If I could give 0 stars I would. Rich is one of the most unprofessional people I have ever had to discuss a bill with over the phone. He has zero patience to explain anything on your bill you may not understand and when he does it's extremely condescending and rude. I had trash service from here for over three years and was charged multiple $30 nsf fees despite it being more expensive than the service bill itself. The customer service gal Sylvia was always kind to me but Rich needs to find a different line of work. I closed my account and moved and am very grateful I won't have to support this company anymore. read more

I used Swatco Sanitary Service while renting a property in Banks. I started services in 2018. I moved out of my rental in April 2021. Swatco did a great job throughout that time. I emailed Swatco in February 2021 and asked them what steps needed to be taken prior to moving out so that I could discontinue services and make a seamless transition. I was instructed to give my service stop date. I gave the date to them over an email, and I also spoke with a lady in the office. The lady was very sweet and assured me that my services had been canceled as of 4/12/2021. Apparently, there is no documentation of that phone call. I was recently billed $92.08 and immediately questioned what was going on. I spoke to Rich Weitzel on the phone today. This was the most awful and unprofessional phone call I have ever had with ANYONE. Rich insulted me on every level. Rich interrupted me and spoke over me when I was calmly explaining the situation to him. I was told that there is no documentation stating I was cancelling service. He also stated that "This is not my first rodeo! This happens all the time! People say they cancelled and they really didn't!" He kept cutting me off while trying to come up with a resolution to this problem. I politely asked Rich if I could speak and proceeded to tell him that I did not appreciate his lack of professionalism and I did not appreciate his rudeness. I do not recommend this company! Rich was terrible to communicate with. Our small community deserves so much more than impatience and disrespect. Problem solving is key to success, I hope Rich is able to learn from this and starts treating his clients with dignity and respect. read more