I purchased a propane fireplace furnace from them 3 years ago, they did the installation and the service was good until I decided to buy the propane tanks to get my fuel at a better price from someone else. This past Sunday the glass on my furnace broke and I called for help as this is my main source of heat! The woman I spoke to was nasty and unprofessional and informed me they would not provide service to me as I do not buy fuel from them, even though I bought the furnace from them! She then said a tech would call me the next day, which DID NOT happen! I was fortunate to find someone to help me with a temporary fix until the new glass arrives. I am extremely disappointed in the way I was treated and shocked at their refusal to provide service to me. They were happy to take my money when I purchased the furnace and for the years I purchased my fuel from them! You would think they would stand by the products they sell and be willing and able to service them at any time but apparently if you aren't lining their pockets by buying their fuel at inflated prices you can forget about any niceties like customer service in the event of an emergency! Very sad! read more

this place has the best customer service! called in and had service immediately on gas fireplace and room heater. very friendly over the phone and fast response for their customers. i will recommend all to them. oh and great propane prices! they didn't beat me up with the all the hidden charges everyone else does. honest!, local company read more