kudos to Zack and Lacey the positive energy radiates, the moment I walk through the door. read more

My experience has been nothing hut caring courteous people... Clean, atmosphere great. Educational ! Polite customer service!! I pass another despensory to go here!! read more

I got an email this morning that Surterra was having a 30% sale on their disposable Vapes. I put my order in right away and appreciated the response I got that I would be texted when my order was ready, and that they expected it to take about a half an hour. Based on this information I got in my car and I drove 45 minutes to Palm Bay. When I arrived, Ashley greeted me from her desk. I gave her my name and explained to her about the morning email and the sale and me putting my order and that I had not gotten my text yet, but when it said that it should be ready in 30 minutes I just got in my car and drove down. As I was saying that she was rolling her eyes "we don't send texts" she said, you'll get an email. I picked up my phone and looked for an email and I sow my original email from placing my order which clearly said "we will text you when your order is ready". I repeated this to Ashley. At this point she seemed quite irritated at me and asked if she could go over my order with me. I explained that I just placed the order 30 minutes earlier and that of her total for the order was $400 that that's exactly right and we didn't really need to go over it. At that point I asked to speak to the manager. She said to me I am the manager. I asked her well what's with the attitude ma'am? She said to me "when people come in off the street and they are aggressive, then we are taught to be aggressive back to them". I took a step back I was very surprised at her attitude. I did not think I was being aggressive. A short while later she left her desk and I did not see her again. I did place my order and get what I needed. I know we're all under a lot of stress now but managers are supposed to do better. read more

Poor quality medicine, and they process your buds before they sell them. The medicine you receive has almost no visible trichomes, which means they took your kief to sell to somebody else. When they do this you don't get the full spectrum of relief that you should get. This is a common practice with most dispensaries. I'm unsure how they get away with it. It should be a banned practice. read more

Love this dispensary!! Fast service, you can order right online and go pick up when it's ready. Makes my life much easier!!

I had a problem redeeming some rewards stuff. The problem i was told was solved during a chat with the web page customer service. Told they put notes in so that the store manager could see i was due a free product. He said i had to have the app installed to redeem it, i explained the app won't run on my phone, just runs but can't click anything. I told him and he read the note from corporate and then said he wouldn't honor it or the coupon. He seemed to be upset they even made the offer, that it was in the app and that he was tired of dealing with it. he didn't speak clearly as he was way too high, in my opinion. He didn't know how to use the "system" nor was able to explain it to me. It was a "what can I do?" thing. I've gone to three other surterras and this is the only bad one. try merrit island they are a 10 read more

As of Lately Surterra has the best quality flower around.. If you're a boujie smoker and want pretty flower with great quality this is the place to go if you're not on a budget.. read more

I like this place. It's clean, relaxing and yet has an upscale feel. Easy to find, although a bit out of the way for me ... but I make the trip because the ppl there are knowledgeable and it feels less haphazard than some other dispensaries. I like their products just fine :) read more

first of all this review is about store/corporate policy, i just recieved my card, very new to all of this but excited to get some relief for my issues, i looked at the website and picked out a couple things to try, as i am not sure yet what will work for me. i know they have 60% deal for first purchases, ect ect. i did not want to use that deal yet as i just wanted to pay full price and then get a shopping list together, seems fair ? well i called corporate and they basically said no . too bad so sad. fine i will go else where. read more

The staff is incredibly helpful. The environment is relaxed and comfortable. Ashley is absolutely amazing with her knowledge of products and her willingness to listen and converse. read more

Had decided to stop at Surterra on Sunday to check them out and get some product. The parking lot was dead, pulling up I wasn't even sure they were open. Well once inside I discovered very quickly why they were not busy. Two individuals working and neither were very friendly. Honestly I felt as though I was "bugging" them. A young lady went behind the counter to ask me what I was looking for. I explained my health issues, why I was using it and what I was looking for. She hands me a list of all their products and says here are all your options. My reply was well those are just the name of the individual product and what strain it is. That doesn't tell me anything. At that point she was annoyed with me you could tell and said well we might have a sheet that gives more detail. I said don't you know the products? All she could do was look at me with complete disgust like how dare I call her out like that. I said you know what I am going to pass and take my business elsewhere. Her response was....ok no problem. They both let me leave and said nothing. I will NEVER be back! read more