I ordered one of their "Trail-Mowers" the tow-behind type, on June 15th 2020, this directly from their website, and saw my credit card debited within minutes for the $2,118.00. https://www.swisherinc.com/categorie...railmower.html I received a phone call from "Jen" in customer service a day or so later to inform me that the model I purchased and advertised as on sale was actually currently not available. Further, there was no projected date when it may be again available due to supply chain problems caused by current worldwide events. Jen was able to offer another model that she assured me was quite the same but for the paint color and would be available within a few weeks. She also assured me that it would do the same job as the mower I ordered, but unfortunately would cost me an additional $400. We then haggled a bit over the price and it was agreed upon that Swisher would split the difference in increased price with me owing to their advertising a product that they knowingly couldn't deliver in a timely manner. Once again, within nano-seconds of my hanging up the phone with Jen, my credit-card was debited an additional $200. In my parting conversation with Jen I was told that I would receive, via email, an updated invoice and when the order was ready to ship, tracking information. After a week, I started emailing and placing phone calls to Swisher when no updated invoice or order information had been received. It's turned into a daily ritual, my attempts to get a live person on the phone or to get a response to my email's ever since my last contact from Swisher via the phone call with Jen. Interestingly, while no further contact has been received from Swisher, I did received a phone call from a delivery company this afternoon (6/25/20) to inform me that they wanted to schedule delivery of a 500 lb carton for this upcoming Tuesday! This is now strongly suspected to be one Swisher tow-behind mower In short, I for one will be most hesitant to recommend or purchase from Swisher again if they are so ignoring of their customers as to make it virtually impossible to simply speak to a Swisher representative or respond to a simple email request for confirmation of a +$2300 purchase! Sheesh! Truth be known, I've actually had better luck in my dealings with German and Chinese company's customer service, and I honestly thought they were the worst ever was at customer-no-service I'd ever encountered! read more

Absolutley terrible customer service. I have a 60" zero turn mower that is nothing more than a yard ornament now. Only 400 hours and the transaxle went bad. I called to buy a new transaxle and they don't have any nor have they even attempted to make a retrofit part! They did offer me a discount on a brand new mower for $5,000!!! Buyer beware! I will never spend any money on them again. read more

Great Customer Service! They were very responsive with my delivery issues! Chris went out of his way to be helpful.