At mortgage architects John took the time to ask questions to really Evaluate what products and…read moreoptions were available. John explained the many options and made recommendations based on his knowledge and experience but more importantly the needs of the customer. His knowledge and experience and personable approach was greatly appreciated.

I dealt mostly with Delfina here (and Maria). They are very friendly, helpful and patient…read more The office itself is modern and clean. I did not wind up getting a mortgage but appriciated their efforts and would recommend them to others.

For many reasons, not just this one, I have truly enjoyed dealing with this company....just in case…read morethey don't hear of any good news as often as they should, I wanted to share my appreciation.

The Kitchener Passport Office sets a remarkable standard for customer service. Every staff member I…read moreencountered was professional, courteous, genuinely considerate, and attentive. Despite the fact that I had no appointment and my travel arose unexpectedly, they navigated the process with exceptional efficiency and speed, and made sure I received my renewed passport promptly. Their care, patience, and dedication made what could have been a stressful experience completely seamless! 5/5!

You know there is a stereotype of the government office experience. You know, long lines, long…read morewaits, unhelpful staff, etc. Well get ready to have a whole new level of service from your civil service! The Service Canada office (run of course by the Federal Government) is as far as I can tell the model of efficiency and friendliness. I was helping a senior who needed to get a replacement social insurance number card, and from the moment we got in at 8:30 a.m. on a Tuesday, we were greeted by a gentleman who was able to answer the questions and register his place in line, waited a minute or two for his number to be called to the service counter, we were on our way in less than fifteen minutes from the time we arrived. It totally blew away my preconceptions. While I was waiting for my friend to finish, I saw people coming in and going out just as quickly as we had (and sometimes even faster, I think sometimes all they have to do just just let you drop your paperwork off to this office). I like the changes they have made!

Amazing staff and excellent service! Would highly recommend…read moreto anyone looking for either personal (home, auto) as well as commercial insurance for your business!

Very professional and good customer service. She helped me with my personal tax and answer my all…read morequestions and provide some tips for future tax planning. Highly recommend.

I have known Cindy and her team for years due to having insurance with her since I started driving…read more I had to leave because of accidents but am thankfully now able to go back. I had rough experience with my broker, but Cindy and her team were so kind and helpful and were able to help me figure it out by making phone calls for me. Thank you so much for all of the support. I highly recommend Cindy Bourland-Ernst as an agent any day. Its comforting knowing you can go into the office and be greeted by friendly staff and get the help you need!