We use Pinch-A-Penny for our pool cleaner service. Recently, our pool cleaner changed, and the…read moreservice improved quite a bit. The pool cleaner we have now does an excellent job.

This used to be a great pool store and pool service until this last month. While I've been dealing…read morewith several different cancers/chemo the last 4 years I thought having a pool service would be helpful (especially after 8 surgeries) which they were great until the person doing my pool quit, and this last month has been awful with the filter and skimmers not being cleaned and then Tuesday turned the pump on it was working fine the pool persons came finally cleaned the filter introduced himself and the gal apologized for the lack of service and cleaning over the last couple of weeks saying she had quit and was training the new guy a little small talk and we said goodbye nothing else was said. I noticed my pump quit working that day then today, Thursday I get an email canceling my service saying that they have tried for WEEKS to let me know the pump was broken and the filter needed to be changed so because they have been unable to contact me they are canceling my service!!! I dont understand why they just wouldn't have emailed me with this information and I'm wondering how they knew weeks in advance that my pool pump was going to breakdown, or why the pool person just wouldn't have let me know when she was there. Personally I think pinchapenny is not what it was I'm unsure if it changed owners but they definitely dont care about their customers like they used to, it's really sad because they used to be a great pool place.

The owner, Josh, and his team, Raymond, Brandon, Chuck, Gage, Krista, David (sales) did a superior…read morejob from initial sale to project completion. They were extremely conscientious, neat, efficient craftsmen. The team takes their job seriously and personally. Josh went so far as to answer questions for me after hours, even on a Sunday! The Fantasy Pools installation has transformed my backyard into an oasis. The concrete deck surround and heated fiberglass, screened-in pool have created what feels like an extra room and a huge entertainment area. These are the go-to guys for pool construction, a superlative contractor!

Fantasy is the best, scrap the rest! Mr. Jones and his family did an outstanding pool at our house…read more They were quick, structured, professional and the craftsmanship is second to none. They answered all of our questions promptly and took care of any issues quickly. The final product is beautiful and we are thrilled to have done business with Fantasy Pools!

Attentive at first, service starts to go downhill over time. I used this service for three years…read moreand in the beginning, they were good - attentive, consistent, reliable. Over the three years, and multiple service techs, responsiveness and consistency eroded to poor performance. Personnel turnover is an issue. Consumers should beware. Techs seem to last about 2-3 months, then a new person will show up - on any given day (I've had a tech - someone I'd never met before - show up on a Sunday when my regular service day was Friday). I had a leak in my pump return line and it took two weeks to get a response, then when communicated they would be there the next day, nobody showed up. I went from being a priority to being a nuisance - there are a lot more companies out there who want your business, similarly priced, and won't treat you like a nuisance. Go elsewhere.

Luke & his crew have been very helpful to us. We hired them to clean our pool before we moved into…read moreour home which wasn't for another 2 weeks! They did such a great job and he was available to call or text with any questions or concerns we had. He honestly felt more like a friend than a stranger. So grateful for their knowledge, advice and service. Very reasonably priced as well! Thank you Luke & Matt! Nick & Alissa

I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

Always professional, go out of their way with any pool issues I have had, love this place!read more

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.

Many thanks to these folks for their work in restoring our pool deck. They completely redid the…read moredeck and transformed an ugly, peeling deck into a new, gleaming surface. Thanks to Roger for arranging this transformation and to Peter and Garrett for their amazing work.

We are writing to thank you for the professional work your team at Intercostal Pools and Spas did…read morewith our inground spa. The results were better than expected!. We are pleased at the quality of your work and service provided by your staff. Everyone was courteous and accommodating especially George who went above and beyond to correct the many issues that arose. From the inital consultation of the project through the completion of the project, your team provided the highest level of customer service. Thank you again ! We love our Spa.