This service is also known as 'Airport connect' at www.airportconnect.com. Dont' be fooled, they trade under different names and post positive reviews online about themselves because tripadvisor and truelocal are full of bad reviews for this company, but you can see on the website contact details they are the same company.
So many problems with this service it's almost impressive.
1. They booked my shuttle for pick up the WRONG DAY.
2. a driver happened to drive past my pick up point on the correct day, however he refused to pick me up because I did not have a printout, even though I have email confirmation
3. I've just had money stolen off my credit card, the merchant ID of the thief is listed as 'paypal airport connect'.
I've called them several times to request a refund and investigate the security of their website, each time I speak to them they are extremely rude and indifferent. No word as to refund, and they refuse to investigate the security of their site, claiming it's impossible that the fraudulent activity is coming from them.
The train is fast, reliable, frequent, and you buy the ticket at the station instead of having to pay in advance, so it's less risky also. Don't bother with this shuttle, I don't think it's a legitimate business. read more