Hams Prairie Mo It's nice to have a close place to go but if you want customer service don't go there. LaCross Lumber has great customer service and a nice selection. It's a drive across town but worth it. Southerlands needs a customer service overhaul. read more

I was excited when this Sutherlands opened a few years ago. It had promise of reducing trips to Lowes and Home Depot in Columbia or Jeff City. However, if there were a poster child (business) for a poorly run retail store, this would be it. Service and assistance inside the store is almost non-existent. When you do find someone to help, they are almost always surly or completely clueless about the contents of the store they work in or both. I avoid the place by utilizing the much more helpful Ace Hardware when possible and heading to Jeff City or Columbia when a full lumber yard is needed. read more

I do agree with John's assessment. Sutherlands has a nice selection of goods, but their customer service stinks. IF you can even find a person (most just hang out up front or hide, it seems) and get them to help. Their knowledge is, shall we say, very deficient. I'd expect clueless people at Walmart, but at an alleged specialty store like this? That's just sad. read more

I would rather drive a nail thru my foot then ever go here again. We just bought a house here and were very excited to see this store as we were planning to remodel the whole thing. Little did I know that it isn't really a store. In a store people want to sell products. Not here. I roamed this store for 3 real hours trying to find some things to start my bathroom remodel and could not find what I needed. That includes an employee. Then I finally go to the front counter and stand there for 10 mins ( by now I am constantly looking at my watch) when a woman finally wanders over. Told her I needed help. She acted like I was bothering her but she did call a guy over whom she had been hanging with at the counter apparently. Of course he also had no idea what I was asking about and couldn't help. Please. You don't know if you carry plaster repair washers??? Wow. Never again. read more

I agree with their assessments. Customer service is absolutely atrocious. Some employees down right rude. I had an issue with an item that I purchased after the employee said that is the item I would need then when I attempted to return it with the receipt the employee was rude and acted as if I was an inconvenience. I spoke with manager about service and he called employee over and asked him what the problem was and employee out and out lied and said that he never assisted me and he would be happy to take care of problem. read more

Great place and great service! I found everything I needed to get my project done. Everybody's very friendly.

On June 5, 2012, I bought some motar mix, after I paid , they send me to the yard to pick it up. The man at the gate told me to go get it. He loaded it and left me. The yard was MESS, had trash and boards with nails and nowhere to turn around , so i had to go around the end of the row and come back up the other side. They had a metal rack with old scrape wood in it and it blocked most of the road I tried to go back and forth to get around it, but a piece of wodd sratched and dented the cab of my truck. The employee said he was sorry and they were cleaning the yard up for inventory. I told him they should have the area blocked off. The store manager never called back that night. I called the distrist manager and left a voice message, He never called back(ever). The store manager called the next morning and said come back and he would start insurance paper work and take pics. After that he told me to get 2 estimates and he would send them in and they would fix my truck. The main office never called me, They sent me a letter 10 days later, stating it wasn't their fault.And refuse the claim. If thats the way Surtherlands Lumber Main Office does business. I would never recommend them for ANYTHING. read more