Think twice about using them to xfer a firearm for you. I purchased a rifle online and had it delivered to their store. I called beforehand to let them know the details and they didn't seem to want the details or info I was providing them. "Just order it and have it shipped here, and we'll call you when it arrives." was basically what I was told. They didn't want my name, contact information or details about the retailer I used or the item I purchased, which was a bit surprising to me. It seems that they solely rely on the info supplied by the retailer shipping the weapon in order to contact you.
SO...I bought one rifle online, and saw via the tracking that it arrived at their store. No call. The next day, I went in to pick up my rifle, and the person at the counter asked "Did we call you?" and I told them "No, but I got a notification from the shipper that it arrived here yesterday." They did some looking around, and finally found my rifle and did the xfer. Not a great experience, but I thought I'd give them the benefit of the doubt...maybe it was just an off day for them. As an aside, they did have a very nice selection of firearms, and in a show of support for their business, I bought one of their pistols. Not a great price, but again, I was excited to have a local gun store with a nice selection.
A couple of months later, I bought another rifle online and had it shipped to them. I again called and informed them that it was coming, and the guy on the phone didn't seem very interested in what I was telling him.
The weapon arrived at their location at 10AM on a Friday, and by 3PM, I hadn't heard from them, so I went in to pick it up. I was once again asked "Did we call you?". I answered "No, but it has been here for 5 hours already, according to the tracking info.", and was told that I couldn't pick it up if I hadn't been called. They said their "Inventory Manager" had to check the weapon in and call me. I asked if I could speak with him, and was basically told "No. Wait for a call...it'll be later today or tomorrow." I explained that I live some distance away, and that it'd be really convenient for me if I could pick it up today. I explained that I'd really like to wait until the guy could help me that day, seeing how I was in town. I was again told that he was busy, and they couldn't help me. I left their store extremely angry and frustrated.
Four days later, I STILL hadn't received any call from them, so I called. The guy that answered the phone seemed genuinely lost. He left me on hold for 10 minutes and never came back. A lady then blindly picked up and asked if I was being helped, so I re-explained the situation to her. She finally came back and said she'd found my weapon and said that they must've had the wrong contact number for me, which I do not believe to be true. I checked with the retailer I purchased the weapon from, and sure enough, they confirmed that they had my phone number correct in their system. Why did nobody at the store at least take down my name and number during previous contacts/visits? Very slipshod methods of accounting and record keeping.
I get that options are limited in this part of the state for people to do firearm xfers, but if you choose to go with this business, just be aware that they seem to have a very questionable commitment to calling you in a timely manner once your weapon arrives. You have to constantly badger and hector them to get them to do the transfer. Can you imagine anything more irritating than to spend a ridiculous amount of money on a new firearm, only to have it sit at their store for 4 days without them calling you?
The customer service I experienced here was quite poor, and they were not very helpful when I explained my issues with their service. I'll never do business with them again. read more
