This place needs shut down immediately. The staff at the front desk actually made very smart and…read morerude comments to me. I was treated worse then a dog. The food was rotten. It was a hell hole. ​

This review is current as of 2022. It was my second time after some years and this place have…read moreundergone several changes as well as its name to SMA. For obvious reasons, you wouldn't expect places like this to receive a 5 star review as if it were the Hyatt but it's important to relate this because my latest experience was a very positive one. Although the only other time I voluntarily went there, my experience was so bad that I vowed not to go back. However, when I recognized I needed a little help to mentally reset, so-to-speak, I went against my prior feelings for that place and went back. The good thing is that by doing that, I inadvertently gave both myself and the facility a chance for me to compare the two experiences. What I knew for sure is that there was a place out in Leesburg FL, that I certainly did not want to go to if I could help from it. Going back to the centers (now SMA) turned out for the best. Every one of the staff members were very cordial. Perhaps a slight impatient demeanor by one of the intake persons but nothing really noteworthy. Timing always has factor with all of this. There was more freedom; less constraint. You were not unnecessarily micromanaged as to not being able to have a blanket around you if you were cold, or only at very specific times being allowed to take a shower, or put on a very short specific window when to use the phone or fifteen minutes to go outside to the courtyard, or not be aloud to go lay back down in your room if you wanted to (like some other places did- (Leesburg)). So I didn't have to worry about this place being all 'extra' for no reason! Kudos. The food was both good, healthier, and on time. Several staff seemed to always be on-hand. The place was constantly being cleaned, mopped, and wiped down. The doctor I spoke with; via remote-tele; was very nice, patient and understanding. The social worker was caring. I was told that the new company (SMA) was making concerted efforts to actively change things for the better. It is noticeable. It wasn't just myself that thought this place was decent now; patients had talked among themselves how much better this place was as well in comparison to other places they've been. I suppose places like mental behavioral wards perhaps may not want people to be too comfortable so they're discouraged from wanting to comeback, I don't know. Staring at four walls and being just bored without any of your electronics or phones or video games seem to aid the craziness anywhere. Another patient made a suggestion that it would be a good idea to have therapy animals come through there and I think that her idea was spot on. So, aside from the usual anxious waiting periods being longer than you'd like for whatever persons you may need to see; it's really just indicative of any doctors appointment or how most places are anywhere anyway. So, for now this is as close to as good as it gets. Green light to bring your loved ones here if necessary, thus far.