Hi, it's Saturday and I want to find out what the Malvern Rd store business hours are. I phone, get given a selection of menu options and then get put in a phone message loop. Not once am I given the recorded "we are closed and opening hours are.....". So...onto their website, and again no opening hours.
Feeling annoyed - just tried in the CBD during the week and all their nominated jewellers, plus their own boutique store - can't help me get a new leather watch strap as my other one broke. Oh - and the band width is 13mm which isn't standard, so I can't go into any normal watchmaker and just buy and ordinary strap. No, I have to trek up to Malvern Rd and hope they don't send to Switzerland for a replacement.
Talk about planned obsolescence and making it difficult for the customer. read more