My wife called this woman in Friday. This woman OFFERED to come to our house to groom and bathe our dog. She said she would try to do it Saturday, but it might be as late as Sunday. My wife never heard from this woman again. My wife tried to call her to confirm when she was coming so we could have things prepared for her to bathe & groom him, but she wouldn't answer the phone. Her phone doesn't have voicemail set up either. She wouldn't respond to my wife's polite inquiry via text message either. I tried to call. She won't answer. It's Tuesday night. She still won't answer either of our phones, and has never called or responded in any way. Now i see this previous review where her behavior seems like that of a mentally divergent with anger issues as well, so I'm glad we didn't have this woman at our house, because i have zero tolerance for that kind of hostile insanity. I can only base this recommendation on my own experience and what I'm seeing. This person is clearly disorganized, disinterested in building a clientele, and disturbed. She is completely unreliable, unreachable, unpredictable, and untrustworthy. There are plenty of other options for groomers, so i can only suggest you look anywhere else to businesses that serve customers and care about keeping customers. This unsettled woman doesn't want your business. Avoid this one. ZERO STARS. read more

I have had the worst experience today as a paying customer. I brought my beloved dog to Susie Q's today, we have used her for almost 5 years, before now my wife had brought our dog to Susie and Susie had my wife's phone number from previous grooming appointments. Today i brought my dog to her establishment at 3:30, i told her i really appreciated it her grooming my dog because my wife and daughter has been in Florida all week ( i was unable to go, due to work, which i hated) and they would be coming back tomorrow and i wanted to surprise them with my dog being groomed, she said she could work my dog in but " she hoped i wasn't in a rush because it could take a while". Before leaving her store i filled out a card with my cell phone number and my home phone number so she could reach me when she was done with the grooming .Between 3:30 and 6:45 i didn't receive any calls (missed or taken) By 6: 45 i called her to check on my dog, she answered and proceeded to yell and treat me like a "dog", she screamed that she had called me 5 times and had things to do , i told her i have not missed any calls and that i have been waiting on her to call me so i could pick up my dog. She screamed that she had missed her dinner arrangements, i told her again that i was sorry about that but i didn't miss any calls from her. She yelled " it will be $50 cash" $50 cash...almost like she was holding my dog ransom...that sounds weird, but that's what it seemed like at the time. I went to pick up my dog ( which only took 3 minutes from my house). When i got there i paid her the"$50 cash" and i tried to tell her again that i didn't miss any calls from her and that i was sorry that she missed her dinner arrangement..( me the customer saying sorry!!), at this point she stopped screaming at me but was very rude all the same. With my wife, daughter and in-laws being in Florida and on vacation and there last night there. My wife calls me tonight worried about Annie ( our dog) because she missed 8 calls and had 5 nasty messages from Susie. The messages Susie left her were as harsh and as rude as Susie had talked to me to. I told my wife that i didn't miss any calls from Susie. So This whole time, instead of Susie calling me to pick up my dog she had called my wife's number. My wife was 13 hours away. This is the reason i am writing this review. Susie stated today that i had ruined her dinner arrangements tonight, but in all honesty since she called!! the wrong number for me to pick up my dog from grooming she ended up ruining my family's last night on vacation with her loud, rude nasty calls to my wife's cell phone. I was very nice to Susie today while she was treating me like a dog ,but now i think about it, it really upsets me. I was up-charged from her normal fee, humiliated, and had upset my family on vacation, because like i said earlier i wanted to surprise my wife with Annie being groomed and she had no idea what Susie was screaming about on her voice mail. My suggestion, if anyone wants to be treated with respect and to know that your dog is being loved, i would highly recommend NOT to use Susie Q's In Albertville. I wouldn't wish this horrible experience on my worst enemy's. read more